Leave a Review GroomTribe Styling and Shaving
Total joke
Are you kidding me with this app??? I’m using an iPhone 13 pro and so far the camera is completely cocked at the wrong angle so I cannot see myself while holding the phone any which way. Half of the screens within the app aren’t formatted properly so it’s like looking at a desktop version of a website in your phone. Please do better Philips, I just blew $249 on you dang shaver the least you can do is have a functional app!!!!!Show lessGeizie
Developer Response
Hello Geizie, thanks for your review. We're sorry to hear that the GroomTribe app hasn't managed to meet your expectations so far, and we appreciate the honest feedback. We would like to look into the matter some more, so feel free to contact us directly. You can do so via Facebook (@Philips), Twitter (@PhilipsCare) or via the contact page on our website. We'd be happy to see how we can help. Wishing you a good week.Morello grooming app
Didn’t give too much thought about using the app, glad that I did.
Was shaving incorrectly for years and didn’t know it.
Recommend it highly, it works!Jpg Gary
Developer Response
Hi Gary, we're happy to hear that you're glad that you've started using the GroomTribe app. Thank you for sharing your enthusiasm! If you ever have any questions or suggestions regarding the app, then don't hesitate to contact us via Facebook, Twitter or the contact page on our website. We wish you many more great shaving sessions.Can’t even Register Shaver
App is awful, can’t find my shaver after repeated attempts at registration. Bluetooth is connected but still unable to register shaver. ☹️Lammer
Developer Response
Hi Lammer, thank you for taking the time to leave your feedback! We're sorry to hear about the difficulty you're experiencing with registering your shaver via the GroomTribe app and we'd be happy to investigate the issue further. Please consider reaching out to us via one of our social media channels if you still need help. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). You could also contact us via one of the channels mentioned on Philips.com/contact. We're hoping to speak to you soon!Useless
Well I managed 1 shave and now won’t stay connected for more than 10 seconds, this is probably the worst smart app I’ve ever encountered. The shaver itself is very good but I am very disappointed that Philips can’t seem to get their act together with regards to app development I have the same issues with other Philips appsShow lessScooby2k1978
Developer Response
Hi there, thank you for your review. We're sorry to hear that you're facing issues with several Philips apps you're using, the GroomTribe app included. We of course understand that you'd like to be able to use your devices to the fullest. Regarding the connection issue you're facing: please update the app to the latest version and try the following: press and hold the shaver power button for 10-12 seconds --> in the phone Settings - General - Bluetooth - Select the shaver device and press "forget device". --> Completely close and restart the app, then try to pair again. Please feel free to contact us if the problem persists: we'd be happy to investigate the issue further if needed. You can reach us via Facebook, Twitter or via one of the channels mentioned on Philips.com/support. We wish you a good week.Useless if you are visually impaired
I am legally blind and use a screen reader. Some of the controls on this app aren’t even labeled. I was able to pair the shaver, but my model isn’t even listed so that was a dead end, too. The page with the Videos is also useless, as it keeps popping the screen reader up to the top of the page. I couldn’t access any of the videos. I realize this only affects a small percentage of your user base but it’s very disappointing.Show lessBooterBH
Developer Response
Hi there, thank you for your review. We're very sorry to hear that the GroomTribe app is not of use to you. Your points of feedback regarding the labelling of the controls and the videos in the app are highly appreciated and will be noted. To get back to you regarding your model shaver missing from the app: feel free to contact us via Facebook, Twitter or via one of the channels mentioned on our contact page on our website, so we can look into this further. We'd be happy to. Again, many thanks for sharing your thoughts and experience.Morello S9985
Impressive yet simple. Very user friendly and helpful. Results are great!Curly Sunshine
Developer Response
Hi there! We're glad to hear that you find the GroomTribe app helpful and easy to use and that you're happy with the shaving results. Thank you for taking the time to share your thoughts, it is much appreciated. If you ever have any questions regarding your device or the app: feel free to send us a message via Facebook or Twitter or to contact us via Philips.com/support. We wish you a good week.Doesn't work
I opted out of commercial messages and it doesn't work.Mr. shelman
Needs to include more support in the FAQ
Nothing on reconnecting the Bluetooth (after initial connection)lfrohling
Developer Response
Hi there, thank you for sharing your experience and feedback regarding the GroomTribe app. We regret to read that you're facing an issue with the connection. Please try the following: press and hold the shaver power button for 10-12 seconds. In the phone Settings - General - Bluetooth - Select the shaver device and press "forget device". Completely close and restart the app, then try to pair again. Feel free to contact us if the problem persists. You can contact us via Facebook, Twitter or the contact page on our website. We wish you a nice week.Update ::Bluetooth issues
Happy with the shaver but the app keeps losing Bluetooth connection and de registering the shaver. Every time you try using guided shave you have to go through the ritual of forgetting Bluetooth device - switch off Bluetooth - uninstall app- switch off phone- restart phone - reinstall app. Re pair shaver to Bluetooth.
After a recent IOS update the issue seems to have resolved itself so far the shaver has reconnected to Bluetooth and the app by itselfShow lessgadgetpuk
Developer Response
Hi there, thank you for updating your review. We're glad to hear that updating your iOS operating system has resolved the issue you were facing with the connection. If you have any questions regarding your shaver or the GroomTribe app in the future, then feel free to contact us via Facebook, Twitter or the contact page on our website. Wishing you a good week!After a decade with Panasonic
After using Panasonic for over 10 years, this SkinIQ 9000 feels flimsy, and the app is very shallow. Same price.
Bluetooth, what for? If they’d spent $2 making the cleaning stand into a charging dock that would help too. Plugging in/out after each session is fiddle.
First shave feels pretty good, but I doubt it will last a decade.
The shave motor feels ‘weak’, and the cleaning stand is prone to tipping over without any help.
Not a great first impression.Show lessslapshooter
Developer Response
Hi there, thank you for your review! Your feedback is much appreciated. We're sorry to hear that the GroomTribe app and your Series 9000 shaver aren't meeting your expectations. Your experience is important to us. Your thoughts regarding the look/feel of the shaver, the design of the charging stand and the features of the app will be noted. If you'd like us to further look into your device's behaviour, and see if it is functioning according to specifications (or if you have any other questions), please feel free to contact us via Facebook, Twitter or the contact page on our website. Wishing you a good week!
