Honor CU Mobile User Reviews

Honor Credit Union

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great app, wish i could access at late hours.

overall i’d say the app is in best condition. one thing that i wish could be changed in the future, is sometimes my app won’t let me login in the middle of the night/ early morning. that’s my dinner time for me. i’ll go to use my face ID and it’ll just load and load and load. but other than that, no complaints. great app, i find it easy to navigate, and great costumer service through chat and phone call. thanks.

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touten 96

3 years ago

Response from developer

Hi touten, We're happy to hear you enjoy using our app! We apologize for the occasional downtimes. Our development team sometimes works on minor fixes when traffic is considered low overall. We will certainly try to be more aware of when these fixes are happening and do our best to alert members. If you have any other questions or concerns don't hesitate to reach out to us at 800.442.2800. Thanks for being a member!

New Update is clunky

Feels slower and just a less clean look

Jmoaenynino

3 years ago

Response from developer

Hi Jmoaenynino, Thanks for the feedback. We're sorry to hear you aren't enjoying the app update. We're always working to make improvements. If you feel there are specific things we could do to make it a better experience for you please don't hesitate to give us a call at 800.442.2800. Thanks for being a member!

Need to reduce the number of clicks

With this recent update it seems as though the number of steps to login and see account details or transfer money has increased. There were already to many steps to begin with.

eremeya

3 years ago

Response from developer

Hi, Eremeya! Our intentions with the new app update were certainly not to add any friction to the login or transfer process, so we apologize if you feel this was the case. We'll pass this feedback along to our developers to see if there's anything they can do to streamline these experiences in future rollouts. Thanks for being a member!

Looks great - but barely works

The new app looks great and feels like the new website, but it barely works. Everywhere I go I get an error message saying it cannot process my request. Please update!

rgrubz

3 years ago

Response from developer

Hi, Rgrubz. We appreciate the feedback, but hate to hear that you're continually receiving error messages. At this time, we're not receiving any other feedback like this, so when you have a moment, please give us a call at 800.442.2800 and we'll help troubleshoot these issues with you directly.

Horrible!!! F THAT PLACE

HCU treats you like a criminal!
I just recently switched over to HCU & since then it’s been NOTHING but a headache, they call & harass you even when it’s their fault.

kzoohockey

4 years ago

Response from developer

Hi kzoohockey, We're very sorry to hear that your experience with Honor hasn't started out the way you hoped. We would love to hear more about it and find a way to help you. Please give us a call at 800.442.2800. Thanks!

Pretty good app

I have different accounts and I have to use the Face ID for one and the written login for the other. It would be nice to link all accounts into one place so I don’t have to switch back and forth. Other than that, I like all the features and log into the app frequently to deposit checks and check ACH deposits and withdrawals. Now if you could figure out a way to deposit cash I’d never have to go to the physical building ever! 😉

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Lddm

4 years ago

Response from developer

Hi Lddm, We're glad you enjoy the features in our app, and find the mobile check deposit easy to use. If we're able to figure out mobile cash deposit, we will reach out to you for testing :) We'll pass along your feedback about linking accounts and see what improvements can be made. Thanks for being a member!

Mobile Check Deposit Broken

This app is rubbish. Downloaded it so I could make mobile deposits, but it won’t even let you enter the check amount without breaking. Even after contacting the bank and doing everything right, it still doesn’t recognise amounts. This was one of the main draws to joining Honor, and it doesn’t even work. Don’t bother if this is important for you.

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Frustrated Honor Member

4 years ago

Response from developer

Hello, We apologize for the late reply. We're sorry to hear about your problem trying to use our mobile deposit tool in the app. We would love another chance to help you get this working. Can you give us a call at 800.442.2800 at your earliest convenience? Thank you!

SAH

Really nice app but you need to make it easier for us to see our account balances without having to go through several different pages to see it. Like the finger print ID but should be upon entering the app with a quick look at your balances on the first page. I have accounts with other banks and that’s one feature that I do love and do think other CU members would also appreciate. Thank you

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612srs

5 years ago

Response from developer

Thanks for the positive review of our app! We're constantly working to improve our app to make it better for our members, and we'll be sure to keep your feedback in mind as we make future improvements. Thanks for being a member!

Good portal, dose not work in landscape

This is a good portal to your accounts. However, the app does not work in landscape. Difficult to use it when paired with an external keyboard.

ajzdaee

5 years ago

Response from developer

Thanks for the review and for sharing your thoughts. We are constantly working to improve the user experience of our app and we will be sure to take them into consideration for future updates.