Can’t login
Can login the website no issues. Try to login on the app and get “can’t authenticate”. I’ve tried various ways, faceid, manual entry, reentering username. None work and all state the same error. What I’m wondering is if it has something to do with 2FA. Since it does not ask that on try.
Love it
Wish they had a widget
Try again later???
You retire the mobile version of your site and then give me a login error message for the past 12 hours on the app. Get this right!
The app
The app isn’t working on iPhones
App is broken, both of them?
So, I see FNBO recently stopped supporting their mobile site so customers would use the mobile apps, but I’ve always used the FNBO direct app, and the recent update just gives me a white splash screen with the logo, and then the app crashes. I tried the one they point you to on the website, and that has just a black screen…maybe you should still support your mobile site!!!
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Response from developer
We’re sorry to hear about the difficulties you’ve been experiencing with the app. If you are still experiencing issues, please give us a call at 1-888-980-5840 so we can troubleshoot further. Thank you.
Crashing
App crashes while trying to load
Lame 2FA
Update2: 2FA seems to be working now on website and app. Face ID seems to be working on app. However, verification every week is ridiculous. 2FA is common these days and you completely bungled implementing it. As a result, I’ve opened accounts with Ally Bank and I’m moving my business there.
Update1: Despite being told the 2FA verification lasts 1 week per code (which is WAY too short), this app and the website ask for it every time I login. That is annoying, their planned 1 week timeframe is annoying and this all really defeats having Face ID login in this app (which is also annoying). I’ve gone from being happy with FNBO Direct to looking at moving my accounts elsewhere because of this change. Don’t punish responsible people with these hurdles because of the irresponsible people. This isn’t rocket science and could have been implemented much better.
Original: Requires 2FA every login (no trust this device). If going to do it this way, need to make Microsoft or Google Authenticator an option.
Update1: Despite being told the 2FA verification lasts 1 week per code (which is WAY too short), this app and the website ask for it every time I login. That is annoying, their planned 1 week timeframe is annoying and this all really defeats having Face ID login in this app (which is also annoying). I’ve gone from being happy with FNBO Direct to looking at moving my accounts elsewhere because of this change. Don’t punish responsible people with these hurdles because of the irresponsible people. This isn’t rocket science and could have been implemented much better.
Original: Requires 2FA every login (no trust this device). If going to do it this way, need to make Microsoft or Google Authenticator an option.
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No external transfer option
App does not allow for you to transfer funds to an external branch account.
Recent update
Recent updates are a step back. Hard to read and and doesn’t flow.
Complete garbage
I used to love the application until they updated and now I am unable to access my accounts through it. How about you fix your garbage application!
