Love the shows, hate this app
I have never had to deal with the quirky navigation problems on any of my other streaming apps that this app has. I have to really work at getting to a latest episode in the correct season. Episodes are marked New when they are 2 weeks old and have already been seen. I try to click on a desired episode but the app keeps moving my cursor above or below the show I really want, ARGH! I get notified there is a new episode of something but the app doesn’t yet show the latest episode on the top menu. I have to work at drilling down through the show and select the right season and then toggle over to the latest episode. So frustrating!
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First it was lag times...
When I got this App, I had all kind of problems with lag time on Fire TV. Then, color jumps on Apple TV. I finally gave up on the Fire TV App. Everything seemed to be going well on Apple TV. Tonight, I get a message that my credentials aren't any good. So, I reset my password. That took just fine on this end. Too bad it didn't take on BritBox's end! I'd be okay with an occasional hiccup if I knew Tech Support would be helpful, but my experiences with them has been far less than stellar. If I didn't enjoy the programs so much, I would have given up by now. Oh, and don't believe the ads, some shows that are supposed to be updated weekly, aren't. This App's days may be numbered.
UPDATE: Today's problems are a service outage. For that, I put 2 stars back. That happens beyond control sometimes.
And, Tech Support did let me know within 30 min or less.
UPDATE: Today's problems are a service outage. For that, I put 2 stars back. That happens beyond control sometimes.
And, Tech Support did let me know within 30 min or less.
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Response from developer
Apologies for the issues you have been experiencing. There was a service outage which was affecting other services too. This has now been resolved, please try restarting the app and signing in again. Let us know at support@britbox.com if you are still experiencing issues. Thank you.
Please turn off auto-play-next
UPDATE in response to developer response: You have told me what I already know (knowing that I already knew it!) Obviously, your product developers do not understand the behavior of the serious binger and are blind to the need to improve your product by (a) providing option to turn APN off, (b) programming APN not to cut off program before its actual end, and/or (c) both. One star rating stands.
ORIGINAL REVIEW: I would give BritBox five stars for content and overall functionality if it weren't for the dang auto-play-next. It would be OK if the next episode would play after the current episode were actually over. However it frequently cuts off the end of the program, when the action continues under the credits. It also cuts off closing credits music, some of which is rather good, and I would like to listen to it and have a less abrupt transition to the next episode. The only solution that BritBox offers is to instruct you to" simply hit cancel if you don't want to continue onto the next episode." The problem is, you do want to continue onto the next episode, you just want to finish the one you're watching before you do.
ORIGINAL REVIEW: I would give BritBox five stars for content and overall functionality if it weren't for the dang auto-play-next. It would be OK if the next episode would play after the current episode were actually over. However it frequently cuts off the end of the program, when the action continues under the credits. It also cuts off closing credits music, some of which is rather good, and I would like to listen to it and have a less abrupt transition to the next episode. The only solution that BritBox offers is to instruct you to" simply hit cancel if you don't want to continue onto the next episode." The problem is, you do want to continue onto the next episode, you just want to finish the one you're watching before you do.
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Response from developer
Hi, Thank you for your feedback. You should be able to skip auto-play to the next episode by simply closing the pop-up window. If you are still experiencing issues please reach out at support@britbox.com. Thank you.
Not good
I have had to download this app each time I want to watch something because it is unstable. If I dont watch anything for a couple of days, it sticks on the same program and wont exit it, hence having to delete and download over again, it is not good enough. Also, it doesn’t stream to all devices, only my ipad, so I can’t watch anything on the TV which is tiresome. It is not worth the $9 you want a month if I can’t use it. Pity, because there appears to be alot of content I would love to see. Just fix it already, or is it not really compatible with Australia. Don’t put a shoddy app on Australian sites if it doesn’t really work and you know about it, it’s wrong.
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Response from developer
Hi, we are sorry that you are experiencing issues with the app, could you please reach out at support@britbox.com? We will be happy to investigate your case. Thank you.
Glitches Galore
Have had this app and paid for the service for about a month now. It is full of glitches which is super frustrating. The main ones
1) Resume/Start From Beginning
When you hit resume, it doesn’t resume the spot you were watching and often starts the subsequent episode which is super annoying considering spoilers. This has happened to me every time. It never starts in the correct spot.
2) Pause/rwd/ fwd etc does not work on Remote
For some reason can’t pause it with my physical apple remote when watching (no problems with any other streaming service). This is not a problem with my remote. It works fine. Have to pause by connecting my phone to the TV. Super annoying.
3)Closed captioning doesn’t turn on even tho it says it is on and I always need this with British tv and thick accents. It may work, but in terms of user experience getting it to work on your tv is not easy.
4) it would be nice if the shows you were watching came up on the main Home Screen. Instead you have to look for them. From a layout standpoint, that is annoying.
I like the shows they offer. Only reason I have the app. But would suggest Acorn instead for a better user experience and similar content.
1) Resume/Start From Beginning
When you hit resume, it doesn’t resume the spot you were watching and often starts the subsequent episode which is super annoying considering spoilers. This has happened to me every time. It never starts in the correct spot.
2) Pause/rwd/ fwd etc does not work on Remote
For some reason can’t pause it with my physical apple remote when watching (no problems with any other streaming service). This is not a problem with my remote. It works fine. Have to pause by connecting my phone to the TV. Super annoying.
3)Closed captioning doesn’t turn on even tho it says it is on and I always need this with British tv and thick accents. It may work, but in terms of user experience getting it to work on your tv is not easy.
4) it would be nice if the shows you were watching came up on the main Home Screen. Instead you have to look for them. From a layout standpoint, that is annoying.
I like the shows they offer. Only reason I have the app. But would suggest Acorn instead for a better user experience and similar content.
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It is not okay…
I subscribed to Britbox so I could watch Doctor Who and other favourite British television shows. Unfortunately I can’t get it to play directly through my Apple TV, apparently it’s not available in my country (Australia). I can’t log on via the television and on the off chance that I can access it, it won’t let me play anything, decoder not working, content unavailable, whatever. I can use it through ‘air play’ on my iPad but I don’t want to tie up the iPad whenever I have the television on. Contacting Britbox didn’t help, I got the generic answers, check the internet, restart, check the plugs, all that stuff. They didn’t work! Please fix it properly.
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App needs option to turn off auto play
Would love to see option to turn off auto play or leave it on. I tend to watch the shorter comedies and would like this feature very much because my IPad stays on until I shut it off. It used to shut off until the last update.
Or maybe an ‘are you still watching’ after it has played for a couple of hours. If you don’t reply, it could shut itself for off.
Also I get a lot of shows in my keep watching section that I never watched to begin with or have already removed.
Like watching the shows and I pay a monthly fee, but the app needs a lot of help.
Or maybe an ‘are you still watching’ after it has played for a couple of hours. If you don’t reply, it could shut itself for off.
Also I get a lot of shows in my keep watching section that I never watched to begin with or have already removed.
Like watching the shows and I pay a monthly fee, but the app needs a lot of help.
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Frustrating to use
Britbox has lots of shows I like. Using the app is so frustrating that I give up more often than not.
Today it’s insisting the “service isn’t available in your country”. There’s no reason at all for it to do this. It’s just the kind of thing Britbox does.
Today it’s insisting the “service isn’t available in your country”. There’s no reason at all for it to do this. It’s just the kind of thing Britbox does.
Response from developer
Apologies for the issues you have been experiencing. There was a service outage which was affecting other services too. This has now been resolved, please try restarting the app and signing in again. Let us know at support@britbox.com if you are still experiencing issues. Thank you.
Disappointed
Why can’t you fix this app? You have people subscribing only to be very disappointed with the poor performance of this app.
Serious issues
I really like the shows on here, especially the classic Doctor Who that you can’t watch anywhere else, but if you subscribe through iTunes you can only watch this through Apple TV, if you want to watch it through another device such as an iPad, it says you need to sign up again, therefore having 2 subscriptions going!
Absolutely ridiculous, when apple devices use iTunes for subscriptions but you can’t use them all to watch.
I only keep it for a little while until I get completely frustrated with it & get rid of it.
I’d keep it a lot longer if they’d just fix the issues!
Absolutely ridiculous, when apple devices use iTunes for subscriptions but you can’t use them all to watch.
I only keep it for a little while until I get completely frustrated with it & get rid of it.
I’d keep it a lot longer if they’d just fix the issues!
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