Leave a Review FPL
Nice way to watch expenses
I use it everyday when I am away.Dannn88
Useful App
I travel and keeping an eye on things is great.Bully The Kid 2
Worst company ever
Their policies were developed my executorsGggreee
Problem with using app due to FPL not doing their job
I’ve been using this app for 51/2 years. It normally works well but the usage feature stopped working last month. That feature shows usage plus projected bill which I need for monitoring problems and budgeting. That stopped working so I tried calling FPL. They are very difficult to get through to other than automated which is no help with this problem. I was told a month ago that they were having problems reading our meter which is apparently done electronically, and that it would be resolved soon. A month later the meter still hasn’t been read so I still don’t have the usage feature. How about sending out a technician to read it? I miss the days when you could go to an office to get problems resolved. The app is good when it works. If there’s a problem it’s hard to get FPL on the phone and even then the problem doesn’t get resolved. FPL in general seems to be a good company but customer service gets a D-.Show lessUTKGrad78
Excellent service
Thank you FPL for your excellent serviceSlyNat
Please stop telling me my session has timed out!!
Overall, the app is great and easy to use. My one gripe (albeit a minor issue), is super annoying….About 10 minutes after you have finished using the app you get a notification that your session has timed out due to inactivity. This is useless information, and definitely not worthy of interrupting people for. I am completely aware that I’ve stopped using the app. If you really feel compelled to tell me about this, why not have a little label that says so when I return to the app instead, so I know why I have to log back in? Personally, I think the message is pointless and wholly unnecessary. It’s otherwise a great app, I just can’t imagine why the developer would feel this notification is necessary.Show lessmisterlondon
International Customers!
For some reason the FPL is using very high security so I can’t access my account to pay bills when I am abroad. Most FPL customers live abroad and travel a lot. So please allow access from abroad !Black🕶
Taken off the grid on purpose
How does FPL not know what is going on with my power? I lost power and they have no idea if a transformer went down if a line went down? It’s like a secret mission, they can’t tell me. They have computers that tell them if the system is down? They would know that? It’s a joke but yet they continue to raise our rates. It has been four hours and no electricity and they don’t know when my power will be restored. I have to wait for the hurricane that is in St. Petersburg to subside before they can go out to work in Charlotte. I know linemen have one of the most dangerous jobs out there but these are not linemen making these idiotic decisions these are pencil pushing suits shutting down the grid for no reason at all if not to fill their pockets and if you really think about it they are making it more dangerous for the linemen that have to go out and re-evaluate these lines to make sure they are safe to go back online.Show lesswhodidwgat
Handicapped
I’m sorry two monthly payments were delinquent I’m 74 hearing and visually impaired from a 1974 head trauma I didn’t realize the payment method’s account # was changed by my bank. I’ve gone to Publix to make a Speedpay payment and made a debit card payment. I’m worried about another disconnect of my service and know why auto-pay failed and your strict policies I could add money to my account producing credits for a few months then leave Florida I attempted to speak to an FPL representative it was Impossible. Please allow me to pay you by debit or credit card. Mr Carmine RiccaShow lessmb194911
Reasonable & Reliable
Great service and reliable.Pocket.PC.Addict
