Mastercard Airport Experiences User Reviews

Mastercard Airport Experiences

Lounge Key Limited

Lifestyle

Travel

Reviews Summary

Positive highlights

🌟

This app hasGreat app with complete information and easy to use

🍾

This app hasExcellent service for travelers

🌟

This app hasPractical and useful app

Negative highlights

⚠️

This app hasFrequent issues with account creation and login

⚠️

This app hasCard numbers not recognized during registration

⚠️

This app hasCharges users without successful account creation

⚠️

This app hasInconsistent and unreliable lounge access

⚠️

This app hasOutdated information about available lounges

⚠️

This app hasPoor customer support and unresolved issues

⚠️

This app hasConfusing and unclear app functionality

⚠️

This app hasApp keeps crashing or requiring updates

Top reviews

Leave a Review Mastercard Airport Experiences

No funciona actualización
Se indica que se debe actualizar pero no se puede hacer. Es una lástima funcionaba muy bien
Fabiomf25
5 years ago
App keep saying it’s out of date
Newest version yet app keep saying update required and doesn’t allow for actual use
ApolloM5
5 years ago
Lounge does not exist
Can’t locate the lounge.
gine05
5 years ago
KP
Lounge receptionist not at all helpful on my first visit. This occurred at Miami International Airport.
Cacique5573
5 years ago
Sra
En el aeropuerto de la Ciudad de México T2 en la sala de Aeroméxico me negaron la entrada , dijeron mi código no existía en el sistema .
mpilicz
5 years ago
Accès très limité à Trudeau
Je suis vraiment déçu de ne plus avoir accès au Maple leaf lounge de Montréal
tremblay-Croft
5 years ago
Not Great At Best
All other airport lounge aps have more than a stock standard picture. Unlike this app hey include a ton of valuable information - this app lazily only a thumbnail picture.
So if you're travelling on business or family holiday and you wish to know details like business facilities or accommodate children etc particularly where multiple lounges are on offer - good luck - this app expects you to figure it out by a thumbnail picture.
Show less
SwissT123456789
5 years ago
Developer Response
Thanks for your comments on your app experience. We are working behind the scenes to make improvements so that the app is easier to use. Stay tuned for updates! Leah
No lounges I’ve found so far.
Been to seven major airports and only Miami hasany lounge access. Nashville, Washington DC, Denver, nothing. Just a few useless coupons for juice and massages. Utterly useless. The three times I tried to use it in Miami they said they were full. Major disappointment.
joecooool
5 years ago
Developer Response
Hi Joe, I'm sorry to hear about your experience. As this is a dedicated technical support platform we ask that you contact Customer Service Team on +44 (0) 208 633 7596 or email loungekey.support@airport.mastercard.com for further assistance. Zoe
Unable to access
Have a world elite MasterCard yet this app will not let me log in. It says it is not valid. I don’t know why
1856794
5 years ago
Developer Response
Hi, we’re sorry to hear you’re having trouble. Please call us on +1 214 617 9011 or send an email to loungekey.support@airport.mastercard.com so we can look into why this might be happening. Thanks, Zoe
Doesn’t work
Can’t register at all. Error says a source code is required but there isn’t even a field to put a source code.
ocbrody
5 years ago