Leave a Review Mastercard Airport Experiences
Terrible app
Cannot login with this app, have to use the websiteUnhappy itrade user
Developer Response
We're really sorry to hear that you're having trouble with our app. We understand how frustrating that can be. If you could provide us with more information about the issues you're experiencing, we would be happy to look into it and try to find a solution. We appreciate your feedback and hope to make improvements to the app in the future.Add to apple wallet
Hey, could be great if there is an option to add the longe card to apple wallet.Franco_sv
Developer Response
Hello Franco, can you please contact your cellphone service provider they will be able to help. LukeBlack Costco CIBC MasterCard Denied
The Mastercard LoungeKey website requires you to have a black flag MasterCard and doesn’t specify what bank or even if Costco MasterCard flag is or isn’t allowed to use this Lounge benefit. This app keeps denying my credit card saying it’s invalid. Then you call LoungeKey and then your own MasterCard in Canada to find out CIBC Costco Mastercard is NOT entitled to even pay to access this so called MasterCard LoungeKey room at the airport in São Paulo Brazil. This is absurd! I am not allowed in this lounge because even though I pay a year fee to have this MasterCard which is black (you “gain” many more benefits) they won’t even sell me access to the lounge. Now I’m stuck in the common area for 10hrs until I’m allowed to do international check-in to Canada. So I can’t even nap for a minute because I have to watch out for my belongings. That’s really sad to see this happening. Please do better in making it very clear what MasterCard Bank flags are indeed allowed to pay for access to this lounge. Please don’t make people feel stupid after downloading this app and making many attempts to validate your black flag MasterCard and then making international calls to finally figure out what’s going on. Black flag CIBC Costco MasterCard is NOT welcome in this app and in the lounge. “MasterCard, Thank you for Nothing!”.Show lessFAVERFIGUE
Developer Response
Hi, we're are sorry that you're having trouble with enrolling for LoungeKey. As this is a dedicated technical support platform, we ask that you contact our Membership Support Team on +44 20 8680 1338 or email info@loungekey.com. They are available 24 hours a day. They will be able to assist with any queries regarding enrollment. Regards, Pearl.Meh
You gotta sign in every single day, the App continuously sign out the user.
There is not Apple Wallet link anymore.
Comparing to similar Apps at this level is under (really under) the average.
Is is too difficult to benchmark?M.Calderón
Developer Response
Hi, we're sorry that you continuously have to sign in to our app. I'll pass on your comments to our team for improvement. Regards, PearlCan’t get into the lounge
Every time I try to enter the lounge, the app tells me that it fails to load the data so I can’t get the QR code to get in. Not a happy traveler.Leemosh
Developer Response
Hi there, please get in touch with the team at +44 (0) 208 633 7596 or loungekey.support@airport.mastercard.com to check if the QR code is available on your account. In the meantime, you're welcome to present your registered payment card for access to the lounges. Regards, ChloePas heureuse
Je ne comprends pas qu’avec notre numéro de carte nous devions avoir un code avec un autre sur code et ça ne finit plus et une fois sur deux je suis pas capable d’entrercite mal foutu
Developer Response
Hi there. As this platform is dedicated to app-related issues, please contact the team at +1 437 317 0492 or loungekey.support@airport.mastercard.com for help. Regards, ChloeUnable to register my 28Degrees MasterCard
Unable to register my Australian 28Degrees MasterCard at all. This “airport lounge” experience is heavily advertised by 28Degrees and yet they can’t even do a simple thing like synchronise up with LoungeKey. Oh well. Have to use my AMEX to access the lounges then.I want refund please
Developer Response
Sorry you're having trouble with registration. Please share more details at info@loungekey.com. Thanks, BlaineWhat a waste!
I am told that my world elite Mastercard is eligible for lounge access.
I can’t even register my card online either on the app or via my computer!
What a waste of time you all are!EDavid!
Developer Response
Hi David, we are sorry that you are having trouble registering for your membership. As this is a dedicated technical support platform, we ask that you contact our Membership Support Team on +44 20 8680 1338 or email info@prioritypass.com. They are available 24 hours a day and will be able to assist with any queries regarding enrollment. Regards, Pearl.Salwa
I have a Platinium master card issued from the national bank of Egypt
I try to log in to the application and it doesn’t accept my card!!!!!SALWAHY
Developer Response
Hi there, please log on to airport. mastercard.com to register your card if you're eligible. Regards, ChloeNo
No me permite registrarme muy mala aplicaciónLuju123
