Good deals; non-existent customer service
I’ve used Raise (now GCX) to purchase a couple dozen digital gift cards. The cards are delivered quickly and it’s handy to store them in the app. I wish the balance would update automatically but it has to be done manually as the money is spent. I’ve been mostly pleased except for two issues. In one case the restaurant had closed and I contacted customer service chat and was promised a refund. I reached out again and got the same AI-bot response. I waited a week and still no refund so I had to dispute the charge with my credit card company before the refund was finally issued. In the other case, I contacted chat three times notifying them of a problem with Jos A Bank gift cards showing as available for purchase but upon checkout suddenly no longer being available for purchase. Each time the bot said someone would contact me but that never happened. It’s been about two or three weeks since I first reached out and still no communication and the issue is still not resolved.
UPDATE: GCX still has not solved the problem with Jos A Bank gift cards. I was told to contact them with more info but they have all the info they need from this review. In addition, another issue has come up and that is I’ve had two orders “cancelled due to an issue with the transaction”. I had one other order go through but the other two failed with no satisfactory explanation given. This app just keeps getting worse and worse.
UPDATE: GCX still has not solved the problem with Jos A Bank gift cards. I was told to contact them with more info but they have all the info they need from this review. In addition, another issue has come up and that is I’ve had two orders “cancelled due to an issue with the transaction”. I had one other order go through but the other two failed with no satisfactory explanation given. This app just keeps getting worse and worse.
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Response from developer
Please accept our sincerest apologies for this delay in support of your inquiry. As I would love to get this resolved as soon as possible and review the circumstances of your inquiry, please submit your order details and account information to Social@raise.com. A specialist will be advised to closely assess and expedite your ticket.
