Leave a Review Dosh
4.99 inactivity fee
By far the most lame concept I have ever witnessed from any rewards app. You are required to make a purchase once a year, or withdrawal once a year, or read an email once every 30 days, or they will charge you 4.99… absolutely insane. Why would you blame and punish the customer for your inadequacies? Surely, it may seem reasonable to you, Dosh, because you make money and add fear and punishment to your users who can’t meet the required 25 dollars to cash out, which I checked is now 15 dollars, an improvement, yes? However, you simply do not offer anything reasonable, your rewards rates are lower than most services in the industry, on top of the fact you mostly only support restaurants that may only be visited once in a blue moon, so it could literally take years to reach the 15 dollars. Your service was SO much better when you were partnered with Venmo, then the cash back was near instant and you supported fast food, coffee places, and most importantly, grocery stores, back then, Dosh was at it’s height and the only reason I considered making an account after they broke their partnership with Venmo. Personally, after all of this time since then, I can see why it happened, Dosh is just simply a mismanaged and incompetent business, unable to secure simple cash back offers that any other rewards app easily offers that Dosh simply will not. It’s sad.Show lessareviewernickname
Not Useful
I’ve had this app since near its very conception and was intrigued by the idea that I could get cash back whenever I spend. However, since that time, Dosh has not only continually raised the amount of cash back you needed to have to transfer, but they also started charging “Maintenance Fees” which, as far as I can tell, no other cash back option I used charged. It’s like they’re constantly finding ways to keep you from accruing enough cash back to transfer. These fees were charged when I’d moved away from places that were accepting credit instead of debit, and I didn’t understand why I was essentially being punished for that.
I feel like unless you’re the type of person to be obsessed with spending aimlessly, this app isn’t going to be useful. And when you’re spending more than you really need to, is the measly amount of cash back you earn (that in no way makes up for what you spent) actually helpful? It’s just another way to promote the businesses that they’ve partnered with. It’s not there to actually benefit you as a consumer.Show lessskytravlr
Developer Response
Hello there, we appreciate your feedback. We've recently lowered the cashout threshold to $15.00. Account maintenance fees are only incurred after 365 days of inactivity. Please note that this fee will be assessed each consecutive month that your Account remains Inactive. Fees are never charged to your bank/card account. Dosh is one of the last cashback services to adopt this fee type. This reflects an industry standard seen across cashback services and can be found in their Terms of Service as well. You can earn Dosh on debit purchases online, and in store by running the transaction as credit or submitting your receipts for manual cash back! Please reach out here: https://doshsupport.zendesk.com/hc/en-us/requests/new and we’ll be happy to review your account! -EHDeceptive
I was reading through the reviews, trying to make up my mind whether I wanted to try Dosh or not. Just looking at the amount of 5 star reviews shown on the graph, I was hopeful, but I noticed that the great majority of those so called 5 star reviews are actually one star bcz their comments are 100% negative. Also what made up my mind to bypass this app, was bcz the Developer’s response is either blaming everyone else for their shortcomings, or they’re telling people how busy their staff is trying to respond to everyone’s written concerns and that’s why you get no response from customer service for months, if you even get one at all.
My tip for the Developers- Realize that good customer service is what will make your business a success in the long run, so stop being greedy and HIRE MORE PEOPLE
And stop blaming others for your mistakes and bad service. Nobody is falling for that.Show lessSeymour904
Great app, great customer service
I discovered this app when I was looking at the cash back deals offered by Venmo. I don’t like using debit cards, so I was happy to find that using Dosh directly (instead of using their deals through Venmo) allowed you to link and use credit cards to earn cash back. I like that the in-store offers don’t require any activation to use, unlike in-store cash back offers that are on the Rakuten app. It’s always a nice surprise when you unexpectedly earn some cash back on a purchase :)
Sometimes earning cash back can be a little finicky if you shop online and your transaction gets split into multiple transactions due to items shipping separately, but Dosh has great customer service and will help apply your cash back if you contact them. I’ve had a super pleasant experience with customer service :)
Overall, I like the app - it has a nice UI, is easy to use, and the deals rotate/change every now and then which is nice.Show lessbananabunbeans
It’s not worth the few dollars
Update: kudos for a prompt response from the developer (I had a ticket in just two days ago) but I’ve gone back and forth about this for six months. The response ranges from « this is the merchant’s policy to we can’t find it.” I’ve lost about $20 in this so you can keep the $23 already there because it will take 4 months to get the last $2 for transfer. Like I said, it was great until it wasn’t and I rarely write bad reviews but I’m tired of the stock response and nothing earned but frustration
Original: I used to like this app s lot. Now its not worth it; its not only painfully long to get a little cash back, but like walmart, if your total shrinks or expands based your need, if it doesn't match dash’s total, youre out of luck. After 30 days or 90 days, to get a dollar or $3 back (if it does that) is nutty. I wouldhave redeemed much more if it worked better and it used to do that quickly and efficiently. Not anymore; now its just awful.Show lessStacey Lynde
DO NOT DOWNLOAD THIS APP!!!! BEWARE BEWARE BEWARE!!!!!
The app is actually decent, but whenever you need help with anything from customer service it is anything but decent. I booked a hotel from this app, a refundable hotel mind you. Because of the coronavirus pandemic my hotel was closed so I cancelled it through DOSH almost two weeks before the actual vacation. I’m sitting here 2 months after the cancellation and still have not received a refund. I called on 3 separate occasions, before everything was shut down due to the pandemic and was waiting over an hour each time before I ultimately hung up the phone. And the latest is I have sent a few emails to customer support, which finally got back to me almost a month later, which gave me a number to call for the refund. I called that number and was told by whoever I was talking to THAT THEY WEREN’T THE PLACE TO CALL!!! They may give you a little cash back but in the end you’ll be spending more on TYLENOL and ADVIL with all the headaches you’ll have from them!Show lessrbigos24
Used to be a great app...
Everything worked great up until about a year ago. I mostly used Dosh for cash back for my purchases at Sam’s Club. They stopped giving cash back for in store purchases at Sam’s Club, but I kept on earning a little cash back for a few other merchants here and there. Wasn’t happy about it, but it is what it is. A few months ago they started mobile offers for Sams and I thought great. Since I started taking advantage of these mobile offers for Sam’s Club I’ve racked up a small chunk of cash back...unfortunately, all of those transactions are still pending. They have been pending for months now. Every other transaction has been processed in a timely manner. Contacted customer service, but they aren’t responding. Customer service has never been even a little bit responsive. I’d like to cash out and delete the app altogether, but I don’t meet the threshold to transfer money because most of my transactions are still pending. So frustrating!!! I just hope this isn’t an issue for lots of other merchants. A small amount of cash back just isn’t worth the hassle. I gave 2 stars because it seems to work ok for other merchants I purchase from.Show lessGenuine and Honest
Developer Response
Hi there, thanks for this feedback. We're really sorry for the confusion. Our Sam's Club in-store offers work a little differently than our Sam's Club mobile offers. While all of our in-store transactions only take up to 7 days to process to your account, our online and mobile offers take a little longer, and can vary depending on the merchant you are shopping at. For mobile Sam's Club transactions, it can take up to 90 days to receive your cash back. This is due to processing done on both ends of the transaction. We apologize for the delay in customer support. Our team is currently working through a queue of tickets, but will respond to your ticket ASAP, if they haven't already. Thanks for your patience.Could be better!
Not all promised offers will get you rewards as the transactions you make on qualifying purchases never show up in your Dosh App as if they never happened. Emailed Dosh support several times saying they would look into the issue and they would let me know what they find out in order to fix the bug and haven’t heard back for several weeks and now transactions that were going through previously are not now so the issue seems to be getting worse. Not so sure for the little rewards you may earn with the inconsistency of the app is worth the risk of sharing your bank information with Dosh and third party company’s.Show lessHeroicZRC
No help
So I’m traveling from Arizona to Ohio. Pulled over for the night obviously tired. Had been wanting to use DOSH for a while and I would pull up hotels on my phone in app before I finally tried it. I purchased a room to only find out that I purchased the correct hotel but the wrong address. It was the address from the previous night hotel. The hotel manager was so sweet she also called DOSH, and was also hung up on. Then she called to have the hotel transfer the price or cancel it so I could repurchase. They wouldn’t. Then we called DOSH. Long story short, we were hung up on 2x. Then finally got someone. They shut us up by saying they would call the hotel the next day and get this resolved and there was nothing I could do more.
Well—— My credit card was still charged for the accidental address and for the correct address. 175$ for the night this cost me for both hotels. DOSH IS NOT WORTH THE STRESS, AND CUSTOMER SERVICE WILL NOT HELP YOU!!!!. I understand non refundable but they are able to transfer since I got the address wrong.Show lessApryl loves coupons and deals
NON EXISTENT CUSTOMER SUPPORT
Customer service is nonexistent. I’ve submitted multiple tickets and haven’t received any support. All I get is automated email replies saying there’s a delay in response time. Well how long does it take? I read reviews after I submitted the second ticket and realized that majority of reviews are complaining about the same issue happening with not receiving cash back or being able to transfer funds after a transaction. I uploaded my receipt both times and still nothing. I’ve referred so many ppl to this app and it’s a bad look when they ask you for your personal opinion on the app, I’ve been using the app for about 3 weeks and the only thing positive was the signing up and earning money from referrals but can’t even access the money. I reached out on Twitter and Facebook and no help. Facebook page responded and said they don’t assist with customer support and I need to submit a ticket..WHICH IVE ALREADY DONE. SUPER MISLEADING AND FRUSTRATING.
Update: so they reached back out and are now trying to say that the card was not linked at the time of purchase which it actually was and then removed out of the app after the transaction did not show in the history. With today’s technology there is no reason why they can’t see when a card was added and removed from their database. They claim they use bank level technology/security, that’s false too because a bank would be able to see this information.Show lessTanna89
Developer Response
Hi there, we're very sorry for the frustration. Our Customer Support team works to answer every ticket as quickly as possible, but due to the Holidays, it might take them a couple of days to solve the problem you are facing. We are able to tell when a subscriber links and de-links a card from their account, and we always recommend linking the cards you use regularly before shopping at a merchant. Thanks for your patience.
