Malaysia Airlines User Reviews

MALAYSIA AIRLINES BERHAD

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Easily the worst travel app I have ever used!

All I want to do is check in and download my boarding pass.
I can’t find how to check in. Every time I search a menu option the app takes AGES to load the page, only to find it is the wrong page.
On the previous leg of this trip (ADL-LHR) I couldn’t download the boarding pass to the Apple wallet. Now I am trying to book in to the return leg of the trip and the app keeps sending me to the completed ADL-LHR information.
The app is so bad it makes me consider whether I want to fly Malaysian again, as it is adding a lot of stress to my holiday!
(I am a frequent traveller and have had no issues with the Qantas, Virgin, Singapore, British Airways and even Ryanair apps).

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Fupputz

4 months ago

Response from developer

Dear Fupputz, Thank you for your feedback & apologies for any inconvenience. Should you still encounter any error or difficulty upon navigating the app, please email us the print screen where the error occurred, device model & operating system to mobile.support@malaysiaairlines.com for further investigation. (Please note that the email is a no-reply inbox meant to collecting details for internal investigation). We hope to have another chance to provide you with a better experience.

2FA Does Not Work

For a major global airline, the app is shockingly bad. The 2FA continues to ‘process’ and randomly crashes in middle of booking or trip retrieval. Please fix this.

1LongTimeUser_App

6 months ago

Response from developer

Dear 1LongTimeUser_App, Thank you for your feedback and apologies for the inconvenience caused. Could you please share your device model, operating system, and the screen where the error occurred? Alternatively, you may email us the details at mobile.support@malaysiaairlines.com for further investigation. We hope to have another chance to provide you with a better experience.

Glitchy and cumbersome

Having flown on various airlines and being a regular user of online booking apps, I must say that this is one of the worst airline apps I’ve come across. Trying to book flights and constantly giving errors or its not allowing me to edit passenger details while making the booking and constantly reverting to the details of the user logged in. What if I want to book flights for my family members or parents??
Please clean up your act! Shocking!! Just look a little further south to see what a good customer flight booking experience should look like.

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rvw13

6 months ago

Response from developer

Dear rvw13, Thank you for taking the time to provide feedback on our app. We sincerely apologize for all the inconvenience and frustration that you experienced while using our app. Your feedback is crucial to us; we appreciate if you could email to us at mobile.support@malaysiaairlines.com and share more details on the experience that you encountered for us to investigate further. We hope for another opportunity to regain your trust and provide you with a better experience. Thank you for your support and for choosing our app.

Please enter a valid email address

This all used to work extremely well. Unfortunately of late I have not been able to log in I get the message please enter a valid email address even though the address is correct and one I have used for many years. Bit disappointed really. The app also doesn’t seem to ask for calendar access. Like many other apps on ios17.

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Stanian

9 months ago

Response from developer

Dear Stanian, Thank you for taking the time to provide a feedback on our app. We sincerely apologize for all the inconvenience and frustration that you experienced while using our app. Your feedback is crucial to us; we appreciate if you could email to us at mobile.support@malaysiaairlines.com and share more details on the experience that you encountered for us to investigate further. We hope for another opportunity to regain your trust and provide you with a better experience. Thank you for your support and for choosing our app.

Unorganised

Dont travel on Malaysia Airlines they are very unorganised and untrained staff. They charge me $422 by mistake and the counter supervisor said i will get refund. When i applied for refund they said i will not get refund. They are fraud. Still fighting to get my refund. And on next flight whole flight didn’t received their cabin luggage because Airline still catching up 5days earlier travellers luggage with our flight Very unorganised Scammed/fraud. Dirty flight

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Preetsingh29000

10 months ago

Suggestion: Enrich Membership Card to Apple Wallet

Suggestion to enhance the user experience by allowing Enrich members to add their membership card to their Apple Wallet for easy access, instead of just displaying it within the app. It's important to consider that not all travellers may have internet access while travelling, which could cause inconvenience. Therefore, allowing users to add their Enrich membership to Apple Wallet, just like their boarding pass, would be a helpful and practical feature to have.

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Frankie Tseu

10 months ago

Very slow and terrible design

I have rarely seen an app that looked so good yet was so poorly designed and so slow to load.

Eric776

a year ago

Too expensive

Why is it is cause twice as small money on your website buying direct from air Malaysia, then going to the travel agent which is much more

Saka zulu

a year ago

Poorly designed and infuriating

Incredibly complex, with hilarious mandatory identification which actually costs you money if you’re in Malaysia without a local phone (this is an airline, remember). Just wasted 20 minutes and £3 setting this app up, and I still can’t even select my seat due to a glitch. Just suffer through their website and get on with your life…

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Andrewx19

a year ago

Not user friendly and slow

As a software developer and a user, I must say this app is not user-friendly and is often stuck on the loading screen.

Here are a few of the problems I found:-

1) the app is not native - UI overflows
2) stuck on the loading screen for ages - unhandled unhappy paths
3) no error message on the form - keep returning to the same form

4) no option to check in directly without having to type the booking number.

Also, what happened to multiple payment options?

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rockfox5