Making online shopping painful
Any company actively slowing down and making the process harder just so they can scrape your data and sell you trash direct from China needs to be taken to task.
Will never be using ShopPay again if I can avoid it.
Response from developer
Hi, there! Thank you for sharing your feedback about your experience with Shop. We understand your concerns regarding privacy and the app's requirements. To clarify, while the Shop app is an optional service provided by businesses for tracking orders, we only request tracking numbers for delivery tracking purposes and do not store any clipboard or email data. If you prefer, you can always use the tracking code provided by the store to track your order directly on the carrier's website. We appreciate your input and would love to understand the specific issues you're facing. If you're open to it, please reach out to us here: https://shopify.link/bmyj, and we’ll be happy to assist you further. For more detailed information about our data practices, please refer to our Privacy Policy: https://shopify.link/lLl1. -Maz, Shop Support
Average at best
Response from developer
Thanks for the review and providing your feedback. The Shop app will automatically update when it receives an update from the shipping carrier. If you have received an order but the Shop application is displaying that it is still in transit, you can navigate to the order and mark as delivered: https://shopify.link/vBg0. This will help improve the tracking within Shop to be more accurate for all users. -Ollie, Shop Support
Organic veg
With the courier charges not much difference to South Island, which is where we live , 😇🤩❤️
It’s risk to shop from Shop app
Response from developer
Hi there. Thanks for leaving your feedback. I'm sorry to hear that your experience wasn't satisfactory. While our app helps customers to coordinate deliveries and online orders, we don't play any role in the fulfillment process. The best thing you can do is connect with your bank for steps on how to proceed. - Blair, Shop Support
Great but….
I’ve just made a purchase with Shop Pay and have ended up incurring charges (through my account provider) because I payed with the wrong card, it would be so much easier if there was a label attached so customers can easily select the card they wish to use without having to go through multiple accounts to match the last 4 digits.
I didn’t even realise the card I’ve used today was saved to my shop account and have now deleted it so this doesn’t happen again even though I would rather keep it on there but just have a little more clarity over which card it is so I can make the choice to pay the fee or not
Response from developer
Hey there, thanks for the review. You can make changes to your payment information within the Shop application by navigating to the account tab and selecting Settings > Payment methods: https://shopify.link/52rr. With that being said, I can provide this feedback as a suggestion to our developers. We appreciate you taking the time to bring this to our attention. -Ollie, Shop Support
STOP DO NOT USE DELETE!!!
Response from developer
Hi, there. We're sorry to hear about your shopping experience. For context on our part, Shop is an optional service that businesses offer to their customers at no charge to either party, and we don't play any part in order fulfillment or running the business. Moving forward, we recommend reporting this suspicious activity through the app and contacting your bank for assistance. - Greta, Shop Support
Vrilliant
Well what can l say, the Easyjet small handled case 45x36x20 cm is so lovey. So many pockets and l mean so many it wild do for shampoo soap everything would fit for a weekend lm amazed at the thought that’s gone into it plus it can hook into your main suitcase if needed which is a big plus and it’s EASYJETS free size one so no extra to them which is a plus
I will had got one before even if it’s to put my handbag in as only one item with hem in board cabin , that would fit in easily plus lots of other bits and it’s allowed then, take handbag out onboard don’t have to open it up fully opens from the top
Brilliant buy
Worst customer care. Nothing
When I approached Shop customer care for refund, they said they cannot help and you have to talk to the store. Store is not ready to refund my money. The store and this app is a fraud and will rob you of your money. Following is the response, and the customer is on there own
“If you're unable to resolve this with the store, I would highly recommend reaching out to your payment provider (bank, Paypal, etc.) to inquire about your options. Your bank or payment processor would have more information on the exact next steps but they typically will have a procedure in place to investigate, and they will be in the best position to assist if you believe that you are not going to receive the goods you have paid for.”
Delivery and non delivery on 7th May 2024
Response from developer
Hi there, thanks for reviewing Shop! We're sorry to hear that you had a negative experience online shopping. For context, Shop does not actively work with any online stores. Our app's role in the delivery process is to provide tracking updates directly from the carrier, so long as the user has received the supported tracking info from the online store. We do not sell products, handle the delivery of any orders, or process any transactions. We do hope that you can get the issue resolved with the online store and we encourage you to reach out to them directly for further questions about your order or delivery times. -Don, Shop Support
Awesome Discount Sales Straight to your Phone
PS; if you, like me, are a HpLovecraft fiend, you will find a lot of great stuff on SHOP!, it’s worth it just for Lovecraftian items themselves!!!!
Later Days
SimonSkipRussell
