Outdated IT infrastructure
The company should hire a better programmer to design the app or overhaul the entire design. The interface is terrible. I'm using the app to control 2 AC units in my apartment via wifi, and the fact that it forces me to create an account just for that is so unnecessary. Not to mention, the app still doesn't have the iOS widget feature support for quick access.
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I never knew an app can be literally unusable
Seems they changed the app. Unfortunately however I still cannot even log in…
Problem 1: the password criteria is unbelievably basic. Only a few special characters allowed, why?
Problem 2: I adhere to the password requirements but get an error, in Chinese… tried multiple password variants and still nothing.
Why do I even need an account? It’s not a necessary component to an app like this. If anything it’s more of a security risk.
Problem 1: the password criteria is unbelievably basic. Only a few special characters allowed, why?
Problem 2: I adhere to the password requirements but get an error, in Chinese… tried multiple password variants and still nothing.
Why do I even need an account? It’s not a necessary component to an app like this. If anything it’s more of a security risk.
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TERRIBLE APP AGAIN
Latest update just killed the app!
No longer opens😩😤😡
Update: There’s a constant popup window saying there’s a new version of the app available, when there isn’t one at all!! Although I have the latest update, I still have the very annoying popup window! Fix this ASAP. It’s impossible to Register, the Facebook logo is on top of the Terms & Conditions – so I cannot click to agree with them!!! Please design a better layout do we can scroll the menus up and down. Very bad English throughout. Needs a lot of work to bring it up to date with XXI Century !
No longer opens😩😤😡
Update: There’s a constant popup window saying there’s a new version of the app available, when there isn’t one at all!! Although I have the latest update, I still have the very annoying popup window! Fix this ASAP. It’s impossible to Register, the Facebook logo is on top of the Terms & Conditions – so I cannot click to agree with them!!! Please design a better layout do we can scroll the menus up and down. Very bad English throughout. Needs a lot of work to bring it up to date with XXI Century !
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Response from developer
Hello, we're sorry to hear that you're experinecing the issue. Please contact our tech support by emailing us at aftersale@cn.gree.com.
Seems pretty good to me but one flaw
When in a different time zone all the app time programs are implanted at the times in your time zone, not where the A/Cs are. So in NZ I had to set the times 12 hrs different !!!!!
App works fine as unit iteself
Never had issue with app, except sometimes need restart app as function get stuck, but not too ofthen.
Ok but no routines…
It’s 2024 and this app does not allow to create routines for AC and heaters…obliged to use Home Assistant. Almost useless
App Should Be User Friendly
Some Apps are created by engineers for engineers. The problem with this App is that it isn’t User Friendly to the general consumer. Very happy with our Mini Split unit but the fact that the factory auto programs it to go on at a certain time and off was annoying. Still for the life of me cannot figure out the best way to disable the T-On/Off feature on the remote. You would think that the App would allow you to do everything in Settings but that is not the case.
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Can’t login
After the last update, I can’t login anymore or sign up again.
Avoid this brand of Mini Split System’s
Imagine equipment failure horrors then triple it. I am on my 3rd and last set of equipment because after replacing my system for a 3rd time I was informed they would no longer honor any warranty claims. Mind you the 3 system replacement claims were within the first 3 years. The 3rd & currently installed for past 5 years and should still be fully under warranty. The electric into the inverter & out to the inside units was completely redesigned on last system compared to the first two. The app is horrible as well. While it works using pics reverts to Chinese a lot.
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So many issues
This is a review only for the app. The Gree mini split system has been working fine for over two years.
There are really two types of problems with this app. One is the user interface is just terrible. The user interface has you doing all kinds of things to do very very simple things. For example, if you want to adjust the louvers to spread the arrow across the room that requires looking into additional menus at the bottom and playing around with four buttons on the bottom, which are not intuitive. The biggest headache is that if you use the standard IR remote to set temperature or fan, speed or pretty much anything when you start to use the app, it resets all of this vice versa when you use the iPhone to set this settings on this app, when you then go to the wall mounted remote, it resets all the settings again very frustrating. Gree needs to update this app so it comes into the 21st-century, the design and also the controls need to be adjusted so they can be easier to use and create better functionality for what is typically a good mini split system
There are really two types of problems with this app. One is the user interface is just terrible. The user interface has you doing all kinds of things to do very very simple things. For example, if you want to adjust the louvers to spread the arrow across the room that requires looking into additional menus at the bottom and playing around with four buttons on the bottom, which are not intuitive. The biggest headache is that if you use the standard IR remote to set temperature or fan, speed or pretty much anything when you start to use the app, it resets all of this vice versa when you use the iPhone to set this settings on this app, when you then go to the wall mounted remote, it resets all the settings again very frustrating. Gree needs to update this app so it comes into the 21st-century, the design and also the controls need to be adjusted so they can be easier to use and create better functionality for what is typically a good mini split system
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