Leave a Review BritBox
Frustrating to use
Britbox has lots of shows I like. Using the app is so frustrating that I give up more often than not.
Today it’s insisting the “service isn’t available in your country”. There’s no reason at all for it to do this. It’s just the kind of thing Britbox does.jlmils
Developer Response
Apologies for the issues you have been experiencing. There was a service outage which was affecting other services too. This has now been resolved, please try restarting the app and signing in again. Let us know at support@britbox.com if you are still experiencing issues. Thank you.Disappointed
Why can’t you fix this app? You have people subscribing only to be very disappointed with the poor performance of this app.ursofulofit
Serious issues
I really like the shows on here, especially the classic Doctor Who that you can’t watch anywhere else, but if you subscribe through iTunes you can only watch this through Apple TV, if you want to watch it through another device such as an iPad, it says you need to sign up again, therefore having 2 subscriptions going!
Absolutely ridiculous, when apple devices use iTunes for subscriptions but you can’t use them all to watch.
I only keep it for a little while until I get completely frustrated with it & get rid of it.
I’d keep it a lot longer if they’d just fix the issues!Show lessSharach
Horrible
I finally gave up on this app. It crashed constantly. Never keeps the show I was watching on que, I’d have to search for the show again and find my episode. If lucky, occasionaly the show would be under watchlist (mabye). Hit resume only to start a completely different episode at the beginning or crash. Auto start next episode, crash. In the middle of a show, crash. It does display the episode on the AppleTV Home Screen. Click on it and wait for a surprise as to what the app will do. Switching from one AppleTV to another, never saves anything. They have certain shows I want to watch and can only watch here. I no longer care. Canceled and deleted, I’d rather have commercials. I know apps have issues but this many, constantly? AppleTV 4K newest model, software updated, no internet issues, 1200mbps speed.Show lessatexchad
Issues with casting
Generally the app seems to work pretty well (have only been using it for a week). One issue I have repeatedly encountered is with ending casting to TV. When I try to stop casting casting and open up the tv show that has been playing, it flicks down again too quickly for me to touch the casting symbol and disconnect. …supersonic reflexes would be required to achieve this! Possibly I’m doing something wrong given I’m new to this app? The only way I can ‘un cast’ is to start another app casting….this breaks the connection. Others no other problems with the app.Show less71@sf
App doesn’t work properly via chromecast
I read the reviews dating back months assuming the old issues would have been fixed. No such luck. I would have continued with the subscription but, like many others, I had to cancel because the App was so useless via chromecast. I had to delete and re-load the App after EVERY programme I watched. All the other subscriptions I have, work perfectly. The fact that they have the audacity to charge the same as some
Of other the major players for a below average App with limited content is mind blowing.Show lessben264677
Just not up to scratch
I was looking forward to watching all the UK shows I remembered and all the new ones I’ve read about, unfortunately that was not to be. This feels like a beta version. The buffering itself shouldn’t happen these days. All other apps, Netflix etc perform as they should. I’ve designed and built many apps, many in the finance sector and can’t see why this is so bad. I think they need to go back to the drawing board. Won’t be renewing the subscription. Best of luck with the new version, when you are competing with the big boys you can’t just drop a MVP. There’ll be no take up or return. You’ve already lost me. And I’ve told lots of other ex pats.Show lessKevlar_Sydney
A scam - find another streaming service!
I signed up for the free trial, entered in my payment information, and then I couldn’t even sign in through the app to watch anything. Britbox said I had an incorrect password, so I requested password reset MULTIPLE times and it never sent to my email (only email I received was a welcome). Britbox charged me after the 7-day free trial ran out. I called them, they said my email and my pay details aren’t even in their system. I told them that the email IS correct, and I’ve been charged already. while I’m on the phone with customer sevice going back and forth, somehow MAGICALLY i’m finally able to log into my account……but to my surprise, there’s no record of my charge underneath the billing history, and I can’t even delete my account??? This was a complete scam and customer support didn’t really help. I could care less about the $8, (the website says $6.99), I just want to delete my account!!! They are completely lying when they said they don’t have my payment info on file, how else would I be charged?? Feels like a violation.Show lessbout to give up on this app
Developer Response
Hi there, sorry to hear you've had troubles with the app. Please also check your Apple subscriptions, as you may have subscribed using your Apple account. If that's the case, we're not able to reference your payment details and we can't make changes to your subscription on your behalf, such as cancelling. We'll continue to work with you directly to resolve this, too.Not worth it!
First of all, if I was 60+ the shows on this streaming service (if you can even call it that, so buggy and glitchy like all the other reviews say) would be fine because they're the shows my parents love. No offence to 60+ year olds but if don't add come dine with me (and I mean every episodes ever) then I won't be rejoining any time soon, how can you call it the best of British television if you don't have that show?! Seriously, if you are under the age of 45 you'll probably get the free trial and then cancel it because it's boring AF murder mystery copy and paste BS. Bye Brit Box.Show lessJORDiK.
Credit where credit is due! Update
I don’t know who thought this new design was a winner for BritBox but it’s a total clunker for users. The design is neither clean nor intuitive - it is in fact a total disaster. And who was the genius that decided you would force users to navigate this app in portrait mode only - even though your content is best viewed in landscape mode? Back in November you stated a new design would be delivered soon. You promised it would allow us to navigate and view content all in landscape mode. Remember that promise? Well, it’s February and while there have been updates, we are still forced to twist our iPads like we are clearing an Etch a Sketch just to view and navigate your content. Why?
UPDATE
Well, it took a while but the latest app update is a real winner. Gone are all the forced awkward gymnastics needed to search and play content. Now the app is smooth, intuitive, and it just plain works! Finally, an app worthy of the truly great content offered by BritBox.Show lessPhoto Idaho
