Leave a Review FreedomCare Plus
Messed up a goog app
I can’t stand this app. I hate the new update. ABSOLUTELY HATE IT. I had no problems before and now I have all the problems in the world. You can’t fix your timesheet, you can’t clock out too late or it won’t allow you to clock out at all, it doesn’t save you ID number or password even if you press remember me. The developers should be ashamed of themselves for this monstrosity of an update.Show lesspassion21blk
Functional
I’ve had a few minor problems with the app letting me sign in / clock out on occasion since the update for IOS but for the most part it does as intended !jvolklsw
It asks questions about my patient that is none of their business
There is absolutely no reason why it should ask sensitive medical questions about my patient with no option to refuse in order for me to clock out. We are furious.TRExercise
Alerts
I have used the new version of the app for a couple of months now and the alerts do not work. The old app used to alert 15 minutes before and after clock in/out time. Please add this feature back, it’s very helpful.JBk718
All crashes
Ever since the update it’s impossible to edit times and the app crashes hard all the time it needs to be fixed asap as it’s effecting my pay.jourdan t 427
App crashing on last workday every week!
Please, it takes us almost 18 to 20 minutes, if we even get to sign out, as unpaid time. Previous app worked great. Someone Hass to fix this. Every time my client signs his signature it freezes and crashes. We have remove the app and download it again several times, we have tried photos first and signature second, then reversed it in every order and it crashes every time always on The last day of my work week on sign out. Help please!!! I am on a brand new iPhone 13 Pro, I’m a web developer and programmer, and I cannot understand why it’s not fixed yet.Show lessDon Thomas Music
Developer Response
We apologize for the inconvenience, If you can email us at appsupport@freedomcareny.com we can assist you with your issue.APP UPDATE IS A DOWNGRADE
Having repeated issues with the app regarding clocking in and out when it’s time to correct and submit my time sheet I am unable to due to the patient photo not being able to upload I already missed one check haven’t received a full check in about 2-3 weeks now I’ve been REPEATEDLY contacting coordinators managers and leaving “tickets” for the “IT DEPARTMENT” to reach back out and nothing it’s almost like everyone is dodging you MIND YOU IM AN EMPLOYEE‼️.Show lessBlahdeeblahh
Developer Response
We apologize for the inconvenience, If you can email us at appsupport@freedomcareny.com we can assist you with your issue.Schedule goes missing mid day
I started work yesterday and made adjustments to my schedule as I was advised I could do as long as I had my required hours per day with my client. I clocked in and out yesterday without problem. This morning I clocked in at 7am without problem, but when I just logged in the the app to look at my hours the rest of the week, today, Wednesday had disappeared altogether from my schedule and no way to clock out. I’m seeing other reviewers are having issues with the app as well with clocking in and out, but my scheduled day today has completely disappeared and I’m due to clock out at 1pm. Waiting for return call from my case coordinator.Show lessApp stinks 222
Developer Response
We apologize for the inconvenience, If you can email us at appsupport@freedomcareny.com we can assist you with your issue.Excellent company and services!
I have been super overwhelmed with taking care of my mom bc I cannot work as much outside of the house so having payment for being with my mom and caring for her had been a huge relief! FreedomCare from the first meeting getting everything signed up, getting the schedule, doing the training, using the app… everything is super easy to use and I’m super grateful, I highly recommend!Show lessJacquelineJuiceline
Developer Response
Thank you for your feedback, we are pleased that you enjoyed the app! If there is anything we can do for you just let us know at AppSupport@freedomcareny.comThis app update is a headache
Why is this update a struggle? It is time consuming on its own. Problem to clock in and out. My screen shots of the times are different from the paystubs. I go over the time and it still shortens my clock out time. I appreciate working for Freedomcare but this app update needs to be updated again or go back to the before. There was nothing wrong with the way it was before update.Show lesspay not right
Developer Response
We apologize for the inconvenience, If you can email us at appsupport@freedomcareny.com we can assist you with your issue.
