Their “guarantee” is not a guarantee
I have been a customer with this company for over a decade. For the most part, the gift cards I purchased worked out well. Then, I purchased a few gift cards for the same company expecting to use them to purchase holiday gifts. I ended up trying to sell them back due to unexpectedly high shipping costs without ever attempting to use them. A couple of them sold. Then I got a notification that the cards I sold were invalid and that the buyer would be refunded from my account. I was fine with that because the company always advertised that they would guarantee the value of the gift cards for one year and refund you if there were ever an issue. In turn, I tried to exercise the very same guarantee because the gift cards that I purchased were invalid. As soon as I reported all of them invalid, the company shut down my account due to attempting to sell too many invalid gift cards, gift cards that I purchased through their app. After multiple emails sent to the company and after receiving many generic and uninformative emails in response, my account is still down and it seems like I won’t be getting that refund I deserve. It appears that this company does not care about customer loyalty and they do not honor their guarantees. It’s unfortunate that you can’t report them to the BBB because they don’t even have a physical address listed on their website, probably on purpose. I’m just disappointed because I used to love using this app.This app is a joke
I’ve used this app for a few years without an issue. I actually enjoyed using it and it became my go-to app every time I wanted to pay for something that takes gift cards. Never really had an issue. Recently I wanted to make a larger gift card purchase and it locked my account. Okay it happens sometimes, I give them a call but nobody answers. They literally have no reps that answer phone calls; you have to either leave them a voicemail or email them. I emailed them and they got back to me reasonably quickly and said my account was restored and there should be no problem. I try again later that night and it gets locked again! Believe it or not I had to message them 7 or 8 times and every time they told me I should now be good to use my account, and it got locked again. It is still currently locked and a developer reached out and told me to stop trying to spend so much! On a cash back app. Where you buy gift cards. Where they get a percentage of my purchase. It’s really bizarre and I missed some sales I was going to shop because of this nonsense. Same things going on with Raise. Never again.App is not protected! You will lose $$$
I use a lot of different cash back apps and have always had wonderful customer experience if I ever had a problem with my account. I cannot say that about slide. I purchased a $75 gift card for Lowe’s on the slide app. When I tried to use it showed a zero balance. I contacted Slide thinking that there may have been a glitch in the numbers however they indicated that if they gift card shows used that they cannot provide me a refund and contact the vendor directly. So after an hour and a half on the phone with Lowe’s I find out that the gift card was used at a New Orleans store (I live in Maine…). I then reach back out to slide with information that Lowe’s provided me and they still cannot provide me a refund or new gift card.
This app is not protected at all and would strongly recommend using a different cash back app. In the end instead of gaining money from buying a gift card I lost $75. Absolutely ridiculous!