Leave a Review GroomTribe Styling and Shaving
The app is okay
This is a pretty good app, but even though I registered the shaver for the extended warranty using the photo card in the box, the app keeps bugging me to register. And then when I try, it guesses the model wrong (7940 instead of the 7783 I have), even though the app knows it’s a 7783. Doing a search, it can’t find the 7783.
The app works pretty good, it just needs some work.Show lessSharkinstx
Developer Response
Hi there, we appreciate it that you've taken the time to review the GroomTribe app. Your feedback is very welcome. We're glad to hear that you're keen on the app, but we regret that you ran into an issue when trying to select/register your model shaver. If you'd like us to look into this further, then feel free to contact us via Facebook (@Philips), Twitter (@PhilipsCare) or via the contact page on our website. We'd be happy to see how we can help. Wishing you a good week.The app is a great idea!
ThH.Q.'s
An intrusive app
Very annoying. Continually tells me to register my product. I registered it weeks ago. After a couple of weeks it would only go to a page that demanded that I sign up with a 9 character password and agree to receive crap from Phillips and let them use my data.Billyboy6
Developer Response
Hi there, thank you for your review. It's a pity to hear that you're not keen on the GroomTribe app and that you keep receiving reminders to register your shaver, even though you've already registered it. We'd like to inform you that we at Philips are compliant with data privacy and GDPR regulations. If you'd still need assistance with the registration notifications you receive in the app, then don't hesitate to get in touch with us via Facebook (@Philips), Twitter (@PhilipsCare) or via the contact page on our website. We're always happy to help. Have a nice week!Account required to change razor settings
This is absurd and insulting to customers.achinn
Broken app
Went to use app received a message saying that this phone appears to be jailbroken and that I can use app. I bought phone straight from the apple store and I have never jail broke my phone. All other app including Phillips other grooming apps work finetrsinvegas
Developer Response
Hi, thanks for raising your concern. We're sorry to hear that you're having trouble with the GroomTribe app. Please send us a message on Facebook (@Philips) or Twitter (@PhilipsCare), so we can look into this further. Looking forward to speaking with you soon!Account details issues
The latest update has now lost all account and shaver registration details...its as if the app has completely reset itself for no reason.
Fortunately been able to log back into my account to keep shaving history, but shaver registration details for the extend warranty have disappeared, and keeps asking me to register my shaver every time I open the app.
Also the app still thinks the cleaning cycle is a guided shave 😡Show lessNeal1971
Developer Response
Hi there, we appreciate it that you've taken the time to review the GroomTribe app. It's good to hear that you're happy with both the app and your shaver. Regarding the issue you're facing: we're aware of this issue and are working on a solution. Thank you for sharing your feedback here and have a great week!Good App but lousy instructions
I was lucky enough to receive a Phillips 7000 shaver for a birthday present. Was very keen to load the App and try out the settings. However the shaver instructions and the App don’t explain how to Bluetooth connect the shaver to your phone. So after a lot of frustrating attempts I finally got help from the Shaver Shop in Rockingham West Australia. Turns out that you need to complete the shave survey first and then the App will connect to your shaver with a step by step process. Phillips really need to explain this better. App works great now.Show lessJango Fett's Helmet
Developer Response
Hello there, first of all: congratulations on your series 7000 shaver! It's unfortunate to hear that the instructions were unclear on how to connect the GroomTribe app with your device. We will share your experience with our product team for future improvements to the app and our manual. We're glad that you're (now) satisfied with both your shaver and the app. Have a good week!
