Leave a Review BritBox
Terrible Service
The content is good, but the service is awful. The free trial went fine but as soon as they started billing me they managed to lock me out of my account.
Calls to customer service promised 5 minute wait times and were never answered. After 20 minutes the call simply went to dead air. Email to service produced no results other than a polite email promising supervisor contact - that never happened either.
My experience is basically that they steal your money the first change they get. Find another way to watch BBC and ITV.Show lessDragione
Love the idea hate the execution
So I’m all for more British drama and willing to pay for it but this app is subpar. Britbox is Acorn’s poor relation. The app works on apple tv but not on amazon fire. Getting close captioning on an episode is a convoluted and difficult and once you do they are virtually illegible. On Amazon Fire I have to stream through a third party app so it’s less than ideal but on the upside the subtitles through the website are customizable and nice and readable. I get a lot of error messages and need to coax it into playing again when I do. I should mention too that I’ve voiced all my concerns to Britbox and naught has been done about it. I’m starting to weigh my options about keeping the service.Show lesswhimsy daisy
Good shows, interface could be improved
I like the shows, although lately I seem to watch Acorn more often. Not sure if acorn has had better programs lately or what - but that has nothing to do with the app itself. There are a few things that bother me about the app: 1) it doesn’t show that you’ve already watched an episode or movie. I don’t usually remember the name or number of the last episode I watched so then I need to read the descriptions and usually watch part of several episodes to find one I haven’t seen. 2) you can’t jump ahead and backwards 15 or 30 seconds. If you want to go move up or go back you have to drag the dot on the progress bar. That’s really inconvenient and hard to do just 30 seconds or so. I usually like to skip the intro that’s the same in all episodes.. can’t do it on BritBox. 3) you have to choose close captions every time you watch a show. It would be nice to set that as a preference and then it would default to that choice each time.Show lessKayak patty
Developer Response
Hello, thanks for your review and feedback. We are always looking to improve user experience and add new features. Please reach out to us on support@britbox.com if you have any questions and we can help you better.Really bad app
If you purchase with Apple Pay, once the free trial is over, it tells you you have to subscribe to watch, yet Apple has already charged your credit card. When you call BritBox they tell you to call Apple. When you call Apple, they tell you to call BritBox. Never again to BritBox or Apple Pay.customsgirl2
App for Apple TV claims I’m in a different country. FIXED
Update on 18 May: I received a response and was told how to fix the issue. Just a simple restart of the Apple TV box. Everything is working fine now. I up to Four Star. I would give Five but I do agree the CC needs work: option to keep it on all the time and a larger font size. Great customer service to my issue.
Original post: Latest update for the app has geography issues. My Apple TV is set for United States, I am located in the United States, and I have been using Britbox for a few years. Now all I get on my Apple TV is “Unfortunately, Britbox is exclusively available in the United States and Canada.”Show lessgouletdrg
What happened
The last few days the App is not loading, very frustrating. If this doesn’t improve soon, I will cancel subscription, I can get a lot of British tv elsewhere.12legs
User interface is shameful
Seriously, the developers of this app should be embarrassed. We have the technology to provide a great user experience - picking up where one left off, for example. Maybe "You might like..." Or "Previously watched.." with an indication of which episodes in a series a subscriber had already watched. I may LOVE British television – but I am not going to pay to be frustrated - jumping through menus and series to find an episode – every time I want to watch. If your developers do not have the knowledge and expertise to create a user-friendly viewing experience, then I suggest you go in search of some who can. For my money, no thank you. I shall spend my hard-earned cash on an app with a much more user-friendly viewing experience.Show lessTamanzi
What Happened to this app?
When are you guys gonna add more shows, movies and documentaries, especially ones that aren’t detective themed ones? Thinking of canceling my subscription cuz its very limited in selection to begin with and after a year now not much has been added since. Not everyone likes who done it/murder mystery/detective shows but that’s all there really is on the app to watch. Ive watched everything on this app already and there’s been nothing new and new seasons hardly even rarely get added. Like what happened to the rest of the seasons from All Creatures Great and Small? What about more Britcom shows like Vicious, Chewing the Fat, Still Game, Chef, British Men Behaving Badly etc etc? So many other drama series old and new that could be added as well. It was a great start but it seems like this app has been neglected by its creators for some time now. Its disappointing to us in the USShow lessCherboocool
Christine {Christine}
Since the last update the app won’t load.
Why should I continue to pay a subscription when I can’t load the app?cjputts
Disappointing
The app crashes on Roku & crashes on my iphone. Some good titles, but incomplete. Customer service was unpleasantdarcelink
