Pura User Reviews

Pura

Pura Scents, Inc.

Lifestyle

Shopping

Reviews Summary

Positive highlights

💫

This app hasVariety of high-quality scents

🕰️

This app hasCustomizable scheduling and intensity control

🌟

This app hasSophisticated and long-lasting fragrance

🐶

This app hasSafe for households with pets

🎁

This app hasGreat gift option

🌳

This app hasNatural and eco-friendly ingredients

Negative highlights

🔌

This app hasConnectivity and network issues with the app

🕹️

This app hasGlitchy and unintuitive app with limited functionality

💸

This app hasExpensive compared to other home fragrance options

🕰️

This app hasScheduling and timer features not always reliable

📞

This app hasPoor customer service and lack of direct communication channels

🐾

This app hasPotential safety concerns for pets with certain scents

Top reviews

Most RecentHighest RatedLowest Rated

Glitchy Software

Love the concept but it only works less than half the time. Constantly dropping the internet connection after being on for about 10 minutes. Please fix this issue asap.

CaitlynN37

3 months ago

Help is hard to get

I have had a lot of a little glitches with setting up my Pura online and often have to reset it and it’s quite frustrating. I use the term little glitches loosely because they’re actually big glitches and I usually cannot get the system to work at all. It is Impossible to reach anyone to speak too.. or to even find the contact help desk number…especially when you have multiple Pura set up in your house I’ve had lots of problems, connecting them to the app, and I’ve almost given up. In fact today, for no apparent reason, when I open the app, it could not find my diffusers, even though they’re plugged in and seemingly working. I think you need much online and live support for the product. If you could, please respond and give me a contact number that actually works that would be fabulous.. when the diffusers do work, I feel like they work well they give up a pleasant sense, and I love the idea.
thanks,
Jacquie

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Jgeetsred

10 months ago

Response from developer

Hi Jacquie, we are sorry to hear about your experience and would love to help! Could you please reach out to us at discovery@pura.com so we can set up a time to do a short call with you to get more details about your experience and resolve this issue for you? For doing a call, we will also send you a free Pura fragrance. Thanks!

New app update means LESS customization options?!

One of the main reasons I chose Pura over other home fresheners was the ability to control the intensity of my scents. As someone with a mildly sensitive nose that still likes a little fragrance in my home, I LOVED being able to set my diffuser to a level 2-3, depending on the fragrance. With the option to go as low as a 1, I never really needed to worry about certain scents being “too strong”. With the new app update however, intensity level options are now limited to “subtle, medium, or strong”. Unfortunately this means that many of my subscription scents (that I have used for YEARS) are now too strong to use at the medium intensity level, but also too weak to use at the subtle intensity level. As someone who has used Pura for over 5 years now, this new update is definitely a move in the wrong direction. Considering the price of their fragrances, if this update ends up being permanent, that might be enough for me to cancel my subscription.

TLDR the newest app update took a fantastic, one of kind product and turned it into a mediocre product that resembles every other home fragrance product on the market. The ability to schedule and control the fragrance intensity was one of the major selling points for this company, so I’m not sure why they’d willingly choose to offer LESS customization options.

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theajus

a year ago

Response from developer

Hi theajus, we are sorry to hear that you have not had a good experience with the recent scent intensity update. We have shared this feedback with our product team as we appreciate you sharing your input and are always looking for ways to improve. If you have additional feedback, please do not hesitate to share it with us at support@pura.com. Thanks!

Finally a plug in that lasts!!

After years of trying all kinds of plugs in, from commonly known store brands to higher end plug ins and scent diffusers, Pura delivers! Everything that I’ve tried only lasts a couple days at best. The wick ends up getting so saturated it stops working and/or you become nose blind to the scent. The great thing I’ve learned about Pura is that each device having two different scents, your nose never gets bored with the same scent causing you to not smell it anymore. Also with the prescheduled set times, I have it coming on an hour before I get home from work and shutting off an hour before bed. (The weekends get more use). I also like that I can adjust the intensity of each scent individually and how long I want each scent to run for. I have one in my entry way and one in my bedroom. Best purchase I’ve made! I’m obsessed.

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10esgrl

a year ago

Response from developer

Hi 10esgrl, we are so happy to hear that you're loving your Pure experience! We love these Pura features that you've mentioned and are equally obsessed! Thank you for being a Pura customer. Happy Holidays!

App Change Limits Intensity Setting - Forces Faster Use of Fragrance

I love the fragrances from Pura and have had no trouble with any of my 4 diffusers (2 Pura 3s and 2 Pura 4s). However, the recent app change removed the ability to set the intensity from 1 to 10. Now, the only options are subtle, medium, and strong. Pura claims this makes it easier to set the intensity with the new PuraLast vials, but it makes no sense. Even on the subtle setting, the scents are too strong. It’s using much more fragrance than when I set the intensity to 2 or 3. I contacted support and was told there wasn’t anything to be done and they would pass my feedback along. They suggested I look for a more subtle fragrance. I like the fragrances I have and some of them already are considered the subtler fragrances, so that argument doesn’t work. (It’s also annoying that I stated my issue with subtler fragrances in my original email to support, but they still suggested it. Do they even read the messages sent in?)

I can’t see this as anything but an opportunity to force us to buy refills more frequently. It’s absurd to assume that the new app is so much easier to use than the prior version.

I guess it’s time to look elsewhere.

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GadgetComa

a year ago

Response from developer

Hi GadgetComa, thank you for reaching out to share your feedback. We have shared it with our product team and they would like to chat with you about your experience to learn more. If you are willing to do that, please email discovery@pura.com to set up a time to do a short feedback call. In exchange for your time, we'll send you a free fragrance of your choice. Thank you!

Disappointed

I have always been one to check reviews on any product before I make the jump to buy. I’ve always wanted a Pura diffuser but $47 is a lot of money for one small diffuser, compared to the 5 dollar Air-Wick plugins. Plus, each refill is around $14 compared to airwik’s $14 for 6 refills. So obviously I figured Pura was top tier. A lot of my clients have a Pura, and their houses always smell so good so I went ahead and just made the purchase. I decided to put it in my living room/ entryway which is a 20x24 room with a door that closes off to the rest of the house. I plugged it in away from the front door and could only smell it if I was kneeling down right beside it. We have good Wi-Fi so that’s not the issue, checked both slots after 30 minute intervals to see if they were warm, they were. Also both fragrances are considered “strong” fragrances one being Santa Fe and the other Atmosphere. I have both all the way up on intensity and still, after 9 hrs with the living room door closed all night I smell absolutely nothing.. I bought this at a boutique is Gruene Tx and I do have receipt. Maybe I got a faulty one I’m not sure.

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ChelsD8938

a year ago

Response from developer

Hi ChelsD8938, we sincerely apologize for the delay in responding here and are sorry to hear about your experience. If you're still experiencing this issue, could you please reach out to us at discovery@pura.com so we can get more details from you and see how we might be able to help you have a better experience? In exchange for your time, we will send you a free fragrance of your choice. Thanks!

Poor customer service

I got an email discussing a subscriber day perk day/promotion set to occur November 13th for current subscribers or those that subscribe by November 12. I was interested, so I subscribed to two scents by November 12 as requested, but never saw anything about the promotion on the 13th. I searched the app and website for a way to contact someone to ask why I missed the promotion. The only help on the app and website were pre- set questions or issues. None were related to my question and there was no chat bar or other “contact us” link. So, I ended up replying to the email I received in the first place. I got an auto response that said that email would t work, so it gave me an email address for customer support. I emailed them with my concern, and basically was told sorry but the promotion is over. Extremely frustrating! I received information about a promotion, I “signed up” for the promotion as they described, then receive/see no promotion information as described, then was basically told “too bad so sad”. It felt like a scam. Once I get this order in I may just sell them or get rid of them. The scents never seem to last long enough for the price.

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KellETee

a year ago

Response from developer

Hi KellETee, we are sorry to hear about the frustration you've experienced. We want to help! Our support team sent you an email to get this resolved. If you don't see the email in your inbox, please check your email spam folder. If you still don't see the email, please send us an email at support@pura.com. Thank you!

Do not waste your time or money

I want to start off by saying if there is a way to give an app negative stars, I would in this instance 100X over.
I never leave reviews but the amount of time I have wasted troubleshooting this device along with the app constantly crashing, is not worth whatever convenience any influencer said it would save for us. Not to mention the lack of customer support that is offered here so there is no way to talk to a person or even live chat with. The only way to troubleshoot is to follow their step by step guide—which I have several times, with each attempt confirming my resolve that it’s not my Wi-Fi, it’s not a user error, it’s not my phone—it’s the buggy app combined with an even more questionable device.
It is almost 2024, and with how long this company has been around and the amount of 1 star reviews they have received over the SAME issues, it is a wonder that they are still in business. No amount of promo codes or free devices with sign up is worth the headache.

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J.E.L

a year ago

Response from developer

Hi J.E.L, we are sorry to hear about your frustrating experiences. Our product team would love the chance to talk with you on a short call to troubleshoot and get feedback so we can improve. In exchange for your time, we will send you a free Pura fragrance of your choice. If you are willing to do this, would you please email us at discovery@pura.com? You are also welcome to email us at support@pura.com for troubleshooting help if that is what you'd prefer. Thank you!

Pain in the *ss

Took forever to connect the two new Pura plug-ins that we received. Finally thought we got the issue resolved and were good to go, only to have to uninstall and reinstall the app once again. Three times now and it’s hit or miss on whether it will connect. Last night I thought the issue was completely resolved and was happy. Only to wake and have to do it all over again today. The app does not recognize our plugs and continues to instruct us to make sure Bluetooth is on, which it is. Not an easy or intuitive app to use and basically getting to the point where we are so frustrated that will probably just send everything back to the company and call it good. it’s unfortunate, as we had high hopes, and had done a lot of research and reviews on Pura before making a purchase. If I have to reconnect every day and set up a new schedule each time, it is not worth my time or money. There’s got to be something out there better than this.

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Mustlovedogstoo

a year ago

Response from developer

Hi Mustlovedogstoo, we are sorry to hear about your experience; it does sound frustrating. Could you please send us an email directly to discovery@pura.com so our product team can work with you to see what is happening? We would love to troubleshoot this with you and get you on your way!

Worst App

I used Pura for a few months in 2019 and ultimately replaced the system with Bath and Bodywork’s Wallflowers after my growing frustrations with the app and tech glitches became too irritating to handle. I just decided to try Pura again as I saw they had new devices, the Pura 4’s, and was hopeful that their tech had caught up to the great concept that is this product. 3 new devices later, I can report that the app is as glitchy as I remember with only one new feature (scent timers) and I am still having to put a lot of effort in to get my home smelling how I want it. However, I will note that when you do get everything working - the quality and strength of the scents significantly outperform the B&B Wallflowers. If you decide to purchase, know that you are likely signing yourself up for some frustrating situations, but once operating these do work effectively. Pura - PLEASE invest more in your app, the irritations of using it frequently outweigh the benefits of the calming scents!

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OhSoHappyTogether

a year ago

Response from developer

Hello, we are sorry to hear about your frustrations. Could you please reach out to us at support@trypura.com with details about what problems you're experiencing in the app so we can try to resolve them for you? Thanks!