Leave a Review UniBank Australia
Too many bugs
Too many issues especially with login and security. Can use the same information after reinstalling the app and login fine. Wish they’d sort it out and not just pump out error messages like “we’re working on it”.RPBatman
Developer Response
Hello, Sorry to hear you're experiencing issues accessing our mobile app. So that we can understand the issue in more detail and help you troubleshoot to improve your experience, please contact us directly at digitalteam@tmbl.com.au Thanks DBImproved
App reliability has improved a lot compared to the old days, and now works well for common basics. But lacks some simple things like statements in the app.jnd_au
A bank app you can’t get into is useless
I notice this app was last updated about a month ago. So clearly the UniBank IT folks aren’t matching the iOS and Mac updates.
Today, just when I needed to check my balance in a queue at a shop, it had stopped recognising my print. So I used my passcode. “An error” occurred.
Irritating beyond belief and very stressful!Show lessLigaya64
Keeps on hanging
I had to delete and Re upload the app a few times as it gives error message. It creates concerns that someone may have hacked the site. Why put your customers through this?Samina @home
Can’t pay new people
No verification text comes through to enable first time payments. Been this way for a year.Simeysime45664
PAY someone option crashes
Unfortunately if I want to view payees or transfer funds to payees, the app crashes. I lodged an enquiry and received a response indicating that it is being investigated on the 10th of June and have heard nothing since.Catcroft
Still needs improvement
The recent full app redesign has brought one long-missing feature; you can see your actual account numbers now! How? It’s very unintuitive, but you have to tap on the icon for an account while viewing the transaction history. Insane.
Everything else about the new app is worse. No other new features. Frustratingly like so many other apps now as well, they want you to sign in with your password, on your passcode protected phone, then create ANOTHER passcode so that you can use Face ID. If you are happy to stick with your banking password then you can’t use Face ID at all.
Feels like this update was a waste of member funds.Show lessNeon8787
One of the worst User Interfaces I have ever seen
I was hopeful that this app was going to be great. UniBanks marketing dept were certainly pushing it as being fantastic. Maybe I’d be able to use it like I use Bendigo’s app, and be able to return to the UniBank. I’ve been a member since 1979, and was still hopeful that the fantastic service it used to provide would return.
As soon as I opened the app, my heart sank : the app did not recognise the fact I was holding my iPad in landscape mode (as is normal on an iPad) and forced it into portrait mode.
I was then presented with, what I can only describe as, a picture a a fuzzy Cheshire Cat praying to the god of phones.
I pressed on and logged in. Where was the app? I’m used to the rich apps provided by other banks. Ones that show you your accounts, and your last few transactions, in a neat and orderly manner, at a glance, when you first log in
I scoured the almost blank page and found a couple of options. This app looked more like a demo, a proof of concept, not a fully functional app. Whilst it runs on the iPad, it’s obviously not designed for the iPad. There’s no flexibility multi device user interface here. Just a barely functional phone app, that runs on the iPad
Such a disappointment. Such a missed opportunity.Show lessthallam08
Faulty app function for PAY
I am having similar problem to other reviewers re the app crashing when trying to pay someone. Have been on the phone to two very nice UniBank employees who have been unable to solve the problem. It was suggested that it must be something wrong with my phone AND iPad!!!! NO!!!
The result was that I would have to use the internet banking system if I want to pay someone. Not really ideal but I hope that there is an update to this app that will stop this problem happening.
I want the old app back, please!Show lessannemcb
The old App is much better
Bring back the old layout - much better and easier to useWynny01
