Mastercard Airport Experiences User Reviews

Mastercard Airport Experiences

Lounge Key Limited

Lifestyle

Travel

Reviews Summary

Positive highlights

🌟

This app hasGreat app with complete information and easy to use

🍾

This app hasExcellent service for travelers

🌟

This app hasPractical and useful app

Negative highlights

⚠️

This app hasFrequent issues with account creation and login

⚠️

This app hasCard numbers not recognized during registration

⚠️

This app hasCharges users without successful account creation

⚠️

This app hasInconsistent and unreliable lounge access

⚠️

This app hasOutdated information about available lounges

⚠️

This app hasPoor customer support and unresolved issues

⚠️

This app hasConfusing and unclear app functionality

⚠️

This app hasApp keeps crashing or requiring updates

Top reviews

Leave a Review Mastercard Airport Experiences

Truly a garbage app
Lounge keys never work. Prime destination lounges are never available to Mastercard customers. You get bumped from lounges in favor of people who pay out of pocket.
huntercollinscomedy
5 months ago
Developer Response
We're sorry to hear about your experience. Please know that we value your feedback and will work to improve the lounge key availability for all customers. Thank you for bringing this to our attention. Regards, Shan
Card not working
Tried to use my Platinum Master Card at a key lounge today, and my card wasn’t working. Have also tried to create an account, through the app, and it won’t accept my card.
My card is not attached to an American Express, which I was told might be why my card isn’t being accepted.
KerryFagan
5 months ago
Developer Response
We apologize for the inconvenience you experienced. Please reach out to our customer support team for further assistance with setting up your account and resolving any issues. Thank you for bringing this to our attention. Regards, Zak
Unable to Register
I live in US and had to Travel to India, I have tried to download and register from India by adding my US Master Cards and this app isn’t recognizing my card numbers tried with my 3 credit cards, none went through
Akula Suman
5 months ago
Developer Response
We apologize for the inconvenience you experienced with registering from India. If you continue to have trouble with your US Master Cards, please reach out to our customer support for assistance. Regards, Zak
Frustrating
Incredibly frustrating. Haven’t been able to use the pass AT ALL
Rob in Calgary
6 months ago
Developer Response
We're sorry to hear that you've been having trouble with the pass in Calgary, Rob. Please reach out to our customer support team for assistance resolving this issue. Regards, Allen.
Old Mastercard
Website is not allowing me to update my new Mastercard or change email contact info.
Cannot book lounge at LHR.
bvmcl
6 months ago
Developer Response
We're sorry to hear about your experience. Please contact our customer support team for assistance with updating your Mastercard and email contact information. We'll also look into the lounge booking issue at LHR.
Mr
It always says something wrong! I am unable to access loungekey
Ajashin
7 months ago
Accessing airports lounges using my HSBC premier master card
It is simply too expensive and each time I use it it costs me £25 (was £20)! I now use my Turkish bank master card and access airport lounges free of charge.
Sammur5
7 months ago
Developer Response
We appreciate your feedback! We're sorry to hear about your experience with the fees. We will definitely take your concerns into consideration as we continue to improve the service. Thank you for sharing your solution with us!
Can not access
I requested an email to reset my password multiple times, never did receive an email. Attempting to recreate an account and keep receiving an error message.
So far, would have been better if I could actually talk to someone!
Iguertin
8 months ago
Developer Response
We're sorry to hear about the trouble with resetting your password. Please check your spam or junk folder for the email and if you're still experiencing issues, feel free to reach out to our support team for further assistance. -Ali
Don’t download this app in your whole entire life
I give this a zero star, but I had to give it a one star I wish zero star existed though this app is the worst and it’s trash because if you don’t have an account like me, I sign in and I put in my card information and I put in the right Captcha and it’s saying that I’m in the wrong one and my card is not a valid number. Which doesn’t even make sense because it has to be valid. This is the worst I uninstalled and I’m never getting on this at my whole entire. This app is just a waste of time and piece of trash. Hate this so much. it got me crying over my room because I can’t make my own MasterCard account. That’s all I wanted to say. The creator of MasterCard. Delete the Captcha And delete that card number info, and where you can literary put in your email, put in your phone number put in the name of the owners card. And put in the number. And please fix this problem just hurting my head. Also make the number include spaces.
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sonic1014
8 months ago
Developer Response
We're sorry to hear about your negative experience. We appreciate your feedback and will pass it along to our team for further improvement. Thank you for bringing this to our attention.
Disappointing
I could not login, the app has a bad creat account function. Very disappointing…
DTM3873
10 months ago
Developer Response
We're sorry to hear about your experience with the login process. We value your feedback and would like to assist you in resolving the issue. Please reach out to our support team at +1 214 617 9011 so that we can further investigate and help you get started with our app successfully. Thank you for bringing this to our attention. Shan