XCARET! User Reviews

Experiencias Xcaret S.A. de C.V.

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One of the best parks..but

We visited several world renowned parks over the years and Xcaret is one of the best ones as far as customer experience, quality of food and the shows are fantastic, the staff is top notch and polite in the restaurants, with all this I have a few suggestions for the park.
1. Have more accessible prices for national tourist, everything is priced for foreign tourists and that leaves out most of the nationals to enjoy the experience
2. I asked a worker if they could afford to visit the park as a guest and they said they cannot
3. They could improve a little bit more on the parking signs to make it more clear where to go and where did you leave your car
3. Prices for souvenirs are really high even for foreign tourists, and the quality of items is not a match for the prices
4. On the last show of the day at 7 pm could use some fans to circle the air, specially when there is a lot of people on the same area, it feels a little suffocated specially with the humidity
5. The bathroom doors are tiny for us taller people, I could almost peak my head over it while seating on the toilet, not a very private session I must say

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Apex_reviewer

a year ago

Response from developer

Dear user, Thank you so much for visiting Xcaret! We appreciate the time you took to share your review with us, and it's great to hear that you enjoyed our beautiful eco-park and that you were delighted with our delicious food. We are also glad to know that our service met your expectations. Regarding your additional comments, you can be sure that we'll consider your feedback to keep innovating and looking for any possible area of improvement. Kind regards. Brenda H. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682

Xei-Hi park

The park is huge and great for a day out with the family,plenty to see and do with excellent food. The free snorkel masks are poor and the fins are not great. Ended up using my own equipment. Some off the attractions were not available which was a disappointment as my son really wanted to do them. The photo package is a rip off by as I had a discount voucher through TUI and purchased the full package with the girl at the front desk explaining everything was included and scoring out part with additional payment required on my receipt. Carried out the power snorkel and didn’t get the video uploaded to app. Have now challenged this with the park and told its extra even though I bought full package poor show from park and customer services. Won’t be buying packages again will bring my own equipment next time.

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Scuba G#

a year ago

Response from developer

Dear visitor. Thank you for taking the time to leave us your review about Xel-Há Park. We would like to share with you that all your comments will be taken into consideration to continue improving. Please, keep in mind that this is the official mobile app of Xcaret Group on the app store, hope this service was helpful to you for your visit. Kind regards. Daniel G. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682

Swinging with Dolphin

It was a very nice experience but very over priced. we were not able to take our cameras or photos I during this activity.
photo packages are crazy expensive but since we don’t have any other way of keeping the memories that we had to purchase. $250 -$330

lluli1002

a year ago

Response from developer

Dear user, Thanks for your comments. Regarding the photo package with the dolphins, to being provided by a third-party business partner, these are not included in admission to keep the price as low as possible. We are sorry to hear that your experience with some of our services didn't meet your expectations. Nevertheless, we appreciate your comments and will direct them to the corresponding department to continue improving. We hope you can give us a second chance to visit us again or invite you to know any other park from Grupo Xcaret. Cordially, José P. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682

Best vacation ever!

We recently went with our whole family of 25 and we had the time of our lives! All 25 of us! The food was fantastic and the pros were excellent!!

Xcaret fan

a year ago

Response from developer

Dear user, Thank you so much for visiting Xcaret! We truly appreciate the time you took of your day to leave us such an amazing review, and we are so glad to hear that you and your family had a great fantastic day in our beautiful eco-archeological park. We hope to see you again soon, and we invite you to visit our other Grupo Xcaret parks or tours! Kind regards. Brenda H. Grupo Xcaret – Customer Service. +52 (998) 883-3143 - US 855-326-0682

Horrible experience trying to retrieve pictures

I purchased an inclusive package to the xavage park and was told we could purchase pictures afterwards with no further instructions. When I first arrived they tried to pressure us into buying $90 video package for 2 people for the speed boat. They didn’t mention how to retrieve pictures at all. I called the customer service line and they requested a helmet number. NO ONE told us that we needed a helmet number!! They said they would send us all the pictures and we could manually go through them ourselves. The customer service rep was rushing me off the phone and she told me she couldn’t send the email right now because she’s busy. NEVER AGAIN!!

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Craig guck

a year ago

Response from developer

Dear Craig. Thank you for taking the time to leave us your review about Xavage Park. We would like to share that all the details about our activities, rates, services, schedules, and more are published on our official website. We're sorry that this information wasn't provided to you prior to your visit. Nevertheless, you can rest assured that your feedback will be taken into consideration to continue improving. Kind regards. Brenda H. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682

Good and not so good

When you arrive it’s confusing as a non Spanish speaking tourist. Once you acclimatise yourself it’s beautiful- it took us until after lunch! I would advise against the seatrek diving experience- it’s very rushed and visibility is poor. Do the snorkelling at the inlet- bring your own snorkel, it’s truly magical and you will see more and have as much time as you want. The extras are unnecessary- the show at the end is world class and quite emotional! If I hadn’t purchased seatrek which is an overrated waste of money it would have been five stars!

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Trish co 1

a year ago

Not Worth A Visit

Paid for the “plus” package. The website is not entirely clear, but you get one or two activities without paying more money. There are plenty of cultural displays, etc., but if you are looking for actual activities (more than floating a lengthy river and snorkeling) you’ll be paying hundreds more. Go somewhere else, visit a local beach, or relax at your hotel instead of waiting your money at this park. Other XCARET! Parks were incredible and we expected the same, but we’re leaving on the early bus upset and wishing we had done anything other than this today.

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Loli’s Hubby

2 years ago

Xcaret Vacation

Worth every Peso!! We had the greatest time snorkling and swimming through the caves!!

I highly recommend this place!! The food was great and the views were breath taking!!

gingysuperstar

2 years ago

Unusable app

I installed this app to see the images from xcaret park and xel-ha park ... it worked only once ... then i tried at least 100 times in 2 days, never managed to open it ... what a shame

ViorelRudareanu

2 years ago

Xcaret

Great time , fun place to see. Only issue is with the photo package. I received other people’s photos and missing a lot of mines. Over all great experience

Sha Antionette