XCARET! User Reviews

XCARET!

Experiencias Xcaret S.A. de C.V.

Entertainment

Travel

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Poor app

App wouldn’t even get past the sign up stage

Maintainlondon

5 months ago

Response from developer

Dear user. Thank you for taking the time to leave us a review. We'd like to share with you that we continue working on innovation and improvement of our app. Rest assured that your comments will be sent to the relevant department to provide you with an excellent service. In case of doubts or additional comments, don't hesitate to contact us directly through our call center. We will be glad to assist you. Kind regards. Brenda H. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682

Absolute horror

Paid 90 dollars to get pictures of my experience at Xplor with my sister. The pictures are not as promised and you can not download them! This app doesn’t even load past the first page. Customer service is useless. Ruined my Mexico trip

SKSKSKKSSKKSSKSKSK

6 months ago

Response from developer

Dear user. Thank you for taking the time to leave your message with us. We are sorry for the inconvenience. We are continuing working on the innovation and optimization of our mobile app. We recommend downloading the photos through the official website. However, in case of additional assistance with your photo package, please, don't hesitate to send us an email at foto@xcaret.com. It would be a pleasure to assist you. Kind regards. José P. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682

Wow, two months and still no fix?

I just downloaded this app, hoping I could use it for my trip to Xel-Ha tomorrow and found the same issue folks have been complaining about since 4/15; I can’t login. I’ve tried Google, Apple and even manual signup and I can’t get past the loading animation. Two months of folks complaining about this with no fix is unacceptable, and shows just how much the company appreciates their end users. I just hope I don’t receive the same disrespect at the park tomorrow…

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Dub578

6 months ago

Response from developer

Dear user. Thank you for taking the time to leave your message with us. We are really sorry for the inconvenience. We are continuing working on the innovation and optimization of our mobile app. All your comments and feedback are really important since help us to continue it improvement of our app. Kind regards. José P. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682

Can’t get past login page

I’ve tried logging in as a guest, creating an account, and using Google to log in — can’t get past the spinning symbol on the login page. I’ve restarted my phone, deleted and reinstalled the app and waited on the screen for over 10 minutes. Nothing other than the spinning symbol. Very disappointing.

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Bethylou1

6 months ago

Response from developer

Dear Bethy. Thank you for taking the time to leave your message with us. We are sorry to hear your experience on our app wasn't the best. You can be sure that we'll send your feedback to the Development department to solve this situation. In case you require additional assistance, don't hesitate to contact our call center. Kind regards. Daniel G. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682

Doesn’t work

Me and my partner have not been able to use the app at all. We wanted to use it to download the photos from our recent visit to Xenses but neither of us have been able to use it.

Both of us have downloaded the app but have not been able to set up an account or log in. We have tried for days and have given up.

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Niki.D.M

7 months ago

Response from developer

Dear Niki. Thank you for taking the time to leave your message with us. We are sorry for the inconvenience. We are continuing working on the innovation and optimization of our mobile app. We recommend downloading the photos through the official website. However, in case of additional assistance with your photo package, please, don't hesitate to send us an email at foto@xcaret.com. It would be a pleasure to assist you. Kind regards. Daniel G. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682

App not working

Just downloaded this app in preparation for my upcoming trip and it won’t let me log in at all! Purchased experiences online and thought getting the app would make it convenient to see my purchases but after I type in all my login information and hit go NOTHING happens! I can continue as a guest no problem but I’d like to see the things I’ve purchased! Why else keep this app!? Confused and frustrated….

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nyny1025

7 months ago

Response from developer

Dear user. Thank you for taking the time to leave us a review. We'd like to share with you that we continue working on innovation and improvement of our app. All your feedback is really important and we'll consider it to keep improving. In case of doubts or additional comments, don't hesitate to contact us directly. Kind regards. Brenda H. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682

Not Opening

App won’t even let me log in or open on an IPhone 13 mini…. It use to open no problem. What happened?

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7 months ago

Response from developer

Dear user, Thank you for sharing your comments with us. We are sorry that your experience with our application wasn't the best. We take your opinion into account and we will continue working to improve the interface of our mobile app. Cordially. Brenda H. Grupo Xcaret – Customer Service. +52 (998) 883-3143 - USA 855-326-0682

Buying tickets

It was very confusing trying to buy tickets on line. I thought we we’re buying them for all day and the night show. It turns out we only bought the night show ones. I called and the fellow I was talking to was not very helpful, but once we got in the park it was great. The restaurant we went to was really good. A great variety to choose from. I wish I had more time to see everything

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ArleneEHK

8 months ago

Response from developer

Dear Arlene. Thank you for taking the time to leave us a review. We'd like to share with you that we continue working on innovation and improvement of our app. All your feedback is really important and we'll consider it to keep improving. It would be a pleasure to have you back soon! Kind regards. Daniel G. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682

Amazing hotel. Picture package is lacking

We went to multiple parks and got the multiple park package for photos. We have still not received the photos we are missing. For the price we paid, I would assume they would be ready after 4 days since our other pictures from later activity’s came through.

fidelg101

a year ago

Response from developer

Dear visitor, Thanks for sharing your comments. For Grupo Xcaret, all our visitors are very important. We're sorry for the inconvenience with your photo package. Please contact us at foto@xcaret.com with your visit date and the folio number of your reservation. It would be could be very helpful. Kind Regards. José P. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682

Does not work as a park map without internet connection

I primarily downloaded this app to use at the Xcaret park, since they do not have paper maps anymore. This app takes forever to load and does not work without a working cell connection, which is quite spotty throughout the Xcaret park. As such, the map is quite useless. They should revise this app to enable offline map functionality.

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gordonf238

a year ago

Response from developer

Dear Gordon, Thank you for taking the time to leave us a review. We'd like to share with you that we continue working on innovation and improvement of our app. All your feedback is really important and we'll consider it to keep improving. Kind regards. Daniel G. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682