Leave a Review Dosh
4.99 inactivity fee
By far the most lame concept I have ever witnessed from any rewards app. You are required to make a purchase once a year, or withdrawal once a year, or read an email once every 30 days, or they will charge you 4.99… absolutely insane. Why would you blame and punish the customer for your inadequacies? Surely, it may seem reasonable to you, Dosh, because you make money and add fear and punishment to your users who can’t meet the required 25 dollars to cash out, which I checked is now 15 dollars, an improvement, yes? However, you simply do not offer anything reasonable, your rewards rates are lower than most services in the industry, on top of the fact you mostly only support restaurants that may only be visited once in a blue moon, so it could literally take years to reach the 15 dollars. Your service was SO much better when you were partnered with Venmo, then the cash back was near instant and you supported fast food, coffee places, and most importantly, grocery stores, back then, Dosh was at it’s height and the only reason I considered making an account after they broke their partnership with Venmo. Personally, after all of this time since then, I can see why it happened, Dosh is just simply a mismanaged and incompetent business, unable to secure simple cash back offers that any other rewards app easily offers that Dosh simply will not. It’s sad.Show lessareviewernickname
Not Useful
I’ve had this app since near its very conception and was intrigued by the idea that I could get cash back whenever I spend. However, since that time, Dosh has not only continually raised the amount of cash back you needed to have to transfer, but they also started charging “Maintenance Fees” which, as far as I can tell, no other cash back option I used charged. It’s like they’re constantly finding ways to keep you from accruing enough cash back to transfer. These fees were charged when I’d moved away from places that were accepting credit instead of debit, and I didn’t understand why I was essentially being punished for that.
I feel like unless you’re the type of person to be obsessed with spending aimlessly, this app isn’t going to be useful. And when you’re spending more than you really need to, is the measly amount of cash back you earn (that in no way makes up for what you spent) actually helpful? It’s just another way to promote the businesses that they’ve partnered with. It’s not there to actually benefit you as a consumer.Show lessskytravlr
Developer Response
Hello there, we appreciate your feedback. We've recently lowered the cashout threshold to $15.00. Account maintenance fees are only incurred after 365 days of inactivity. Please note that this fee will be assessed each consecutive month that your Account remains Inactive. Fees are never charged to your bank/card account. Dosh is one of the last cashback services to adopt this fee type. This reflects an industry standard seen across cashback services and can be found in their Terms of Service as well. You can earn Dosh on debit purchases online, and in store by running the transaction as credit or submitting your receipts for manual cash back! Please reach out here: https://doshsupport.zendesk.com/hc/en-us/requests/new and we’ll be happy to review your account! -EHDeceptive
I was reading through the reviews, trying to make up my mind whether I wanted to try Dosh or not. Just looking at the amount of 5 star reviews shown on the graph, I was hopeful, but I noticed that the great majority of those so called 5 star reviews are actually one star bcz their comments are 100% negative. Also what made up my mind to bypass this app, was bcz the Developer’s response is either blaming everyone else for their shortcomings, or they’re telling people how busy their staff is trying to respond to everyone’s written concerns and that’s why you get no response from customer service for months, if you even get one at all.
My tip for the Developers- Realize that good customer service is what will make your business a success in the long run, so stop being greedy and HIRE MORE PEOPLE
And stop blaming others for your mistakes and bad service. Nobody is falling for that.Show lessSeymour904