Simply doesnt work. Support talks a lot, but does nothing.
Call quality is great. But actually making an receiving calls isnt something these guys have quite gotten the hang of. I actually upgraded to a new IOS to use their beta, at the suggestion or their tech support, who said it would fix my issues - something I should NEVER have had to do with any proper app, as it risks slowing down my phone. Making calls frequently results in a “call failed” error, even for valid numbers Ive dialed via the app before. Answering calls many times results in a dropped call. And calling the people back is glitchy! Absolutely not a serious solution, at best its some kind of beta (not even a working one). Tech support is “nice”, but does absolutely nothing. No one from engineering ever addressed any of my multiple issues. Had high hopes initially due to solid sound quality, but this just cannot be used for business or even personal purposes as is.
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OpenPhone for the win
Let me preface this review with some background. I've had multiple orgs that I've been a part of for the better part of my life as a college student and even more so post graduation. Many of these are nonprofits or student groups that I dedicated my time to free of charge, because those orgs have very little money. Because of that, they also typically don't have any sort of phone infrastructure. I've had Google Voice, tried GoDaddy's offering, and even had more than one phone at a certain point. None of these worked nearly as well or were nearly as convenient as OpenPhone is.
I've got one phone number on the platform, which I use for pretty much everything for each org I'm involved in. It sits in my email signature & gets plenty of calls and texts every day. Over the time I've had OpenPhone, I've not had one issue in making a call, receiving a call, or texting. It all just works. When you're juggling so many things at once, the "just works" aspect of a tool you use is paramount. If it didn't just work, I'd be writing an entirely different review.
10/10 would use OpenPhone for all my non-personal phone lines. Keep up the good work team. I look forward to more features & (hopefully!) a web version and maybe the ability to add employees to the account (vs sharing the password). 🎉❤️
I've got one phone number on the platform, which I use for pretty much everything for each org I'm involved in. It sits in my email signature & gets plenty of calls and texts every day. Over the time I've had OpenPhone, I've not had one issue in making a call, receiving a call, or texting. It all just works. When you're juggling so many things at once, the "just works" aspect of a tool you use is paramount. If it didn't just work, I'd be writing an entirely different review.
10/10 would use OpenPhone for all my non-personal phone lines. Keep up the good work team. I look forward to more features & (hopefully!) a web version and maybe the ability to add employees to the account (vs sharing the password). 🎉❤️
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Love OpenPhone but 2 bugs
I love OpenPhone...the call quality (if QOS is set up properly), the features and ease of use, the mms/sms ability. It’s definitely the best VOIP app out there. That being said, there are two bugs that, after 6 months, have still not been resolved:
1). If an sms is received to your OpenPhone number while simultaneously on a call, the mic audio cuts out and the person on the other end can no longer hear me. The only resolution is to end the call and call them back. I feel like this is a large enough bug/inconvenience that I’m considering switching to another service, but I really don’t want to :-(
2). I have multiple numbers. If I use the SEARCH tool to find an existing sms conversation with a client the “send from” number switches to my secondary number for no apparent reason. This only happens when I search for the conversation as if I scroll through and tap on the conversation the number stays consistent.
In talking with support they recognize both issues but haven’t seemed to resolve either one and it’s been over 6 months. Please guys, I know you’re working hard to switch to Native app development but we poor users need something working in the meantime :-)
1). If an sms is received to your OpenPhone number while simultaneously on a call, the mic audio cuts out and the person on the other end can no longer hear me. The only resolution is to end the call and call them back. I feel like this is a large enough bug/inconvenience that I’m considering switching to another service, but I really don’t want to :-(
2). I have multiple numbers. If I use the SEARCH tool to find an existing sms conversation with a client the “send from” number switches to my secondary number for no apparent reason. This only happens when I search for the conversation as if I scroll through and tap on the conversation the number stays consistent.
In talking with support they recognize both issues but haven’t seemed to resolve either one and it’s been over 6 months. Please guys, I know you’re working hard to switch to Native app development but we poor users need something working in the meantime :-)
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Great app, fantastic service!
I was sick of my phone company continually raising rates for a landline that only rang when some scammer picked my number at random, which was at least 10 times a day. But I wanted to keep the number which I’d had for over 12 years and most of my credit cards, utilities, and other services had for me.
I researched other options, and decided on OpenPhone because of features and price. They took care of porting the number, which took about a week, owing to the carrier’s schedule, and all along the way were in contact with helpful info about how to use the app with a temporary number. They swapped out that number with my old number as soon as it was ported and contacted me to make sure it all went well.
Highly recommended!
I researched other options, and decided on OpenPhone because of features and price. They took care of porting the number, which took about a week, owing to the carrier’s schedule, and all along the way were in contact with helpful info about how to use the app with a temporary number. They swapped out that number with my old number as soon as it was ported and contacted me to make sure it all went well.
Highly recommended!
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Great app & customer service
We were looking for an app that would allow us to separate our business phone from using our personal numbers and this app has been the best so far. It was easy to set up and I love that my business partners can also download the app and have access to the number.
The customer service has been the best I’ve probably ever had with a phone company. I couldn’t get our number to update on Instagram and I had emailed an inquiry asking for help. Not only did they send me step by step instructions to go around Instagram to update they followed up. When the step by step work around didn’t work the rep I was working with asked for our links for facebook and Instagram and troubleshooted for me. The rep figured out the issue and tada our number is now correct on Instagram.
The only issue we’ve had is that one of my business partners phone doesn’t ring and shows missed calls. I attribute this to our cell service inside our shop building though. Because when I’m in the office it works fine.
With all that said, I absolutely love this app for small business owners who need a separate phone line.
The customer service has been the best I’ve probably ever had with a phone company. I couldn’t get our number to update on Instagram and I had emailed an inquiry asking for help. Not only did they send me step by step instructions to go around Instagram to update they followed up. When the step by step work around didn’t work the rep I was working with asked for our links for facebook and Instagram and troubleshooted for me. The rep figured out the issue and tada our number is now correct on Instagram.
The only issue we’ve had is that one of my business partners phone doesn’t ring and shows missed calls. I attribute this to our cell service inside our shop building though. Because when I’m in the office it works fine.
With all that said, I absolutely love this app for small business owners who need a separate phone line.
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Best customer support ever
I needed a phone app that would work on my personal phone, and allow me to port over my company phone number. Over the past week I've been working with support team at OpenPhone, who have been phenomenal!, to get my number ported and set up as my OpenPhone number, as well as add my contact list into the app without flooding my personal phone with work contacts. Daryna has been so responsive and helpful, I wish I could give the app 100 stars, the experience has been that exceptional. The idea of making my personal phone also my work phone was stressful, but they made it a painless process and have answered any questions I've had quickly and are always friendly. Would happily recommend them!
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Terrific App and Service
This app makes those regular 1-800 phone companies that are charging $0.25 per call + a setting fee look so obsolete.
OpenPhone customer service is courteous and fast to respond thru text messages.
I use the app for my online store customers to save long distance and text messages fees.
It also helps mask the area code of my small Canadian town making my business look like it’s from silicone valley!
OpenPhone customer service is courteous and fast to respond thru text messages.
I use the app for my online store customers to save long distance and text messages fees.
It also helps mask the area code of my small Canadian town making my business look like it’s from silicone valley!
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Response from developer
Hi Canmoro, we're glad to hear you're enjoying the app and our customer service. It's great that your customers get the benefit of being able to call or text you easily. Cheers!
Outstanding Customer Service and Great Features!
I recently switched from using a different app for my business to using OpenPhone, and I’m glad I did! The customer service is top notch! I already had a business phone number that needed to be ported so it could be used for my line on OpenPhone. They made the process a breeze and my original phone number was ready for use in no time. In addition to the customer service, I am also impressed with the features. The phone clarity has been excellent, and the text feature feels very natural. I also appreciate having informative caller ID, which sounds basic, but was not available on my previous app. I am thrilled with my decision to make the switch!
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