Animals having bad reactions to scents
I loved the Pura creativity, ingenuity, and the idea of scents throughout the day. I was so looking forward to using Pura. But, I have been left terribly disappointed.
After the first day of trying the dispenser, we found our animals, dogs and cat, had bad reactions. So we lowered the scents to lower levels on intensity and less time during the day, but they still caused issues with our animals. The Citrus caused sneezing. The Lavender scent made them lethargic and acting very strange. We became concerned. I believed the scents would be safe for our animals. Instead, I had to turn off the Pura.
I love my animals, so I have to stop using Pura. I have to return my Pura & scents. I found out after much investigative research disappointing information about ingredients of the scents, I noticed per animal websites they contained known toxic oils, for example pine. And, some of the ingredients might not be listed. Hopefully in the future you will develop a scent or two that have ingredients I can trust. Scents that say all ingredients are ASPCA approved. Scents where I do not have to do an investigative dive to find information on, and definitely state their scent profile contains scents safe for households that have cats and dogs. Until that time, I will have to live without Pura.
After the first day of trying the dispenser, we found our animals, dogs and cat, had bad reactions. So we lowered the scents to lower levels on intensity and less time during the day, but they still caused issues with our animals. The Citrus caused sneezing. The Lavender scent made them lethargic and acting very strange. We became concerned. I believed the scents would be safe for our animals. Instead, I had to turn off the Pura.
I love my animals, so I have to stop using Pura. I have to return my Pura & scents. I found out after much investigative research disappointing information about ingredients of the scents, I noticed per animal websites they contained known toxic oils, for example pine. And, some of the ingredients might not be listed. Hopefully in the future you will develop a scent or two that have ingredients I can trust. Scents that say all ingredients are ASPCA approved. Scents where I do not have to do an investigative dive to find information on, and definitely state their scent profile contains scents safe for households that have cats and dogs. Until that time, I will have to live without Pura.
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Poor set up process
Unable to set up due to the fragrances not registering. Tried resuming the set up and closing out the app and going through the process again to no avail. Emailed customer support, but their hours are daytime hours, when most people are at work, so we’ll see how they expect to troubleshoot. Also, the form to submit feedback about your experience going through the automated support feature is silly. You rate your experience, can provide extra detail in a free form text box, and press submit. You’d think your done, but no, it asks you to either refresh or close out the form. Refreshing wipes your responses and the close feature doesn’t work, so you have no option but to refresh. Even if it worked as expected, it seems kind of redundant to have to close things out after hitting submit. My review my change after a resolution is achieved, but given the poor experience off the bat, especially for the cost, I can’t say this product is worth it.
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Response from developer
Hello, thank you for reaching out and letting us know about your experience when trying to set up your diffuser and also sharing your experience with our automated support feature. Could you please reach out directly to our support team at support@trypura.com so we can learn more about what's going on and troubleshoot with you? Thank you!
Too many glitches
I was so excited to use this smart diffuser, but the app has had consistent glitches. It kept glitching as I was trying to set up a schedule, and kept taking me back to the fragrance bay instead of the options to create a schedule. After disconnecting my phone from Wi-Fi, and using my cellular data, it allowed me to go through the options. Also, I was disappointed when I could only create one schedule per fragrance. However, but I discovered if I connected my diffuser to my Alexa, I could create more schedules with my Alexa routines.
The second major issue is that it won’t recognize my fragrance in the first bay, even after it recognized it initially. Once it stopped recognizing it, I scanned the smart vinyl manually. The app recognized the scent, but when I insert the scent into the first base lot, the diffuser will not recognize it, even though I am 100% certain it is inserted correctly and fully. Frustrating! Too many issues for trying this product for the very first time!
The second major issue is that it won’t recognize my fragrance in the first bay, even after it recognized it initially. Once it stopped recognizing it, I scanned the smart vinyl manually. The app recognized the scent, but when I insert the scent into the first base lot, the diffuser will not recognize it, even though I am 100% certain it is inserted correctly and fully. Frustrating! Too many issues for trying this product for the very first time!
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Only smell right by diffuser
After using the diffuser for less than 2 weeks I’m confused about all the glowing reviews I read that convinced me to buy one. First I smell the fragrance only when standing within about 5-10 feet from where it is plugged.
Both scents are supposed to be strong. I tried increasing the intensity from 4 to 6 and finally to 8. The only noticeable effect is that now almost all of each of the very expensive vials of scents is gone.
The one star is for good customer service. Because I was interested in trying a few other scents, before I realized this product doesn’t really work, I ordered two other vials of scent. Upon receipt I discovered one was obviously leaking.
I emailed support and pretty quickly received a response with instructions to receive a replacement.
I looked at and performed all of the troubleshooting steps. The diffuser seems to be heating, it is not near any vents, drafts or doors and both scents are described as “strong.” So, my only conclusion is I could have just kept using the store bought, much cheaper plug ins because for so much less money and hassle they at least worked.
I was drawn to trying Pura because I wanted nice scents from a simple device that would scent a large area. This one is described as scenting up to 400 sq feet. I’m getting maybe 20.
I need to search to see if I can just return this very disappointing item that is clearly not working as advertised.
Both scents are supposed to be strong. I tried increasing the intensity from 4 to 6 and finally to 8. The only noticeable effect is that now almost all of each of the very expensive vials of scents is gone.
The one star is for good customer service. Because I was interested in trying a few other scents, before I realized this product doesn’t really work, I ordered two other vials of scent. Upon receipt I discovered one was obviously leaking.
I emailed support and pretty quickly received a response with instructions to receive a replacement.
I looked at and performed all of the troubleshooting steps. The diffuser seems to be heating, it is not near any vents, drafts or doors and both scents are described as “strong.” So, my only conclusion is I could have just kept using the store bought, much cheaper plug ins because for so much less money and hassle they at least worked.
I was drawn to trying Pura because I wanted nice scents from a simple device that would scent a large area. This one is described as scenting up to 400 sq feet. I’m getting maybe 20.
I need to search to see if I can just return this very disappointing item that is clearly not working as advertised.
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Response from developer
Hey there, thank you for taking the time to leave this review. Our Customer Care team is amazing and would love to help you get to a resolution on this. This definitely isn't the experience we want for our customers! Please reach out at support@pura.com and they'll gladly get you all squared away. Thanks again!
I’m Obsessed with Pura
W love everything about the devices-the various features and the technology is great. The variety of scents is excellent too and I look forward to getting my subscriptions every two months. Oh, and I love that you can customize how often you receive your scents. I also have the Pura for my car and I love it too. I keep it on the low setting because the other two are too strong.
I get so many compliments on how good my house smells. Even my four year old nephew told me my house smelled good. That’s impressive! I did have a local candle company create a custom candle that matches my favorite Pura scent, Bamboo, and when I burn the candle and and the Pura at the same time, it makes my entire house smell amazing!
I get so many compliments on how good my house smells. Even my four year old nephew told me my house smelled good. That’s impressive! I did have a local candle company create a custom candle that matches my favorite Pura scent, Bamboo, and when I burn the candle and and the Pura at the same time, it makes my entire house smell amazing!
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Response from developer
SO happy you're enjoying your experience. Thanks for taking the time to leave a review!
App update STINKS!!!! Customer service stinks!
The newest update LIMITS ability to customize fragrance schedules. Boooooo on Pura for going backward! The minimum amount of time is now 1 hour. I’m not able to schedule any fragrances for less than 60 minutes with the app update. Is this Pura’s attempt to control their market—forcing customers to use more fragrance and thereby require more fragrance purchases? I sure hope not, Pura. Further…I have tried multiple avenues for contacting the company to get direct customer service. It’s a roundabout merry-go-round that never stops at a direct option to contact a person. No phone number. No email. Chat categories and that’s it. When a category doesn’t match my need I’m left starting over. There is no other option. Why do we call is a “chat” service when there is not chatting involved? It’s more of a flow chart style bot. Not customer service. Pura! Im disappointed! And due to your own lack of customer service options, I’m forced to post this review.
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Love the device, don’t love the app
Absolutely love the Pura diffuser no complaints there! And for the most part the app is good when it comes to changing scents and setting scent strength. The scheduling aspect is not super intuitive and I started to make a schedule but gave up. I also wish so much that there was a spot that cataloged all of the scents you’ve tried and you were able to make notes/review for yourself so I could easily remember what I thought about the scent when looking back on them. I also tried to heart some scents on the shop tab but wasn’t able to so I couldn’t even create a list that way to remember which scents I liked. I like to try a bunch of different scents so this is honestly my biggest gripe, seems like a big oversight to me.
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Smells Great but this App Needs Work
I got a Pura as a gift and I want to love it but the app is just awful. The product itself is not. High end smells, easy to install and your home smells great…but the app. I had set up 5 diffusers and when I went to change the scents the app had blown them all off. I managed to reset two and then when attempting the 3rd, the app won’t even load the first two I just redid. The timer feature will not easily let you set up two cartridges and when switching a vial out it defaults to “always on” despite the fact you’d already put a timer on it. This app needs serious work, not user friendly, and as expensive as these are the user experience should be far better.
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Year later, still no timer
An update around this time last year brought a timer functionality that worked perfectly for me. A month later, it was removed in another update, with the developer citing bugs. Was told multiple times that it wouldn’t be long, would be back again in the next update, etc. And yet, here we are, a year later, and no timer still. It’s frustrating, it’s nonsensical, and I just do not understand why the devs cannot provide a solid date on when it will be reimplemented. Even on the Pura website, it’s mentioned in documentation as though the timer is still usable! I don’t get it. Can you please for the love of god provide an honest answer as to why it’s taken this long? Just been twiddling your thumbs over the last 365 days or what? This is so insanely ridiculous, and I’d love to actually, you know, use my Pura.
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App is Ruining Product!
The Pura diffuser in concept is great. The marketing is solid, the collaboration with “scent” companies is phenomenal, the packaging and device are appealing. Yet the app, the only way to operate the device, is sorely lacking, and that’s a generous comment. I’m disheartened that there is no manual (non WiFi) feature.
The device constantly goes “offline” when I try to make any adjustment— I’m always a few feet (or less) from the device; the schedule feature is rudimentary and clunky (I couldn’t set it for both scents; I couldn’t remove it without resetting the device); and the time feature is not accurate (I unplugged the device, yet the timer continued).
Although I was eager to try other scents in the collection, I’m hesitant to sink more money into this product. It shouldn’t be this complicated or frustrating to fragrance your surroundings.
The device constantly goes “offline” when I try to make any adjustment— I’m always a few feet (or less) from the device; the schedule feature is rudimentary and clunky (I couldn’t set it for both scents; I couldn’t remove it without resetting the device); and the time feature is not accurate (I unplugged the device, yet the timer continued).
Although I was eager to try other scents in the collection, I’m hesitant to sink more money into this product. It shouldn’t be this complicated or frustrating to fragrance your surroundings.
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