Kudos
New look and feel is great!
Can’t transfer to another bank
This app isn’t that useful. I can check a balance and that is about it. I cannot move money to the account or from the account to my bank account unless I log into the web.
Response from developer
We are sorry to hear you are not satisfied with the app. We’re always exploring how we can improve the mobile experience for our customers. Please be assured that we take all feedback into consideration.
FaceID doesn’t work anymore
App says... Request Failed: unauthorized (401)
Can’t do many of the important features
But they are not upfront about this. Presumably, as a “fix” for their crappy limited technology, there is a link to the full website which also lacks needed options if accessed on a phone. No warning as well. I have to get a laptop or desktop to access certain fundamental things such as transferring monies between my own accounts at different institutions. For a company that is primarily online they should invest in better technology, have more information embedded in their app/ website and have more knowledgeable, kinder people on phone support. This bank behaves with little to no respect for my time or needs when it comes to managing my accounts. I regret choosing them.
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Response from developer
Claire, we're truly sorry your experience was not to your satisfaction. We are striving to create the best mobile banking experience in the market and customers like yourself that are willing to give us feedback are invaluable for both our mobile app and our bank in general.
Can’t transfer funds from other account
I hate that I can’t transfer funds from my Rhode Island bank’s checking account into my FNBO savings account thru the app.
Basically it’s the mobile version of web site
This app has zero utility. Being an online savings bank, the most likely reason a user would access this app would be to execute an external transfer.
With that functionality missing, I’m not sure what the point was in creating this app.
I will continue to use the convoluted process to access the full site on chrome until FNBO can provide an app with the necessary functionality of a savings bank app (which is simple, balance and external transfers....)
With that functionality missing, I’m not sure what the point was in creating this app.
I will continue to use the convoluted process to access the full site on chrome until FNBO can provide an app with the necessary functionality of a savings bank app (which is simple, balance and external transfers....)
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no external transfers?
Really, there are only two essential functions for an online savings account: transferring money to/from your bank, and checking your balance. And really, checking your balance is secondary. The one thing you absolutely have to be able to do is get money in and out of your account.
This app has no mechanism for transferring to/from an external account. Why even make it?
This app has no mechanism for transferring to/from an external account. Why even make it?
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Nope.
The app doesn’t work. Every time I try and log in, it gives me an error message that’s says “there was an error processing this information.” I’ve requested twice through the app that it be fixed, but have never heard back or seen any changes. Huge disappointment.
Nice App but... Needs iPhone X Support
Would be better if the app supported the new iPhone X.
Happy to see an app finally
It’s great we can now login to an app for our accounts. Overall pretty good. Not really a great UI but that is not a necessity, functionality is what’s important. So far the app does everything I need although an interface where you can easily view your account and routing number would be much appreciated.
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