Terrible
Unable to log in with my old info, no info on how to recover my balance and rewards from old app. Epic Fail. Why should we have to waste our time emailing support to try and figure out a solution. Whoever managed this transition should be fired.
Problems using App
I have tried using the new app several times of late. First time in Wellesley barcode was scanned 4 x for 2 drinks and it took ages of wasted time trying to process the order.
Second time In Burlington mall their system was down so could not use app at all. Third time yesterday in Arlington was the first good and uneventful experience, so the jury is out in terms of rating this app.
Pretty pathetic response so rating goes down to a 1 star!
Second time In Burlington mall their system was down so could not use app at all. Third time yesterday in Arlington was the first good and uneventful experience, so the jury is out in terms of rating this app.
Pretty pathetic response so rating goes down to a 1 star!
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Response from developer
Sorry to hear you have experienced these issues. If you need more assistance, please contact us at support@yoyowallet.com. We'd be happy to help you with all your app-related queries.
Phishing scam?
I downloaded and tried signing up and it wouldn’t let me and said my account was blocked. I get a support email from Yoyo asking for my full name, birthdate, home address, billing postcode and phone number. They tell me they need to run a credit check in order to let me use the app. This is a rewards and online ordering app, not a credit card! Why would you need all that info? I’m not about to send all my info over email to this unknown third party company just to order a stupid coffee. Never had this problem before with any other app. They seriously need to reevaluate their system because they just lost a customer.
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Response from developer
We are sorry that your experience with the app didn't meet your expectations. Please note that we run security checks to safeguard our customers and retailers. For more information regarding this process, please do not hesitate to reach out to us at support@yoyowallet.com.
App works fine. But baristas are unable to put vouchers to work
App works fine, but baristas are unable to put vouchers to work!
frustrating!
frustrating!
Student email
It won’t take my student email it keeps saying it’s the wrong format
Support unable to answer my questions
I had money auto-loaded on to the old app last week. Upon entering a store in Boston, I was informed that the old app no longer works. I also have several rewards credits on the old app. No one can give me a simple answer on how to get my credits moved to the new app. On the Starbucks app, this takes 10 seconds. If it has to do with the email linked to my account, then why haven’t the credits moved over automatically? Dreadful experience thus far.
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Response from developer
Sorry to hear about this. Please send us an email to support@yoyowallet.com and we will look into this issue for you.
Amazing fast easy to use!
Love to use to get my favorite coffee even faster with the Mobile ordering.
Account blocked with no support
When I signed up and verified my phone and my account was immediately locked with no reason. Contacted support, but no response. This app is 100% not working for me.
App became Complex
The app was once fairly easy to use, but for some reason the developers decided that making it overly confusing for the elderly would be a good idea. I trained my mother to use the app originally, but now it’s not even ready to scan and getting to your free coffee cards confuses both my elderly mother and father.
I recall there only being 3 icons on the bottom, which was 3 too many. Now there are 5. Seriously, are the developers these days trying to keep away from simplicity and minimalist interfaces in order to justify their worth?
There was a time when scanning a coffee purchase, seeing how many stamps were on your card and getting to your fully stamped cards were all next to each other and the default layout. Accidentally hitting one of the icons on the bottom meant finding your way back was a 1 in 3 chance - that’s now a 1 in 5. But hey that’s ok. The Baristas now have to do even more ‘tech support’ when a non tech savvy user or an elderly user faced with too much text everywhere needs to hold up the queue to get the Barista to play with the customer’s phon and try to teach them over and over....
I recall there only being 3 icons on the bottom, which was 3 too many. Now there are 5. Seriously, are the developers these days trying to keep away from simplicity and minimalist interfaces in order to justify their worth?
There was a time when scanning a coffee purchase, seeing how many stamps were on your card and getting to your fully stamped cards were all next to each other and the default layout. Accidentally hitting one of the icons on the bottom meant finding your way back was a 1 in 3 chance - that’s now a 1 in 5. But hey that’s ok. The Baristas now have to do even more ‘tech support’ when a non tech savvy user or an elderly user faced with too much text everywhere needs to hold up the queue to get the Barista to play with the customer’s phon and try to teach them over and over....
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Response from developer
Hello, I am sorry to hear that our new app design does not match your expectations and I hope that you will come to enjoy our new design as much as the old one. If you need help navigating the app, you can visit our Help Centre. I have also escalated your feedback to our Product Team for review as all feedback is taken onboard. Please let me know if there are any other pieces of feedback you want to share - it is important to us to listen to our consumers.
Love Nero’s but......
Love Nero’s and would have given 5 stars but for the following. I hate the way the barista takes your order whilst still serving the person in front of you. Often the person behind you ends up being served quicker than you do and you still have to repeat your order again cos server can’t remember what you initially said. Also drinks do vary from barista to barista. I love my latte without foam but despite always asking I sometimes get an inch or more of foam on top. Better training required and whilst that is being done impress on baristas the need to hold cup by handle rather than putting fingers on the rim of the cup. Another gripe is having to pay 10p extra for decaf coffee. Other coffee shops do not charge an extra fee for decaf so why does Nero’s? Sort this and I will happily give 5 stars.
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