MuchBetter User Reviews

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  • Rocky Start but Excellent Finish

    We got off to a rocky start but it was because of the Corona & being to busy to get back to me. I kept getting replies through friends accounts & felt like I was ignored & my money was frozen In my account. Everything’s been worked out & it’s way better then I ever thought. I haven’t had any issues. Everyone’s been great help, especially with me bugging all the time because top ups weren’t processing every time. Great support & great app. I’ve never had an ewallet that I’ve not had any issues with but now that everything works, no issues so I def recommend using MuchBetter!
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    Developer Response

    BamaLaDawn, thank you for your review! Excellently put, we are happy that you no longer experiencing any difficulties, and the usage of our App is getting so MuchBetter! :)
  • Kuwait

    كيف طريقة استلام الاموال الى الكويت وشكرا لكم افضل موقع
  • Likely a Russian Backed App!

    Nothing more to say!
  • Scam

    There’s no customer service in order to reply to the withdrawals requested this app is a scam please my 1000 dollars are stuck in this app and I’m trying to retrieve it, users please be aware to not deposits

    Developer Response

    Hi manaamk, thank you for your review. We are sorry our product failed to meet your expectations and would like to assure you that we have nothing to do with scam. Based on the provided information, it is hard to explain what caused the problem you were having. We hope our colleagues from the Support Team were able to help you. If you have any further questions about your account, you can reach our Support Team anytime at support@muchbetter.com or directly from the app. Again, thank you so much for your feedback.
  • Fraud Wallet

    Dont use this wallet. I am diposit 20 USD on my account then withdraw to my BTC wallet already pass 10 days more still i am not received my money on my BTC wallet Then i am sent 3 mail on MuchBetter support not get any response.
  • £££ No customer Service over missing funds £££

    USE ANOTHER SUPPLIER

    I have waited two weeks for reply. Nothing.

    Sent myself a tester deposit crypto currency £5 to MuchBetter. Successful. (This transaction had been confirmed as complete)

    Sent myself over £100 in crypto currency to MuchBetter. Vanished!! Nothing received. (This transaction has been confirmed as complete)

    Contacted customer service again and again with patience (automated email saying reply within 24 hours)

    Supplied all the relevant information needed to trace transaction..... nothing.

    Absolutely no Communication back.

    I couldn’t recommend.
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  • Kuwait

    Kkoo04
  • Be Careful

    This app allowed me to deposit money but then when it came to spending the money it rejected the transaction. It then doesn’t let you withdraw the money unless you have a minimum amount. I tried contacting support about 3 or 4 times and they eventually got back to me after months asking me for card details and verification etc. Still haven’t heard back from them and still haven’t been able to spend or withdraw my money so it’s basically just sitting there.
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  • Thief’s

    I deposited money on 26th December. Due to having a new number I couldn’t access my monies but could see it on the account linked to my old number. I have tried emailing (it’s the only way of contacting). They’re meat to get back in a day or two and no response. I again top up to a new account linked to my new number and have contacted them again as the monies was not showing in my account. They have copies of my I.D, and the transaction details. Instead of responding to me they have now locked me out of both accounts. I have gone through the third party for a refund and today I will be contacting the financial ombudsman. There is no way of contacting the company, have found the director but no contact details for him also. Also they have loads of negative reviews alongside my experience. DO NOT TRUST THIS COMPANY!!!!
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  • Terrible customer service.

    On two occasions I have lost money using this app. Once was when they refused a Credit saying is was from an account with a different name. When it wasn’t. The money never went back into bank account. I emailed them and their service was so bad I just gave up. 2nd a transaction left my account but never arrived. I will certainly never use them again and would advise anyone else not too either.
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