Bang & Olufsen User Reviews

Bang & Olufsen

Bang & Olufsen a/s

Entertainment

Music

Reviews Summary

Positive highlights

🎨

This app hasCreative EQ

🔊

This app hasGreat sound quality

🔋

This app hasExcellent battery life

🎨

This app hasCustomizable sound profiles

🤖

This app hasReliable firmware updates

🤖

This app hasSeamless Bluetooth connectivity

🤖

This app hasIntuitive and easy-to-use app

🤖

This app hasResponsive and helpful customer support

Negative highlights

🔇

This app hasUnreliable noise cancellation

🔇

This app hasMultipoint Bluetooth issues

🔇

This app hasLack of Bluetooth connection control

🔇

This app hasBuggy firmware updates

🔇

This app hasInconsistent app performance

🔇

This app hasMissing features (e.g. volume slider, previous track control)

🔇

This app hasCompatibility issues with certain devices

🔇

This app hasForced account creation to access app features

Top reviews

Most RecentHighest RatedLowest Rated

Great, Simple App

It has all of your basic needs, and even some more advanced tuning features if you really want to personalize the sound. All around, it’s everything I need. Worked well getting my Beosound Stage set up, tuning is fun, switches sound profiles very well based on input. There’s just a couple things that I wish could happen:

When I airplay content, the album artwork doesn’t update with the song. It’ll display the same artwork for days at a time, then it’ll randomly update to something I’m playing, then get stuck there too. It’d be cool if this could get updated.

This is more of a personal preference and wishful thinking, but I wish loudness was a toggle within the sound profiles rather than the separate sound setting tab. I honestly wish they weren’t separate and I could tune treble, bass, and loudness for each of the profiles instead of an overall blanket setting.

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NicJGelo

16 days ago

Solid App with a Few Quirks

Overall, I really like the Bang & Olufsen app. It’s intuitive and pairs easily with my headphones and speakers, making the experience seamless.

However, I’ve noticed a few quirks when using the app with my Tidal subscription. If I go to a playlist, unless I hit the “play” button and let it run, I can’t skip to the next song if I manually select one. It only plays that one track, which is a bit strange. I’m hoping this is something that can be addressed in future updates.

One thing I do love is that the sound quality through this app seems better and louder than when using Tidal’s own app. I’m curious why that is—does the app deliver higher sound quality or use a different frequency range? I’d love more clarity on this since I prefer using your app for that reason.

That said, I wish the app allowed me to download playlists for offline use. Since the music sounds better through your app, I’d much rather use it over Tidal’s own, but I travel frequently and don’t always have phone signal. It would be great if offline playback could be added in a future update.

All in all, I enjoy the app and just hope these issues can be resolved in future versions!

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JimmyM2686

2 months ago

Response from developer

Hi Jimmy, we're sorry to hear that your experience with the Tidal feature on the app hasn't been up to expectations and you have further questions on the sound quality as well. We would like to invite you to contact us with more details via https://www.bang-olufsen.com/en/support/contact, which we can look into the feedback and provide helpful information or assistance. Kind regards, Bang & Olufsen Customer Care

Recurrent issues

It is unreliable. It often needs re-starting. The search facility is non-existent. With many recordings it takes forever to go through the alphabet.
I would recommend against purchase.
G Howie

Grumpy as *ell

3 months ago

Response from developer

Hi Howie, we're sorry to hear that your experience with our app hasn't been up to the expectations and the app keeps crashing and needs to be restarted. We're happy to help, please send us further details on your setup and issue via https://www.bang-olufsen.com/en/support/contact, Kind regards, Bang & Olufsen Customer Care

Miserable software, miserable user experience

I foolishly thought this was a brand i could rely on for a consistent, quality product with some longevity. Ive had issues with bluetooth connectivity with my phone and pc - customer service wouldnt even provide me a new dongle, even though it worked fine for over a year, and i had to buy my own. The app is essentially non-functional, whenever i try to use it “loses connection” and i have to remove and re-pair the headphones. I used to be able to use them with my pc and phone simultaneously but that is simply no longer a possibility, its one or the other and the conflict can sometimes force inconvenient disconnections. It used to work fine on the old app interface…oh well. I essentially have a pair of overpriced wired headphones now, what a waste.

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gumpuss

3 months ago

Response from developer

Hi there. We're sorry to learn that you are experiencing issues with Bluetooth connectivity, app connectivity, and multipoint, and we will be happy to help. Please contact us via https://www.bang-olufsen.com/en/support/contact with further details on your setup. We will gladly assist you further. Kind regards, Bang & Olufsen Customer Care.

Comparaison

Bonjour. La qualité du son à la maison n’est pas la même que celle qu’on entend au magasin. Je n’arrive pas à retirer le son de la tv qui semble nuire au résultat final.
Ana Maria Tsanaclis

amctsana

3 months ago

Response from developer

Bonjour, merci d'avoir partagé votre avis. Nous sommes navrés d'apprendre que vous n'arrivez pas à retirer le son du téléviseur qui nuirait à la qualité de son. Si vous avez besoin d'assistance, n'hésitez surtout pas à nous contacter à travers ce lien https://support.bang-olufsen.com/hc/fr. Nous serons heureux de vous aider. Cordialement, Bang & Olufsen Customer Care

Not clear

Swishhhhhhhg

3 months ago

Response from developer

Hi there, we're sorry to hear that you're having trouble navigating our app. We'll gladly assist you with this. Please reach out to us with further details via https://www.bang-olufsen.com/en/support/contact. Kind regards, Bang & Olufsen Customer Care.

Awesome product

Enjoying it for a few years

jzinedine

3 months ago

Equaliser is the best feature.

The best part of the app is the equaliser. The pre set options instantly change things like base and treble to suit what you are listening too. And they do make a huge difference to the clarity, the speech mode enhances podcasts to sound clear without a base distortion. Then when listening to music with heavy baselines the other modes bring out the true sound of the music. However I would like the option of a default mode as I sometimes forget to change the mode when playing music after listening to a podcast previously, an automatic adaptive equaliser mode would be a fantastic feature but maybe I’m asking too much. Maybe AI could bring this idea to fruition in the future. Anyway great equaliser feature on this app.

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JonnyPocket1990

3 months ago

Response from developer

Hi Johnny, we appreciate your feedback and we'd be happy to forward your suggestion to our app development team to consider adding more features to the Equalizer settings, and hopefully, we'd be able to see them in the future. If you have other suggestions/feedback, please tell us more about them by contacting us via https://www.bang-olufsen.com/en/support/contact. Kind regards, Bang & Olufsen Customer Care

Connection errors are so consistent.

I found the app is not user friendly either. Please improve you app and connection to your device. This is the worst smart speaker i’ve purchased.

Cookienar

3 months ago

Response from developer

Hi there, thanks for sharing your feedback. We are sorry to hear that you have had issues with the app connecting your speaker. If you are facing any issues or have improvement suggestions, please reach out to us via https://www.bang-olufsen.com/en/support/contact, we are always happy to help and looking to improve. Kind regards, Bang & Olufsen Customer Care

Buggy Version 6.1.0 no longer supports WLAN from WIFI

With the introduction of the new product screen, the remote is no longer accessible in standby mode, which means you can no longer attempt to wake it up using WLAN over WiFi. Could you please consider reimplementing this feature?

Snowmaker

4 months ago

Response from developer

Hi there, we're sorry to hear that you are unable to access the remote when in standby mode after the recent update. Please reach out to us via https://www.bang-olufsen.com/en/support/contact with more details about your device, we are always happy to help. Kind regards, Bang & Olufsen Customer Car