Leave a Review Mastercard Airport Experiences
Fix the App
I cannot register for an account due to an error saying “ The SourceCode field is required”.Jonathan777
Disappointing
In Singapore on the 21st March.
I checked the options available on the MasterCard airport experience, crystal jade restaurant was listed. I decided to try their offer. After discussing with 3 staff members and on the phone with the restaurant manager, they refused to honour the offer saying they are not aware of such deals. I had them put this in writing, letter which I sent to the MasterCard team in Singapore. I wasted half an hour there.
Checked the app again and the lounge next to crystal jade, name starting with a D, queued there, the queue was very long, when I finally reached the counter, the receptionist advised that they are not accepting lounge key anymore as the lounge is full.
Checked the app again and headed to the other side of the airport where I finally got into the lounge. By the time I put my luggage down I saw that my flight was on last call so I had to leave straight away, not even had time to eat anything.
Thus I would like my visit to the lounge to be credited back to me, as due to your bad servicing at 2 lounge experience and the significant time spent discussing with your suppliers, I didn’t enjoy any MasterCard experience.
Looking forward to the immediate credit of this 1 visit to the Singapore lounge.
Thanks JennyShow lessjen(£&&
Developer Response
Hi Jen, I'm sorry to hear about your experience. As this is a dedicated technical support platform we ask that you contact Customer Service Team on +44 (0) 208 633 7596 or email loungekey.support@airport.mastercard.com for further assistance. MyaRegistration doesn’t work
Constantly showing “The SourceCode field is required.” When trying to register on any deviceSerCeMan
Developer Response
Hi we're sorry to hear this. We'd like to arrange for a Consultant to call you please send us your contact number via email to loungekey.support@airport.mastercard.com or call us on +852 3018 3319 further assistance. MyaAvianca from 6pm only
Avianca lounge only allows you to enter from 6pmmau38485855
Lounge Key
First time I have used the Lounge Key and I was disappointed. I used the Lounge in Montreal and it was like a busy cafeteria with undrinkable wine.Old Crow 1
Developer Response
Hi, that's disappointing to hear. Please send us your contact details to loungekey.support@airport.mastercard.com or call our Membership Support team on +1 214 617 9011 for further assistance. Thanks, LeahMuy buen programa para mi app
Espero contar con la excelencia de Máster cuando use el servicioRochuviajera
Last update screwed everything up.
Today update (Jan 21) made the app almost unusable, most of the lounges don’t appear listed in the app, nearest airport feature doesn’t work.KLIR
Developer Response
Hi, thanks for your constructive feedback and your suggestions. Please try to reinstall the app. We're working on adding more lounge partners & any new additions will be added to our online listings as soon as they become available. Thanks, ZoeRecent visits
Visits to CUR Hato airport lounge and BOG Eldorado lounge did not meet expectations. Low choice of food and beverages and too crowded lounges made the experiences below average.NikitaKorsow
Rudy Meyer
Muito bom e praticoRudy Meyer
Decepción
La sala única sala disponible está afuera. Y la de adentro dicen que solo se habilita después de ñas 6 pm. Es decir que el servicio no existebvv1971
