Mastercard Airport Experiences User Reviews

Mastercard Airport Experiences

Lounge Key Limited

Lifestyle

Travel

Reviews Summary

Positive highlights

🌟

This app hasGreat app with complete information and easy to use

🍾

This app hasExcellent service for travelers

🌟

This app hasPractical and useful app

Negative highlights

⚠️

This app hasFrequent issues with account creation and login

⚠️

This app hasCard numbers not recognized during registration

⚠️

This app hasCharges users without successful account creation

⚠️

This app hasInconsistent and unreliable lounge access

⚠️

This app hasOutdated information about available lounges

⚠️

This app hasPoor customer support and unresolved issues

⚠️

This app hasConfusing and unclear app functionality

⚠️

This app hasApp keeps crashing or requiring updates

Top reviews

Leave a Review Mastercard Airport Experiences

Inútil
El servicio de esta app es completamente inútil
Natalia Galvis Arias
22 days ago
Doesn’t recognize card number when registering
This app seems like a scam. Lots of people entering their card numbers and being charged $1 each time and you still haven’t fixed the issue. This needs to be reported the Apple Store. Report if it happens to you. This is sensitive information and it’s charging people multiple times without being able to register.
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Photojoy
2 months ago
Developer Response
We apologize for any inconvenience you've experienced. Please reach out to our support team via https://airport.mastercard.com/en/contact-us so we can investigate and resolve this issue promptly. Your security and satisfaction are our top priorities. Regards, Zak
Lounge Key
Excellent Benefits
Timothy360
3 months ago
Developer Response
Thank you for the kind words, Timothy360! We're glad you're enjoying the benefits of our app. Regards, Allen
Failed to load data
Impossible de bloquer une visite.
NiMoon76
3 months ago
Developer Response
Nous sommes désolés d'apprendre que vous avez rencontré des problèmes. Veuillez essayer de désinstaller et réinstaller l'application pour résoudre ce problème technique. Merci pour votre retour!
Bug in account creation
I tried 3 times to create my account, and I wasn't seeing anything after adding my card details and address. You charged me 3 times $1, but the worst of all is the time I spent trying to make that thing to work. After doing through the website, the 4 time, it worked.
jejdoakwiwahdskkq
3 months ago
Developer Response
We're sorry to hear about the trouble you experienced, and we apologize for any inconvenience caused. Please reach out to our support team if you have any issues via https://airport.mastercard.com/en/contact-us. Regards, Zak
Not making the account
I have a Mastercard, but it doesn’t recognize the number. Won’t let me make the account.
jcmason1
3 months ago
Developer Response
We're sorry to hear you're having trouble creating an account. Please make sure you're entering your Mastercard number correctly, and feel free to reach out to our support team for assistance.
Can’t get the app to work!
Does not accept my credit card, and does not tell me what’s wrong!
Ajay Gautam
4 months ago
Developer Response
We are sorry to hear about your trouble with the credit card. Please contact our customer support team for help resolving this issue as soon as possible. Regards, Shan
Account
Cannot create an account
Gfecchio
4 months ago
Developer Response
We're sorry to hear that you're having trouble creating an account. Please reach out to our customer support team for assistance so we can help you get set up! Regards, Shan
Password
I forgot my password and in fact it’s impossible change it.
IKA_23
4 months ago
Developer Response
We're sorry to hear about the trouble with your password. Please reach out to our support team for assistance in resetting it. Thank you for your feedback!
Never works never signs in
I have tried multiple times . It does not recognise the master card . I was standing at dubai airport lounge and it did not work . After a month it is still not working
shahzadkhan1978
4 months ago
Developer Response
We apologize for the inconvenience you experienced while trying to sign in and use your Mastercard. Please reach out to our customer support team for assistance in resolving this issue promptly. Regards, Shan