Their “guarantee” is not a guarantee
I have been a customer with this company for over a decade. For the most part, the gift cards I purchased worked out well. Then, I purchased a few gift cards for the same company expecting to use them to purchase holiday gifts. I ended up trying to sell them back due to unexpectedly high shipping costs without ever attempting to use them. A couple of them sold. Then I got a notification that the cards I sold were invalid and that the buyer would be refunded from my account. I was fine with that because the company always advertised that they would guarantee the value of the gift cards for one year and refund you if there were ever an issue. In turn, I tried to exercise the very same guarantee because the gift cards that I purchased were invalid. As soon as I reported all of them invalid, the company shut down my account due to attempting to sell too many invalid gift cards, gift cards that I purchased through their app. After multiple emails sent to the company and after receiving many generic and uninformative emails in response, my account is still down and it seems like I won’t be getting that refund I deserve. It appears that this company does not care about customer loyalty and they do not honor their guarantees. It’s unfortunate that you can’t report them to the BBB because they don’t even have a physical address listed on their website, probably on purpose. I’m just disappointed because I used to love using this app.
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Response from developer
It is our utmost priority to maintain service and uphold security for the establishment of trust with our members. So that we can investigate your account matter, please submit your information to Social@raise.com. We will be capable of escalating your review for resolution.
