GroomTribe Styling and Shaving User Reviews

GroomTribe Styling and Shaving

Philips Consumer Lifestyle, B.V.

Lifestyle

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All is well thanks

ED&ED

2 years ago

Response from developer

Hi there, thank you for your review! It's great to see that you're so keen on the GroomTribe app. Feel free to contact us via Facebook, Twitter or the contact page on our website (Philips.com/support) if you ever have any questions or suggestions. Keep enjoying the app and your shaver!

Gaslighting and Privacy Violations

This app harasses you repeatedly to give Philips personal information about you so they can sell your data. Why on earth would an electric shaver need to track your location? It helps companies Adobe and Google build a profile of who you are, where you go, what you do, and when. The shave feedback is useless. It measures how much of the time the shaver thinks you were moving in a circular motion and if it’s 59% or lower it tells you’re doing a bad job. It’s an arbitrary number that has nothing to do with the quality of your shave… but it’s there to gaslight you so you’ll think you need their tracking app to teach you. Download it once, give them zero personal data, then go to settings and turn off the shaving feedback feature so the shaver will stop showing you the useless feedback icon. Then delete the app and leave Philips a 1-star review. As long as they think consumers believe this nonsense, they’ll keep pushing it and selling us out.

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guttentaga

2 years ago

Response from developer

Hi there, thank you for reviewing the GroomTribe app and our apologies for the late response. We regret to hear that you don't find the advice the app gives helpful. Your feedback is appreciated and will be noted. Please know that the app doesn't collect your location data. Location permission is asked by the phone's operating system when using Bluetooth/connected devices (for both iOS and Android). It is our company policy that we do not store confidential information without your consent. During each session, the app tracks your progress and sets the shaving parameters that will ensure maximum comfort on your skin. This also helps creating the personalized shaving experience based on the shared data. Although signing in is not mandatory, it gives you freedom to restore your GroomTribe app data and settings if you reinstall the app or switch phones. Don't hesitate to send an email to privacy@philips.com if you have any additional questions or concerns.

Total joke

Are you kidding me with this app??? I’m using an iPhone 13 pro and so far the camera is completely cocked at the wrong angle so I cannot see myself while holding the phone any which way. Half of the screens within the app aren’t formatted properly so it’s like looking at a desktop version of a website in your phone. Please do better Philips, I just blew $249 on you dang shaver the least you can do is have a functional app!!!!!

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Geizie

2 years ago

Response from developer

Hello Geizie, thanks for your review. We're sorry to hear that the GroomTribe app hasn't managed to meet your expectations so far, and we appreciate the honest feedback. We would like to look into the matter some more, so feel free to contact us directly. You can do so via Facebook (@Philips), Twitter (@PhilipsCare) or via the contact page on our website. We'd be happy to see how we can help. Wishing you a good week.

Morello grooming app

Didn’t give too much thought about using the app, glad that I did.
Was shaving incorrectly for years and didn’t know it.
Recommend it highly, it works!

Jpg Gary

2 years ago

Response from developer

Hi Gary, we're happy to hear that you're glad that you've started using the GroomTribe app. Thank you for sharing your enthusiasm! If you ever have any questions or suggestions regarding the app, then don't hesitate to contact us via Facebook, Twitter or the contact page on our website. We wish you many more great shaving sessions.

Can’t even Register Shaver

App is awful, can’t find my shaver after repeated attempts at registration. Bluetooth is connected but still unable to register shaver. ☹️

Lammer

2 years ago

Response from developer

Hi Lammer, thank you for taking the time to leave your feedback! We're sorry to hear about the difficulty you're experiencing with registering your shaver via the GroomTribe app and we'd be happy to investigate the issue further. Please consider reaching out to us via one of our social media channels if you still need help. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). You could also contact us via one of the channels mentioned on Philips.com/contact. We're hoping to speak to you soon!

Useless

Well I managed 1 shave and now won’t stay connected for more than 10 seconds, this is probably the worst smart app I’ve ever encountered. The shaver itself is very good but I am very disappointed that Philips can’t seem to get their act together with regards to app development I have the same issues with other Philips apps

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Scooby2k1978

3 years ago

Response from developer

Hi there, thank you for your review. We're sorry to hear that you're facing issues with several Philips apps you're using, the GroomTribe app included. We of course understand that you'd like to be able to use your devices to the fullest. Regarding the connection issue you're facing: please update the app to the latest version and try the following: press and hold the shaver power button for 10-12 seconds --> in the phone Settings - General - Bluetooth - Select the shaver device and press "forget device". --> Completely close and restart the app, then try to pair again. Please feel free to contact us if the problem persists: we'd be happy to investigate the issue further if needed. You can reach us via Facebook, Twitter or via one of the channels mentioned on Philips.com/support. We wish you a good week.

Useless if you are visually impaired

I am legally blind and use a screen reader. Some of the controls on this app aren’t even labeled. I was able to pair the shaver, but my model isn’t even listed so that was a dead end, too. The page with the Videos is also useless, as it keeps popping the screen reader up to the top of the page. I couldn’t access any of the videos. I realize this only affects a small percentage of your user base but it’s very disappointing.

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BooterBH

3 years ago

Response from developer

Hi there, thank you for your review. We're very sorry to hear that the GroomTribe app is not of use to you. Your points of feedback regarding the labelling of the controls and the videos in the app are highly appreciated and will be noted. To get back to you regarding your model shaver missing from the app: feel free to contact us via Facebook, Twitter or via one of the channels mentioned on our contact page on our website, so we can look into this further. We'd be happy to. Again, many thanks for sharing your thoughts and experience.

Morello S9985

Impressive yet simple. Very user friendly and helpful. Results are great!

Curly Sunshine

3 years ago

Response from developer

Hi there! We're glad to hear that you find the GroomTribe app helpful and easy to use and that you're happy with the shaving results. Thank you for taking the time to share your thoughts, it is much appreciated. If you ever have any questions regarding your device or the app: feel free to send us a message via Facebook or Twitter or to contact us via Philips.com/support. We wish you a good week.

Doesn't work

I opted out of commercial messages and it doesn't work.

Mr. shelman

3 years ago

Needs to include more support in the FAQ

Nothing on reconnecting the Bluetooth (after initial connection)

lfrohling

3 years ago

Response from developer

Hi there, thank you for sharing your experience and feedback regarding the GroomTribe app. We regret to read that you're facing an issue with the connection. Please try the following: press and hold the shaver power button for 10-12 seconds. In the phone Settings - General - Bluetooth - Select the shaver device and press "forget device". Completely close and restart the app, then try to pair again. Feel free to contact us if the problem persists. You can contact us via Facebook, Twitter or the contact page on our website. We wish you a nice week.