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Love it but not the glitches
We love the H‑E‑B scan and go app and would love it if it was offered on every store. However, lately it has timed out on us halfway through our shopping trip or won’t open at all. It keeps saying retry. I’m not sure if we lose cellular service inside the store or what, but it has become a hassle to log off, shut my phone down, reboot and try again, several times to get back to my scan and go cart.
It would be great if the app was updated to fix this issue. I learned from a worker that it’s not just me, and several customers have complained.Show less11tms69
Location Access in iPhone doesn't work
Zero Stars, because the app is 100% unusable. Location detection on my iPhone XS Max makes the app freak out in which the screen bounces back and forth between "Connecting you to H-E-B Go" and another screen that says "Please Wait," which eventually times out until the connection fails. I've trouble-shooted and found that it only "works" if I turn off location information for the app in the Settings area of my iPhone. But guess what... If you turn off location detection, then the app won't work because it doesn't know that you're IN an HEB. Hence, the app is rendered non functional. It won't log in, and I can't even interact with the app, because it's freaking out and flipping back and forth a dozen or so times! PLEASE FIX!Show lessARiv1
Flexibility/availability
I love that this gives partners the opportunity to purchase items quickly without waiting in line. Sometimes it’s difficult to be on break or lunch and purchase your products and have time to eat or eat them due to customer stopping you in the store asking questions or looking for other things. I do wish you would elevate the amount that we could purchase on the go app again, it makes it difficult to purchase vitamins, feminine hygiene, products, diapers, etc.Show lessover changed