Terrible Customer Support for Great App
TLDR: Humanity app is bugged and stated my device was jailbroken when it's not. Customer Support did nothing to investigate or help with my issue.
My current employer uses this software to manage worked hours. Once I discovered that there was an app I immediately downloaded it. Overall I loved this app but out of nowhere I was unable to login receiving an error message essentially stating "you can't login with a jailbroken device".
I currently have an iPhone 11 Pro that is fairly new. I have not jailbroken my phone at all. So for the app to detect this seemed odd to me. I did the standard troubleshooting of removing the app and reinstalling it. Unfortunately nothing worked.
I decided to contact their customer service and both times was not given proper assistance. I was even told my issue couldn't be escalated or reviewed.
As someone who's worked in Customer Service I understand what it's like to speak someone who isn't being truthful. But there are rare instances where a customer is being truthful. This to me sounds like a bug in the app but no one is taking the extra step in actually reviewing my case.
App worked great but the lack of support is disappointing.
My current employer uses this software to manage worked hours. Once I discovered that there was an app I immediately downloaded it. Overall I loved this app but out of nowhere I was unable to login receiving an error message essentially stating "you can't login with a jailbroken device".
I currently have an iPhone 11 Pro that is fairly new. I have not jailbroken my phone at all. So for the app to detect this seemed odd to me. I did the standard troubleshooting of removing the app and reinstalling it. Unfortunately nothing worked.
I decided to contact their customer service and both times was not given proper assistance. I was even told my issue couldn't be escalated or reviewed.
As someone who's worked in Customer Service I understand what it's like to speak someone who isn't being truthful. But there are rare instances where a customer is being truthful. This to me sounds like a bug in the app but no one is taking the extra step in actually reviewing my case.
App worked great but the lack of support is disappointing.
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Response from developer
Hello. We understand your frustration and we apologize for the inconvenience. We released an update today with a fix that may help you resolve this issue. Please download the latest version of the app, 2.8.3, and check if you can access the app.
Times
I really enjoy doing waitr. I just can’t never seen the pick up a lot I always seem to do fill-in or open because my schedule always conflict with the time that I choose but overall I love the app and I like working for you guys
Won’t let me log on.
Even after changing my pw and I have no number to contact for help.
I enter my info and it starts to load, flashes then automatically returns to the sign in page but erases my sign in info that I just had entered. It’s the right password... right user name... I’ve deleted and reinstalled the app 3 times so far and same results. I’m losing out on extra money with mr job bc of this issue! And no one has yet to respond here either and STILL no way to contact support that I’m able to pull up.
Not sure what to do but somethings got to give - seems that something will have to be missed possible earnings from my paycheck...
I enter my info and it starts to load, flashes then automatically returns to the sign in page but erases my sign in info that I just had entered. It’s the right password... right user name... I’ve deleted and reinstalled the app 3 times so far and same results. I’m losing out on extra money with mr job bc of this issue! And no one has yet to respond here either and STILL no way to contact support that I’m able to pull up.
Not sure what to do but somethings got to give - seems that something will have to be missed possible earnings from my paycheck...
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Response from developer
Hi there. We are very sorry for the inconvenience. Please reach out to our Support team via Live Chat on the Humanity.com website (find the chat icon in the bottom right corner) or write to us at support@humanity.com
Employee’s Dream
Simple, Sexy, and Straightforward! If you want to request time off, check your weekly schedule, see if your favorite co-workers are on your shift, this is the app to use.
Much better schedule system than a sheet of paper pinned on the bulletin board in the break room lol.
5 stars all the way!!
Much better schedule system than a sheet of paper pinned on the bulletin board in the break room lol.
5 stars all the way!!
Cool but expensive
Good app but a warning: don’t sign up unless you’re happy to part with your money. Contact the developer before you even get an account.
Humanity
Great baloney
Confusing for an employee
As a new employee, it was very confusing and difficult to set my availability. It doesn’t make sense to put your unavailability dates when it would be easier to set your availability. I didn’t realize when I left a day blank it would say available all day, you’re working more backwards than forwards to get your schedule made for the week/month.
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Where did the custom filter go??!
The new update may have fixed some bugs but took out the custom filter option which was really convenient. Now if someone needs off or switched shifts I won’t be able to know because I’m only able to see my own shifts! Bring the custom filter and the ability to see all shifts please! Other than that Humanity was awesome no complaints until now.
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Handy
I like having access to my schedule and to see who’s going to be on the schedule for the day. Only downfall is that it’s always shown an option to see shifts available but there have never been any in there so either actually having them or not having the option would be better.
Bug
So every time I go to > more> and account> I get kick from the app. I’m trying to put in my personal info but can’t do so. I can stay on the app for as long I was trying please but until I go to account I get kicked. Please help or fix the bug
