Leave a Review Alltru Credit Union
My Credit Union
I love my credit union they are so good to me. Even when I moved 760 miles away they helped me in every way possible. They kept me secure and safe. Now that I’ve moved back home after 8 years I’m still loving them. They are like family. Tony and the crew are super customer service experts. I love the downtown crew. Keep up the good work.Show lesssagittarius 50
Developer Response
Thank you so much for the review and kind words. We appreciate your membership!Regarding quality
This app works very poorlySupreme.Ganga
Taking pictures of checks for deposit. Why can’t we do that automatically
We should be able to do that as automatically.123Madkat
Developer Response
Hello! Thank you for your review. I'm not sure I understand your comment. With Snap Deposit the app will automatically take a picture of the check for you. If you have additional feedback or questions, please email ContactUs@alltrucu.org with additional details so we can help further. Thank you for your membership.Incorrect balance
New app looks nice, but my Home Equity line of Credit balance has not updated the balance amount since September.MNARK
Junk
The app is constantly updating and never works right. I already miss the old oneStlskater92
To whom it may concern
I have always preferred credit unions over regular banks and I would like to thank Kenneth Page- he has been so very helpful he’s a keeper thank you Miss Evelyn Hoskinsmoma evelyn
Developer Response
Thank you so much for your review. I will share your compliment to Kenneth and his supervisor. I appreciate your membership.Check scan
App works as should except, will not allow to scan check for deposit. For myself nor on my wife’s phone. It worked fine when it was First Financial. We both tried deleting app and reinstalling as recommended by the institution. Nothing. Big inconvenience!Slots fun slots
Developer Response
Thank you for your review. I have not heard of any other issues with the SnapDeposit feature. Please send us an email to ContactUs@Alltrucu.org with the following details so that we can troubleshoot and fix the issue. 1. Device brand (Apple/iOS or Android) 2. Device version (ex iPhone 11, Samsung Galaxy 9, etc.) 3. Device software (ex iOS 13.6) 4. Credit union app version (from app store)Love this
I’m so happy to be a part of Alltru credit unionicyhoy
Developer Response
Thank you for your review. We are so happy you are a member with us! If you ever have any feedback, please feel free to email us at ContactUs@Alltrucu.org.It was fine before
I never had much trouble with the app until they recently changed it. Now I have trouble logging in almost every time and the check deposit doesn’t work for me. Just let me take the picture like I used to. It wants to auto-capture then eventually lets you take it manually.Dermeling
Developer Response
Hi, thank you for your review. I'm sorry to hear you're having trouble with the app. Please visit us at https://www.1stfinancialfcu.org/contact/ and provide us details of the login issues you're experiencing. For SnapDeposit, please make sure the check is on a dark background for best results.Smoke this
The app was good working a functional before this update now I can’t see the activity in my account or anything so the app went from a 7.5 to a 1 being very pointlessimportant pers
Developer Response
I'm so sorry to hear you cannot see your activity in the app. Your existing username and password will work with the new version. If you continue to experience issues, please call us at 636-916-8300, email us at ContactUs01@thebetterwaytobank.org or chat with us online https://www.1stfinancialfcu.org/contact/.
