Leave a Review GroomTribe Styling and Shaving
Used to work
This app worked with my 7960 for over a year but since the last update it refuses to connect to the shaver. I’ve deleted the app and reinstalled and done all the other spells suggested to no avail. So at present it is of no use. Before that the only useful thing the app gave was the battery level so it’s not a great loss. I’ll be deleting it.Show less00eriv
Developer Response
Hi there, thank you for sharing your experience with your Series 7000 shaver and the GroomTribe app. How strange that the two will no longer connect after you've downloaded the newest app update. Of course, we want you to be able to use your device and the app to the fullest. We kindly recommend you to try the following. -press and hold the shaver power button for 10-12 seconds. -in the phone Settings - General - Bluetooth - Select the shaver device and press "forget device". -completely close and restart the app and try to pair again. Please feel free to contact us if the problem persists. You can reach us via Facebook, Twitter or one of the channels mentioned on Philips.com/support. We wish you a nice week.Overloaded and not working properly
The application is overloaded with blocks of useless information and promotions. Most importantly, connection to the device worked only once and I could never connect to my shaver ever again.artemsyd
Developer Response
Hi there, thank you for your review. We regret to hear that the GroomTribe app will no longer connect to your shaver. Please try the following: press and hold the shaver power button for 10-12 seconds. In the phone Settings - General - Bluetooth - Select the shaver device and press "forget device". Completely close and restart the app and then try to pair again. Please feel free to contact us if the problem persists, via either Facebook, Twitter or Philips.com/support. We hope that you can soon use your shaver and the app to the fullest.Content blocker- app doesn’t work
Can’t log in. Turn off content blocker, receive new email confirmation code. Sign back into app, turn off content blocker again, get NEW confirmation code. Goes in a circle from here.
App at the moment is useless to me.
Hopefully the shaver is better.pjay776
Can't find my model #
Product registration page can't find my Shaver 7700. How do I know if I got the extended warranty for the actual product I bought? Not sure how this app is going to help but I downloaded just for the warranty.BhushaN K
Developer Response
Hi there, thank you for leaving your review in the App Store. We're sorry to hear that you ran into some issues when trying to register your shaver for the extended warranty. We'd be happy to see how we can be of help. Could you contact us via Facebook, Twitter or via one of the channels mentioned on Philips.com/support? We're hoping to speak to you soon!Poor Bluetooth connectivity
App connects initially but then the shaver won’t ever reconnect. Have to keep removing and re-adding which defeats the purpose. Iphone12 pro with latest iOS software so should be zero issues. Fix it and I will use againAussieDannyBoy
Developer Response
Hi! Thanks for leaving your feedback here in the App Store. We regret to hear about the connection issues you're facing with your shaver and the GroomTribe app. We can imagine that having to remove and re-add your device often is far from ideal. Your satisfaction is important to us; we'd be happy to investigate the issues further, to see how we can be of assistance. We kindly recommend you to reach out to us via Facebook (http://www.facebook.com/Philips) or Twitter (https://twitter.com/philipscare) or via the contact page on our website. We're hoping to speak to you soon!Jailbroken Notification
This app was working fine but all of a sudden it says my phone is jailbroken and will not work. My phone is not jailbroken so I’m not sure what happened with the app. Pretty frustrating.Bnail
Developer Response
Hi there, thank you for reviewing the GroomTribe app. What a pity that you're unable to use the app due to a jailbreak notification. This is due to security reasons to guarantee a safe and good App experience. We @Philips are bound to follow mandatory iOS security rules. To go back to original state (and not receive this jailbreak message), you could try to do a factory reset on your iPhone (however this might have a big impact!) or go to see a mobile phone specialist to understand the root cause. We hope this helps. Feel free to contact us via social media in case you have any other questions. Wishing you a good week.Love this app and my shaver!!!
A very nice and neat companion for my shaver…. Love itel tigere dominicano
Not Able To Try On Different Beards
I’ve given this app access to my camera and tested my camera out to make sure that it is working and yet whenever I try on a beard, it’s just a black screen. The other features on this app are nice which is why i’ve given it 3 stars but i’m extremely disappointed that I cannot try on other beards.nickeruname
Developer Response
Hi there, thank you for reviewing the GroomTribe app! Very understandable that you'd like to be able to use all the features. Could you delete and reinstall the app? This should resolve the issue you're facing. Should that not be the case, then don't hesitate to contact us via Facebook, Twitter or the contact page on our website, so we can assist you further. Wishing you a good week.Eh
It ALWAYS says shave smaller circles and I can never get it to do it properly. It always says I am shaving wrong which makes me upset and feel like I’m stupid.
It would be good but it can’t sense proper movement. It will never go green and say I do it right. The shaver works fine, so I don’t need the app but I really did try to give it a chance.Show lessKev Butters Lucy
Developer Response
It's regrettable to hear that you're not keen on using the app (or you dislike the app). We've made sure to duly note your feedback. We're constantly striving to improve our products and the feedback we receive from you and other users is therefore very valuable to us. If you have any questions, now or in the future, then feel free to contact us via Philips.com/support. We're always happy to help.Unable to use app
I just bought a Philips Norelco shaver 7100 and tried to use this app with it but I’m unable to use it as its saying my phone is jailbroken, but it’s not.Everybody knows!!
