Great but still needs improvements
This is a great and convenient service but it still needs improvements. They stopped carrying my medication (I only use this certain brand due to bad side effects from other generics, they also didn’t tell me they stopped carrying it, I had to ask when they tried sending a different brand) and now I have to have my medicine sent to the pharmacy for pickup instead of having it shipped which kind of defeats a major part of the service, but I do appreciate that I can speak to any available doctor and get help in 1-3 days (depending on how busy they are) vs. having to wait months to see an in person doctor. But with this, I do get errors in my profile because I’ve been sent the wrong brand more than once and to the wrong pharmacy even though I have told them a new location for me to pick it up from. Because of this, I now remind them of the correct prescription, amount of supply, and pharmacy location with nearly every refill I get so they don’t mess it up. It’s not that much work but very annoying and worrying that I’ll be sent the wrong stuff if I don’t.
When they did ship it, more than enough times I’d get some odd shipping errors saying they couldn’t complete my order which was a hassle to deal with and get it corrected. User interface for the app could also use improvements.
Overall grateful for the service and the doctors/ nurses are very nice and helpful, but could still use some improvements.
When they did ship it, more than enough times I’d get some odd shipping errors saying they couldn’t complete my order which was a hassle to deal with and get it corrected. User interface for the app could also use improvements.
Overall grateful for the service and the doctors/ nurses are very nice and helpful, but could still use some improvements.
Show less
Response from developer
We appreciate your feedback. To better understand your concerns and work towards a resolution, please contact us through the app or via email at reviewsupport@nurx.co
Scam
This company is a joke! I normally don’t make reviews but felt the need for this one. I have amazing insurance and have never had an issue with prescriptions. I tried to get a prescription for my skin and they said it’s not covered under my insurance plan. I 100% believe that is a lie, because I can go to my normal doctor and get one with no issues. I never even have to pay but 5 dollars for doctors visits blood work and medicine I pickup at the pharmacy regardless of what it is. They never even offered for me to purchase the medicine in full amount and every time I reached out to there team the basically ignore the questions I ask them, not to mention the timeframe that has taken to even get a response from them about this situation has been well over a month! I don’t think it’s worth having to pay 40$ for every prescription request on the site. They wanted me to pay another 40$ just for a new consultation for a different medication in the same category. I don’t have the money to just throw around like that and I think it’s absolutely ridiculous. I asked for a refund which they ignored. Why did I even pay the 40$ just for them to waste my money and time? They told me they can’t even find a list of what my “insurance covers”. This is a scam
Show less
Response from developer
We appreciate you taking the time to provide feedback on your experience. We apologize for any inconvenience you've faced, and we're here to help sort things out. Can you send us a message in the app or through email at reviewsupport@nurx.co?
It’s a scam
I was happy with my first order of 1 pack of birth control which was covered by my insurance and I had no issues. My second order is where things got really shady. They told me that my insurance wouldn’t cover my prescription so I would have to pay out of pocket. I called my insurance and asked why they weren’t covering it. They said that my prescription was covered and that they would cover a refill for the 1 pack but the problem was that Nurx requested a refill for a 2 pack which is not my prescription or what I was receiving from them. My prescription was for 1 pack and I was only getting 1 pack delivered so there was no reason they should have requested a 2 pack. I asked Nurx for a refund since my insurance did cover my medication but Nurx made a mistake when ordering it. The second story they made up why they charged me was because I had an “invalid ID or DOB”. That was just a lie because if that were true they wouldn’t have been able to bill my insurance for my first order. I asked them how they were able to get my first order if my ID was invalid and then they made up another story. This time they couldn’t bill the insurance because it “wasn’t selected as my preferred form of payment”. If that were true then why did they “try” to bill my insurance in the first place? I had to file a dispute with my bank and thankfully got my money back. Don’t fall for this scam like I did. They just make up lies so they can take your money!
Show less
Good idea, terrible execution
I thought using this app would be a great way to get a prescription easily before a vacation. Spoiler alert: it was not. It only made things more complicated and stressful and I had to scramble at the last minute to find a backup. I submitted a request a week before my vacation, but it took them 5 days just to review and reach out with additional account/customer service questions (not even doctor questions - they hadn’t even sent it to a doctor, it took them 5 days just to review and ask account questions). I called and resolved those questions the same day, but at that point since it had already been 5 days, and they had not even sent it to a doctor yet (just their customer service), there was no guarantee they’d be able to send to a doctor, the doctor would review, and I would get my prescription before I left for vacation. In my mind, if Nurx had additional account/customer service questions, they should have flagged and reached out immediately on day 1 or day 2 after the request not waited 5 days. Now it is 2 days before my vacation and I am left trying to figure out how and where I can get my medication. I am very disappointed and upset with their service and would not recommend it.
Show less
Response from developer
Hello, we're truly saddened to hear of this experience and want to take a closer look at what you described. Please email us at reviewsupport@nurx.co to better investigate this. We look forward to your reply, thank you.
LOVE IT
I absolutely love the nurx app and cannot believe how easy it is to use. For someone without insurance nurx is a god sent for me. Not only is it very affordable but I feel very well taken care of and extremely heard by the doctors. They put a lot of work into finding what’s best for you and even allow you to directly chat with the physicians. They really listen to you and if something has been working for you for awhile they will give you exactly what you want and need. I even just started using the dermatology portion of nurx because I think they do such a great job and like I said, INCREDIBLY AFFORDABLE! It almost seemed too good to be true when I first started that when I had a package arrive a few days later I had no idea what it was until I opened it and found my birth control! It’s the best. Get this app. You won’t regret it. You’ll only regret not have getting it sooner. Also this is the first review I have ever written and it’s because it helped me so much!!!
Show less
No longer worth it
Nurx used to be super helpful when I first started using it. It was really quick and easy to get the medication to your door, especially when it’s really hard for me to see an in-person doctor due to my work schedule. However, they have stopped doing their job. I understand that they had a huge influx of customers due to all of the birth control/abortion issues going on, but if they do not have the resources to keep up with all of their patients, they should stop accepting patients. It used to be a live chat service for $60 annually(not including the price of the medication and a monthly shipping fee), but they have now stopped that feature so I’m lucky if someone responds in a week. I went two months without my migraine medication because they kept claiming they were putting the prescription through and then suddenly the pharmacy would have an issue, then the order got cancelled on Nurx’s side for whatever reason, and still Nurx just kept telling me the same thing over and over (that they would look into it which never happened until I threatened to cancel my membership). They do not care about the patients, they care about the money they get from the annual membership fee. If you need your medication consistently, Nurx is not going to help you.
Show less
Response from developer
We're deeply saddened to hear of this experience and want to take a closer look at what you described. Please email us at reviewsupport@nurx.co to better investigate this. Thank you.
NEVER USE THIS FOR ACNE TREATMENT!
I am extremely upset at Nurx. First off, they take forever to respond to you. I waited pretty long for my prescription, only for the dermatologist to give me prescriptions that weren’t oral (when I requested oral). I went along with it and ordered the necessary suggested wash. A day or so later, the order is cancelled with no notification as to why. The cancellation said “Your order can’t be processed due to a problem. Check your messages on guidance to how to fix it.” So, I checked my messages. Nothing. Texted asking. Nothing. Texted an upset response. Also nothing. I had to email support with an angry letter for me to get a response, only for it to say that my insurance information was rejected and that they cannot provide me a $40 refund because I already got a medical consultation. Huh, you mean the consultation that gave me products I never asked for? The consultation that gave me topical medicine instead of oral medication? I only have one insurance plan. If it was rejected, how am I supposed to provide another insurance? Nurx is a scam. I paid $40 and got nothing from them. I will never be using Nurx again, nor will I ever recommend this to anyone. Waste of my time and money.
Show less
Need help, Nurx is there for you!
I have struggled with oral cold sores/ gential sores off and on since 2018. Finding this subscription app has helped my life so much. The medication they send me works wonders, everything is fast and simple (“idiot-proof” I like to call it), and it truly is overall an amazing service to the public in my opinion. I would refer anyone suffering with herpes to this app. But the best part is that they have tons of other help that I know it’s fantastic too! like acne medicine, birth control, and many others…
* I once needed to cancel my subscription for a time and although that part was a little tricky because it HAS to be done over the phone *, the customer service rep was VERY kind courteous and helpful. Overall 10/10 experience with Nurx. I love it so much and I truly don’t know what I would do without it. Thank you Nurx and it was such a pleasure writing this review
* I once needed to cancel my subscription for a time and although that part was a little tricky because it HAS to be done over the phone *, the customer service rep was VERY kind courteous and helpful. Overall 10/10 experience with Nurx. I love it so much and I truly don’t know what I would do without it. Thank you Nurx and it was such a pleasure writing this review
Show less
They make it difficult to change your refill date
The app and website make it sound easy, but if you follow their directions to log in and change your refill date it actually doesn’t work. Then I found another part that says you need to message them the below in order to skip a refill. I did that and haven’t heard back. I’m going to try calling next. Seems VERY sketchy that they make it this difficult to postpone your next refill. “Hi – I would like to cancel my next refill order. Can you help me cancel the order?”
Update:
I both sent a message and called to postpone my order. (Heads up you’ll be on hold for a while before someone picks up.) I was told that I would be able to postpone until October. Well today I got a shipping notification. This company is so shady it isn’t even funny. The person I spoke with also said that you can’t postpone your order if it’s to shop within the week. Okay, I thought that was fine. To test this I just went into the app and again they lied. Even if it’s not to ship within the week you CAN’T postpone the ship date. You can only ship it sooner. I’m reducing from two stars to one. Once I figure how to cancel this I’ll be looking for a more trustworthy company.
Update:
I both sent a message and called to postpone my order. (Heads up you’ll be on hold for a while before someone picks up.) I was told that I would be able to postpone until October. Well today I got a shipping notification. This company is so shady it isn’t even funny. The person I spoke with also said that you can’t postpone your order if it’s to shop within the week. Okay, I thought that was fine. To test this I just went into the app and again they lied. Even if it’s not to ship within the week you CAN’T postpone the ship date. You can only ship it sooner. I’m reducing from two stars to one. Once I figure how to cancel this I’ll be looking for a more trustworthy company.
Show less
0 stars
This company truly makes it so difficult to get birth control that you already have a prescription for! I was switching out from my pharmacy to get a different brand and I contacted them 2 weeks before I would run out of my pills and hopefully start a new pack with my preferred brand, and they literally ignored me for 10 days, I had to call them and wait forever to speak to someone who was clearly unbothered about how long I was waiting. She said she was going to let the prescribers know to rush my request and I should hear back within a few days. Nothing.
I call back again and speak to a man who was very kind, but he tells me there is no request in to rush my order and he’ll do it but it will still be at least a week before I get my medicine. I say okay, knowing it’s better than nothing, and once it was processed a few days later, it still didn’t even ship out. I called to cancel, as I got in touch with their competitor, Favor, and they were able to get me the contraceptives I needed in just 4 business days.
Nurx, you should work on your communication and customer service. It is not healthy for people to have to miss doses of medication because they are waiting on your care team who is supposed to provide quick, easy service.
I call back again and speak to a man who was very kind, but he tells me there is no request in to rush my order and he’ll do it but it will still be at least a week before I get my medicine. I say okay, knowing it’s better than nothing, and once it was processed a few days later, it still didn’t even ship out. I called to cancel, as I got in touch with their competitor, Favor, and they were able to get me the contraceptives I needed in just 4 business days.
Nurx, you should work on your communication and customer service. It is not healthy for people to have to miss doses of medication because they are waiting on your care team who is supposed to provide quick, easy service.
Show less
Response from developer
Hi, we're disappointed to hear of your experience as it sounds frustrating. Our team has been experiencing higher volumes and working on address everyone as soon as possible. We're sad to hear you missed your dose. We'd like to learn more about the events described and see what went wrong. Please email reviewsupport@nurx.co to better assist you.
