Mastercard Airport Experiences User Reviews

Mastercard Airport Experiences

Lounge Key Limited

Lifestyle

Travel

Reviews Summary

Positive highlights

🌟

This app hasGreat app with complete information and easy to use

🍾

This app hasExcellent service for travelers

🌟

This app hasPractical and useful app

Negative highlights

⚠️

This app hasFrequent issues with account creation and login

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This app hasCard numbers not recognized during registration

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This app hasCharges users without successful account creation

⚠️

This app hasInconsistent and unreliable lounge access

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This app hasOutdated information about available lounges

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This app hasPoor customer support and unresolved issues

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This app hasConfusing and unclear app functionality

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This app hasApp keeps crashing or requiring updates

Top reviews

Leave a Review Mastercard Airport Experiences

Sydney International Airport - The House
Extremely ordinary lounge with very limited menu. Not worth $32 US and staff not clear for what an additional AUD $20 is to be charged. So many excellent lounges at Sydney Airport. Not sure why Mastercard would promote such ordinary lounge.

Better off and value for money to use regular restaurants within the airport.

Staff extremely polite though and accommodating.
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Bihari2022
2 years ago
Developer Response
Hi Bihari2022, as this is a dedicated app support platform, please do raise any lounge access related issues to our Membership Support team. Our agents are available 24 hours a day, 7 days a week. For regional contact information, you can simply click on the link: https://airport.mastercard.com/en/contact-us
Joke
This is rubbish, doesn’t work. Data harvesting I expect, be warned
PhotoTraveller
2 years ago
Developer Response
Hi there, thanks for the review. We are sorry to hear that you feel this way. Please send an email to loungekey.support@airport.mastercard.com or call +44 (0) 208 633 7596 so we can help you with any concerns. Regards, Amelia
Unable to create account
I am unable to create an account using my MasterCard, I have World and Platinum, Platinum select. Nothing works.
Traccyev
2 years ago
Developer Response
Hi Tracy, we understand how frustrating this can be and apologise for the inconvenience this has caused. Regrettably, we have an issue with Mastercard's not being accepted by our system at this time. It is a result of the recent implementation of Mastercard's new payment regulations, which provide increased security for card payments. Our team is actively working on a fix to this issue and in the meantime, we've passed your comments along. Regards, Blaine
Places and people
Very bad services in most airport
neurandi gama
2 years ago
Can’t login via App, same I’d/password works on web
Can’t login via App, same I’d/password works on web. Site should give better error message
Feedback100
2 years ago
Developer Response
Hello, thanks for the review. We are sorry for the inconvenience caused. Please send an email to loungekey.support@airport.mastercard.com or call +1 214 617 9011 so we can better assist you. Regards, Amelia
Nao consigo me cadastrar
Estou tentando me cadastrar, coloco meu cartão e diz que ele não é válido. Outra hora coloco o código corretamente e diz que eu digitei errado. Não tem nada de errado nem com meu cartão e nem com o código que digito.
bethova
2 years ago
Not working!
App doesn’t work
Lmspanoghe
2 years ago
Not possible to activate!
Received my Santander world elite with loungekey and to use the loungekey you need to activate the loungekey account.
Every time when I try to activate the card there is en error PLEASE ENTER A VALID PAYMENT CARD NUMBER ASSOCIATED WITH LOUNGEKEY. Called them and they said there is a problem with Mastercard and nothing they can do! So the card is useless!!! Loungekey please do something!!!
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TomAmbros
2 years ago
Not worth using, minimal or no real value
Every time I go to use it, there’s nothing worth using or you don’t get any value out of it. The concierge has no idea or knowledge if you ever call them and I haven’t gotten any benefit to date. Likely the most useless time wasting program I have ever been offered as an incentive to have the best MasterCard from my bank.
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Megsy1975
3 years ago
Developer Response
Hi Megs, we're sorry to hear of your experience. As this is a dedicated app support platform please do send your entitlement queries or lounge feedback to our team by emailing them to info@loungekey.com and one of our team will give you call. Blaine
Dubai Airport 21-04-22
Hi,

I tried using Loungekey several time at Dubai Airport on 21-04-22 at “Marhaba Lounge” Terminal 1 Concourse B and it didn’t work it was very embarrassing at “Marhaba lounge” Reception and I tried loungekey again at “Ahlan Lounge”through this app and again QR code didn’t work and the they asked my commonwealth Master World debit card and scanned it on their machine it worked but later I noticed I was been charged for my lounge stay instead of complementary. Looking forward to hearing from your team.
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SMHNAQVI
3 years ago
Developer Response
Hi, we're sorry to hear this. As this is a dedicated app support platform please do send your feedback to our team by emailing them to info@loungekey.com and one of our team will give you call. Blaine