AWFUL BEWARE
I normally do not write reviews but I had to for this. Over a month ago I was prescribed a few acne medications and birth control through Nurx. My order was finally placed after a week of going back and forth, which was the first red flag. Then it said pending for a couple days and then suddenly changed to canceled. No explanation, no nothing. I immediately contacted them to fix this and that I didn’t cancel the order. They responded within a few days and I thought the problem was fixed, but nope. Then it was pending for over 2 weeks and even processing at the pharmacy. I’ve sent multiple messages a day over the last few weeks and heard nothing. No responses. I tried calling yesterday was on hold for 1 1/2 hours. I never was able to speak to someone. Then I got off the phone and my order was canceled AGAIN. This company is a total scam. Please be ware. I used a different Telehealth service and got my prescriptions within an hour. I just hope I don’t get charged anymore. This was such a burden when I really needed my prescriptions and did not have time to go in person to a new doctor. Such a waste.
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This is not convenient
I signed up for this because I thought it would be a faster alternative to setting an appointment with a dermatologist and getting an RX. Boy was I wrong. For starters, their advertising states you can use your insurance for a specific product they are advertising. When I inquired about billing my insurance, I was told that insurance wouldn’t cover it but I contacted my insurance and was told this would in fact be covered. It took over a week to get my RX issued but prior to that I had spoken to customer service via chat to let them know I would like my rx to be filled at my pharmacy rather than shipped because I had already waited a week to hear anything about my prescription. I was told to submit my pharmacy information so that they could send the rx to be filled there. I waited yet another week. When I finally got an update on the app, it stated my Rx was SHIPPED! I was very specific about having it filled at my pharmacy! I immediately sent a message asking to cancel and get a refund. It’s been a week and all I’ve gotten is an automated response. Overall it’s take. 3 weeks when I could have gotten this done in person with my doctor in less than half the time. Not to mention, my insurance would have paid for it. Very disappointed.
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Response from developer
Hi, we're disappointed to hear of this experience. This is not what we'd like to cement to our patients and want to make sure all events described have been fully reviewed. If possible, please email reviewsupport@nurx.co to better assist you.
The WORST!
When I first signed up it took 3 weeks to get my RX. They sent me a tracking number that did not move, ever. I had to endup requesting to send to my local pharmacy. It was a nightmare dealing with this company. Not to mention of course my birth control was almost a month late because of this. This was not ok! Anyhow once sent to my pharmacy all went well since it was out of their hands.
Fast forward 2 months later…. I am messaging asking for them to send the remainder of my Rx (9 months worth) to my pharmacy. I don’t want to deal with this place any more then I have to. So after this message, I get a response saying my insurance won’t approve until a certain date (yes I know this), and if I need it sooner I can call my insurance and pay out of pocket. Pay out of pocket?! This is what insurance is for! All I asked was to send the remainder over, not for an early fill. Why must these people insist on making things more difficult then they need to be. I paid for NURX to write me a 1 year prescription, and that is all I want. How hard is it to just send refills? I cannot wait to cut ties with this company!!! They can’t handle their own service and should maybe hire more people! Or….. just can it!
If your looking into getting a prescription from them, BEWARE. It’s a difficult, and most annoyingly, long process! Dealing with them stresses me out! Never again!! Good luck to all you who try them out.
Fast forward 2 months later…. I am messaging asking for them to send the remainder of my Rx (9 months worth) to my pharmacy. I don’t want to deal with this place any more then I have to. So after this message, I get a response saying my insurance won’t approve until a certain date (yes I know this), and if I need it sooner I can call my insurance and pay out of pocket. Pay out of pocket?! This is what insurance is for! All I asked was to send the remainder over, not for an early fill. Why must these people insist on making things more difficult then they need to be. I paid for NURX to write me a 1 year prescription, and that is all I want. How hard is it to just send refills? I cannot wait to cut ties with this company!!! They can’t handle their own service and should maybe hire more people! Or….. just can it!
If your looking into getting a prescription from them, BEWARE. It’s a difficult, and most annoyingly, long process! Dealing with them stresses me out! Never again!! Good luck to all you who try them out.
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Response from developer
Hello, we're disappointed to hear this. Our team is working hard to address all the questions we receive from our patients. If possible, please email reviewsupport@nurx.co as we'd like to investigate the events described and provide further assistance. We look forward to your reply.
What a Nightmare
This whole business is a scam. It’s an exhausting and consistently frustrating take on a crucial service. I absolutely love the concept of getting it delivered and being able to do it all online. First month was fine. Every month since they have tried charging my card anywhere from $8-$10 even though under my insurance all forms of birth control pills are free at no cost to me at all. Every time I’ve tried to explain that to the staff at Nurx their only response is to talk to my insurance… even if I’ve already told them that I have. I can explain it to them all day I only get automated responses, never any real help at all. Also the customer service is the worst I’ve seen on any online platform. It takes up to 6 days for someone to get back to you on anything. The earliest for me was 3 days. So you send them a message and by the time they respond you’re so close to running out of pills that you rush to get it taken care of.
Also you can specify on your app settings that you want to be notified if insurance doesn’t cover it before you’re charged. At first I had it turned off then after the second month I turned it on. Well then they just charged me without any heads up the third month, completely ignoring my preference. Then, when I looked at the settings it was gone.
If I hadn’t spent the money on the annual fee I would drop it. However any more of this insanity and I’ll just delete it all together. So sick of it.
Also you can specify on your app settings that you want to be notified if insurance doesn’t cover it before you’re charged. At first I had it turned off then after the second month I turned it on. Well then they just charged me without any heads up the third month, completely ignoring my preference. Then, when I looked at the settings it was gone.
If I hadn’t spent the money on the annual fee I would drop it. However any more of this insanity and I’ll just delete it all together. So sick of it.
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Response from developer
We are sorry to hear about your experience. Nurx has over 400K patients, many of whom have trusted us to care for additional health needs beyond birth control. We pride ourselves on helping our patients get what they need. Please email reviewsupport@nurx.co to best locate your account and investigate this matter further.
used to love Nurx but their customer service has declined immensely…
I’ve been with Nurx for maybe 2 years now. When I started I absolutely loved it. Everything was done over the phone and I would usually get a response within 24-48 hours. Nowadays when you ask a simple question, which can usually be answered with a simple yes or no, you will be sent an automated response. This usually saying something along the lines of how they’ve had an increased volume of inquires etc. it typically takes 2-3 weeks for me to even get a response. No matter how long you’ve been using this company or how urgent your question is if you’re not a new patient expect to be put on the back burner. Also if you’re using them for birth control they tend to not send the medication out until the day you need to be using it. It’s super inconvenient and you can forget about asking any questions. I understand the increase in telehealth but with more customers should also come better customer service…. Not worse. So unless you have no other option I would advice to steer clear and use a different provider.
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Poor Communication, Nice feel & design to app.
UPDATE: got a reply, just to say they don’t have a time frame. would rate 0 stars if possible.
I never leave reviews, but I was so dissatisfied with the timeliness of responses I had to. Thankfully it wasn’t a huge deal for me as I did not need time sensitive meds, but can you imagine if I did? Didn’t give me a lot of faith in their service. The pros: service reps seemed nice. The app itself has a sleek look and feel. Easy to navigate, upload docs, & chat. The cons: was prompted to upload my insurance multiple times after I already had which was annoying. They don’t take my insurance, or work with my preferred pharmacy. And good luck getting a same day response! I wish they let you know ahead of time that there’s a delay in treatment, rather than leaving you hanging for 5 days and then sending “ A member of our medical team will be with you in a few days once they've reviewed your medical history. You may experience a slight delay due to the increase in patients requesting tele-health services. “ I don’t know why but I assumed it would be a quicker turn around time for a simple birth control request. Hope no one is relying on this for time sensitive issues! Will be seeking tele-health service elsewhere after this first order comes through since I already paid for the visit.
I never leave reviews, but I was so dissatisfied with the timeliness of responses I had to. Thankfully it wasn’t a huge deal for me as I did not need time sensitive meds, but can you imagine if I did? Didn’t give me a lot of faith in their service. The pros: service reps seemed nice. The app itself has a sleek look and feel. Easy to navigate, upload docs, & chat. The cons: was prompted to upload my insurance multiple times after I already had which was annoying. They don’t take my insurance, or work with my preferred pharmacy. And good luck getting a same day response! I wish they let you know ahead of time that there’s a delay in treatment, rather than leaving you hanging for 5 days and then sending “ A member of our medical team will be with you in a few days once they've reviewed your medical history. You may experience a slight delay due to the increase in patients requesting tele-health services. “ I don’t know why but I assumed it would be a quicker turn around time for a simple birth control request. Hope no one is relying on this for time sensitive issues! Will be seeking tele-health service elsewhere after this first order comes through since I already paid for the visit.
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Response from developer
Hello, we're disappointed to hear of this experience and we'd like to investigate this further to see what went wrong as something does not sound right. Please email reviewsupport@nurx.co to best locate your account and make sure all concerns have been fully addressed. Thanks
Only b/c so far
I’ve only gotten b/c from them for one cycle now, but the initial intake and process was fairly quick and had my prescription within a few days after only having a few chats with and online provider in my state. I do hace insurance through f/t employment so the prescription is $0, the initial intake fee was $14 which I felt was totally reasonable since I’m sure they bill my insurance for much more, ha.
I would give a full 5 star but I’ve found the text messages to be a bit unnecessary, and if it weren’t for the conversation with the docs via app notifying me via push notification; I would turn the texting off entirely. Maybe an option to select which kind of texts you want to receive?
I recently put in a request to get my generic anxiety/depression med from them which was also formerly prescribed by gyn for pmdd; but it’s only been 12 hours since putting in intake request so wouldn’t feel fair to rate on that. Will update if needing to change the 5⭐️ but my guess is it’ll be just as smooth if a process to get that med as it was the b/c!
I would give a full 5 star but I’ve found the text messages to be a bit unnecessary, and if it weren’t for the conversation with the docs via app notifying me via push notification; I would turn the texting off entirely. Maybe an option to select which kind of texts you want to receive?
I recently put in a request to get my generic anxiety/depression med from them which was also formerly prescribed by gyn for pmdd; but it’s only been 12 hours since putting in intake request so wouldn’t feel fair to rate on that. Will update if needing to change the 5⭐️ but my guess is it’ll be just as smooth if a process to get that med as it was the b/c!
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Response from developer
Hello, thank you for your honest review! We're always looking to improve our app but are glad you are still enjoying our app and services. If there is anything more we can assist you with or if you have additional feedback, please always feel free to email reviewsupport@nurx.co
Fantastic service exactly when I needed it
I previously used Nurx for a tretinion prescription and used a another mail order service for birth control to avoid the fee for a new prescription. That all changed when the other company cancelled my account (and birth control) right before my yearly renewal was due without the chance to appeal. Let me tell you, that $15 fee was well worth the service and support. Nurx made it possible for me to get a new script before I ran out. I use hormonal birth control primarily to treat symptoms and the idea of a cycle without that was horrible. They were quick and response and you can tell they really care. My birth control is newer to market and expensive so a lot of insurance companies don’t cover it - my provider reached out to discuss my options and insurance to make sure I didn’t face an unnecessary financial burden and worked with me to find an alternative when the item wasn’t available (not Nurx’s fault at all- I blame the health care system in America).
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They’re Over Run and it Shows
I could write an essay about Nurx as I’ve been using them for years but I’ll sum it up as hit or miss.
If you know what birth control works for you or want to try something and know your insurance covers it, there’s usually no issue and Nurx isn’t awful to use for that.
However if you have endometriosis (like me), PMDD or PCOS and depend on the right birth control in a timely manner, you’re gonna get frustrated with Nurx quick. They’ll sometimes switch your birth control for no adequate reason and charge your insurance as well, so when you try to resolve that it’s agony with this company.
And they forget to sometimes ship before you run out of your birth control, which is unbelievable. You’re in charge of giving people hormones! These aren’t daily vitamins. Some of us actually can’t function if we miss a pill. And yes I’m typing this currently out of my birth control, praying I can function for work tomorrow as I need to take it continuously or I’ll be debilitated with an endo flare. So thanks Nurx.
If you know what birth control works for you or want to try something and know your insurance covers it, there’s usually no issue and Nurx isn’t awful to use for that.
However if you have endometriosis (like me), PMDD or PCOS and depend on the right birth control in a timely manner, you’re gonna get frustrated with Nurx quick. They’ll sometimes switch your birth control for no adequate reason and charge your insurance as well, so when you try to resolve that it’s agony with this company.
And they forget to sometimes ship before you run out of your birth control, which is unbelievable. You’re in charge of giving people hormones! These aren’t daily vitamins. Some of us actually can’t function if we miss a pill. And yes I’m typing this currently out of my birth control, praying I can function for work tomorrow as I need to take it continuously or I’ll be debilitated with an endo flare. So thanks Nurx.
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Amazing app and company!
I rarely take the time to write reviews but I am so pleased with Nurx that I have to take the time to do so! I was able to get birth control pills delivered to my door within 7 days of requesting them! The nurse was extremely helpful when it came to choosing the right pill for me and my health. After I received my pills I also requested 2 pills of Ella and within 10 minutes they had already prescribed them to me and I received them about 2/3 days later!
I had also seen that Nurx also has acne products, and they had the acne topical that I had been trying to get from my dermatologist for months. I had received the cream about 1 1/2 weeks from requesting it and I only had to pay $30 out of pocket after insurance! It saved me a $300 trip to the dermatologist! I am very pleased with their response times and shipping rates! Will continue to use Nurx in the future.
-I have never experienced any problems with their app it is amazing!
I had also seen that Nurx also has acne products, and they had the acne topical that I had been trying to get from my dermatologist for months. I had received the cream about 1 1/2 weeks from requesting it and I only had to pay $30 out of pocket after insurance! It saved me a $300 trip to the dermatologist! I am very pleased with their response times and shipping rates! Will continue to use Nurx in the future.
-I have never experienced any problems with their app it is amazing!
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