Update ::Bluetooth issues
After a recent IOS update the issue seems to have resolved itself so far the shaver has reconnected to Bluetooth and the app by itself
Response from developer
Hi there, thank you for updating your review. We're glad to hear that updating your iOS operating system has resolved the issue you were facing with the connection. If you have any questions regarding your shaver or the GroomTribe app in the future, then feel free to contact us via Facebook, Twitter or the contact page on our website. Wishing you a good week!
After a decade with Panasonic
Bluetooth, what for? If they’d spent $2 making the cleaning stand into a charging dock that would help too. Plugging in/out after each session is fiddle.
First shave feels pretty good, but I doubt it will last a decade.
The shave motor feels ‘weak’, and the cleaning stand is prone to tipping over without any help.
Not a great first impression.
Response from developer
Hi there, thank you for your review! Your feedback is much appreciated. We're sorry to hear that the GroomTribe app and your Series 9000 shaver aren't meeting your expectations. Your experience is important to us. Your thoughts regarding the look/feel of the shaver, the design of the charging stand and the features of the app will be noted. If you'd like us to further look into your device's behaviour, and see if it is functioning according to specifications (or if you have any other questions), please feel free to contact us via Facebook, Twitter or the contact page on our website. Wishing you a good week!
Used to work
Response from developer
Hi there, thank you for sharing your experience with your Series 7000 shaver and the GroomTribe app. How strange that the two will no longer connect after you've downloaded the newest app update. Of course, we want you to be able to use your device and the app to the fullest. We kindly recommend you to try the following. -press and hold the shaver power button for 10-12 seconds. -in the phone Settings - General - Bluetooth - Select the shaver device and press "forget device". -completely close and restart the app and try to pair again. Please feel free to contact us if the problem persists. You can reach us via Facebook, Twitter or one of the channels mentioned on Philips.com/support. We wish you a nice week.
Overloaded and not working properly
Response from developer
Hi there, thank you for your review. We regret to hear that the GroomTribe app will no longer connect to your shaver. Please try the following: press and hold the shaver power button for 10-12 seconds. In the phone Settings - General - Bluetooth - Select the shaver device and press "forget device". Completely close and restart the app and then try to pair again. Please feel free to contact us if the problem persists, via either Facebook, Twitter or Philips.com/support. We hope that you can soon use your shaver and the app to the fullest.
Content blocker- app doesn’t work
App at the moment is useless to me.
Hopefully the shaver is better.
Can't find my model #
Response from developer
Hi there, thank you for leaving your review in the App Store. We're sorry to hear that you ran into some issues when trying to register your shaver for the extended warranty. We'd be happy to see how we can be of help. Could you contact us via Facebook, Twitter or via one of the channels mentioned on Philips.com/support? We're hoping to speak to you soon!
Poor Bluetooth connectivity
Response from developer
Hi! Thanks for leaving your feedback here in the App Store. We regret to hear about the connection issues you're facing with your shaver and the GroomTribe app. We can imagine that having to remove and re-add your device often is far from ideal. Your satisfaction is important to us; we'd be happy to investigate the issues further, to see how we can be of assistance. We kindly recommend you to reach out to us via Facebook (http://www.facebook.com/Philips) or Twitter (https://twitter.com/philipscare) or via the contact page on our website. We're hoping to speak to you soon!
Jailbroken Notification
Response from developer
Hi there, thank you for reviewing the GroomTribe app. What a pity that you're unable to use the app due to a jailbreak notification. This is due to security reasons to guarantee a safe and good App experience. We @Philips are bound to follow mandatory iOS security rules. To go back to original state (and not receive this jailbreak message), you could try to do a factory reset on your iPhone (however this might have a big impact!) or go to see a mobile phone specialist to understand the root cause. We hope this helps. Feel free to contact us via social media in case you have any other questions. Wishing you a good week.
Love this app and my shaver!!!
Not Able To Try On Different Beards
Response from developer
Hi there, thank you for reviewing the GroomTribe app! Very understandable that you'd like to be able to use all the features. Could you delete and reinstall the app? This should resolve the issue you're facing. Should that not be the case, then don't hesitate to contact us via Facebook, Twitter or the contact page on our website, so we can assist you further. Wishing you a good week.
