Leave a Review YONO SBI
SIM registration doesn’t work for international numbers
Unable to register my mobile SIM. I keep getting Technical error. Yes, I have tried multiple times over the past 6 months, so please don’t tell me to try again some time :)
I think the problem lies in your inability to send SMS response to an international number. Can you please check if you have a +1 before the US phone number? I am able to get OTP on my IPHONE US number using online banking web app but the mobile version is making a mistake in responding to my SMS for international numbers.
Please give it a try. Hopefully it will put an end to the misery of international customers.
Thanks,
Loyal CustomerShow lessHandsOffInvestor
World’s most unreliable banking application
I am a loyal SBI customer for years. As an Indian , you depend on SBI for them being the largest public bank. But SBI clearly doesn’t need you- atleast their actions reflect so.
Yono and SBI’s internet banking are one of the most unstable and unreliable banking applications that I have seen my life (having used to other Indian and international banks).
The most common victim is the OTP. It will work when it feels like. As an NRI, I have been in hot water many times when I had to make a payment urgently and the OTP wont come through.
The SBI technical team seems to take as long as they please to fix the issue. The KPI’s like fixing the issue in minutes or hours isn’t applicable here. You are looking at days or weeks to sort out issues.
All said, you need SBI and SBI doesn’t need you! That’s the essence of it!Show lessSreeSang
Developer Response
Dear Customer! We’re sorry to know about your experience. Thanks for your valuable feedback. We have taken your feedback as suggestion to improve our app. We will take this up with relevant team. Team YONO SBITorture in terms of security
Would give 0 rating for user friendliness. Who want to give multiple otps to complete a transaction? Why do you need the registered sim to be in the handset for registration?. You should have a look on other bank apps to understand how user friendly they are. Eg. Commonwealth BankJibin1988
Developer Response
Hi! We at SBI care for your secure digital experience on our YONO SBI app. SIM binding is enabled as one of the enhanced security features. The existing user also needs to do one time registration for SIM having registered mobile number. Please complete it at the earliest to enable this security feature on your device.YONO is you don’t need one
After upgrade I could not reregister which was mandatory. After 50 secs it times out with a message SB001 Technical Error, please try later. I got fed up. Raised complaints through internet banking, called their helpline and standard response to upgrade the app. Tried to explain the issues again and gave up. I met the branch manager in person and all promises to get it fixed went through the drain (I knew he could not due to the bureaucracy). Finally, I moved my money to another bank which gave me better access to my information and money. It is frustrating to see their branch has this quote on the wall but behaving exactly opposite. Hope someone listens to this feedback.
“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us”Show lessRRKBL
Developer Response
Hi! sorry to hear about the issue you are facing. This seems like an intermittent technical issue, please try again after some time. And if problem persists then send email to us at appfeedback.yono@sbi.co.in Team YONO SBIPlease, update the UX of the app
Hello folks. This is a great bank. Please keep up with at least national Govt. standards. The Indian Gov apps are much better quality and UX is simple, yet elegant. You need to update it.
Many functional things need improvement. Just throw money and hire better Data professionals, UX professionals and get it done.
Once password changed, it’s unclear if you still need to change password. The buttons are pushed down on iPhones with Face ID and hard to click. Enable Face ID support. Asking too many OTPs for same processes.
UPI is so faster based on just phone number and bank link. In your case, SBI has access to both Phone, Bank, and many things. Still you need so many OTPs. Come on! Scale up.
Make a native iOS app either using React Native, Next, or other frameworks. The app is also HTML hybrid and poorly done.
Doesn’t feel like this app belongs to a great bank called SBI. 🤷🏻♂️Show lessOm Shankar
Developer Response
Hi Shankar! we regret the inconvenience you had to face. For better assistance please share your information with appfeedback.yono@sbi.co.in. We will be happy to assist you. Team YONO SBIUseless App and Customer Service
I have recently open current account, I downloaded YONO app and it’s very pathetic and worst design app. I am not able to login with my details in this app and I called customer care but no proper solution. When application not designed and work properly then why they released such applications? At least looks at Axis Or Citi or HDFC they provide better service from digital products and customer care services. Hire some best product designers and EngineersShow lessAdarsha Lunia
No working
Install atleast 10 times but still app is not opening in iphonekaimzznz
Developer Response
Hi, we regret the inconvenience you had to face. For better assistance please share your information with appfeedback.yono@sbi.co.in. We will be happy to assist you. Team YONO SBIApp not working
Suddenly I cannot login in to the app. It’s giving me two options- new login or already registered. When I click on already registered it’s take me to text message with link. When send the text it’s taking me back to app and it’s 150 countdown. Before countdown finishes error message appears. This is going on for last few weeks. Hope someone can help me on this. ThanksShow lessEnfield12
Developer Response
Hi, sorry to hear about the issue you are facing. This seems like an intermittent technical issue, please try again after some time. And if problem persists then send email to us at appfeedback.yono@sbi.co.in Team YONO SBI.Still Living in 1990s when the world has gone full digital
Not only this but None of the SBI products are good. They still live in the old era. Anything you want customer care asks to visit branch. Other branch says goto home branch. Even your own phone number or address you cannot change. So stupid…
I went to bank and asked multiple time to check my number and that lady over counter said your number is correct. Still when I am trying to register it’s saying no account found with the selected number in sim. When I showed her she said and common for all SBI employees will say that because they are non-tech people “Server Issue” while their servers are maintained by TCS in multiple locations. They should get trained properly before getting job in a bank.Show lessSuper Frustrated Saavn
Developer Response
Hi ! Have you tried YONO and faced any issues? We would love to solve those issues for you. Please let us know if in case of any issues or else request you to rate us higher as per your experience. Team YONO SBINot for NRIs
After this new security feature of sending a text to an Indian phone number, I can’t verify myself. Hey who has international text now a days? Security that excludes NRIs, Makes me use other banks. Fantastic feature SBI
Update - SBI sent email saying they will try to figure out something around 3 months back and still I can’t use this app. A truly govt app run by babus for some ones sake.Show lessMBiju
