Set up nightmare
Switched my WiFi to 2.4ghz only and the app on my iPhone span around and never connected to the heater tried everything in the manual and online help but it wouldn’t register. Installed the app on my iPad and on the second or third try it managed to connect and registered the heater which I could then see on my phone. I agree with the other reviewer who said the schedule setting was not as intuitive as you’d like and half a day to connect the heater to the WiFi...tbh I nearly gave up and just use it manually but paying the extra for a WiFi heater made me persist with it.
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OK but too many faults
First, the heaters look nice.
Easy to physically install.
Fairly easy to connect to home WiFi (though not perfect due, I believe, to a slow WiFi card).
However, a recent firmware upgrade has now increased power to the LEDs (they are much much brighter) and the units now make a high pitched squeeling noise (if you have good ears / sensitive hearing ya will notice, it is horrible).
This is presumably because the heaters have been faulty for over a year, regularly disconnecting from WiFi, daily LED display showing garbled info, and customer support have been terrible and slow to help in any way.
Would never buy these again or anything from ADAX. The product was rushed out and was not ready.
The app is again OK but not overly intuitive or good. Once you get I going it is ok and I can turn the heater up and down but could have done that with my fingers anyway. The schedule function is about he best thing but overall not worth it at all.
Very disappointed.
Easy to physically install.
Fairly easy to connect to home WiFi (though not perfect due, I believe, to a slow WiFi card).
However, a recent firmware upgrade has now increased power to the LEDs (they are much much brighter) and the units now make a high pitched squeeling noise (if you have good ears / sensitive hearing ya will notice, it is horrible).
This is presumably because the heaters have been faulty for over a year, regularly disconnecting from WiFi, daily LED display showing garbled info, and customer support have been terrible and slow to help in any way.
Would never buy these again or anything from ADAX. The product was rushed out and was not ready.
The app is again OK but not overly intuitive or good. Once you get I going it is ok and I can turn the heater up and down but could have done that with my fingers anyway. The schedule function is about he best thing but overall not worth it at all.
Very disappointed.
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Can’t connect heater
We have three ADAX Neos and neither will connect to WiFi. Tried following the directions on the app but I can’t get rE to stay up to begin the process of registering the heaters.
Not the most intuitive app in town
I find the app works well enough but it defiantly isn’t the most intuitive one. And I was quite surprised to not find a time limit function on the manual control. I.e you can’t set the temperature to 20 degrees and then set a time after which the heater will revert back to the normal schedule. You have to manually turn it down. Please consider adding a countdown timer function in the manual override.
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Needs work !
The heater is good but the app is badly designed and thought out. Simple things like just setting a schedule is so overall complicated and unintuitive it’s almost laughable. How they didn’t test it by simply giving it to anyone other than the app designer and said ‘try and set a schedule’. The biggest flaw is that it doesn’t report when the heater is offline, it just reports the last reported state/temperature from the heater. So really you don’t know if the reading is correct or worse still it could be on when you think it’s off !!!. This needs to be fixed. A simple change to report the heater is offline would at least give you the option to check it’s either on or off. Please fix this ! Also the schedule creator is a disaster making no sense at all.
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Good heaters, bad App
I find Adax heaters a really good product, but the app just doesn’t meet expectations. If you compare it with that of the market leader (Rointe), Adax’ app is far behind and is missing an important feature like the consumption monitoring and calculation. Also, the UI is not intuitive. This new version has removed the handy line that used to tell you the time when the temperature would change (18° until 6pm). I hope they take inspiration from Rointe’s app and make things simpler in future updates. The integration with HomeKit, Alexa and Google Home is now overdue.
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Great heaters, product needs a bit more development
I have three Adax heaters and cannot fault them. I bought them because they look great and because they can be controlled by Wi-fi. The app is okay. The UX is not bad but not highly intuitive. The jargon can be confusing and it’s not straight forward to program. It is not fully smart either. What would make this app really good is if it managed to work with Siri, not to mention Apple Home. Some information on what things mean and explain what the recommended temperatures should be are things that don’t take up much development and easy to implement on the next version. I felt that the new version’s gradient background effect was a bit ‘un-modern’ when compared to the look of the actual heaters but that probably boils down to personal preferences. I look forward to the next release.
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Not yet smart home but great
I purchased one of these mainly because it’s the only heater I could find with what appears a decent WiFi control. Will be buying more as we don’t have gas ! its currently in our small bedroom set on frost but easily control and the remote settings are great - would be really great to be able to graph the room temperature or compare with the outside. Next upgrade please. Would be great to able to see this and control this with google home or Philips Hue...
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