Leave a Review GroomTribe Styling and Shaving
Stealing your data
Has some cool features, and could be really neat if there was an option to use the shave monitoring without being forced to share all your information with Phillips who does not need your information, but wants to sell it to other people could’ve been a good app was ruined due to a corporation, trying to make every penny they canShow lessSprocket5299
Not an app for people that want clean shave
This App is only for people wanting some sort of facial hair. Its not for the folks that want a clean shave. Besides, timing at just 3 minutes, what if a person has as issue shaving that fast? Like a handicap or medical issue, you then get the orange shame icon? Not happy at all on this purchase. A device that tells me how long to shave and the app is limited at best.Show lessRick Nich
Developer Response
Thank you for your review, Rick. We're sorry to hear that you're not content with both your shaver and the GroomTribe app, and appreciate the feedback you've shared with us here. We would like to check how we can help improve your experience, so feel free to contact us via our website. Talk to you soon.Great Shaver
Had always used manual razors and got tired of areas that grow in different directions and trying to get a clean shave. I read about this razor and thought I'd give it a try. I'm loving it! It gets a good clean shave. Since it has rotary blades it gets those privileged areas that grow in different directions. This is a great shaver!Show lessChrisgoffmusic
Developer Response
Great to hear that you've been enjoying the shaver and the app Christoff! Thank you for sharing, and should you need any assistance, feel free to reach out to us on Facebook (@Philips) or Twitter (@PhilipsCare).John Guidry
Five star product that provides world class service!JOHN/FRAN-MAC
Developer Response
Hi there, thank you for your review. We're happy to hear that you're satisfied with the app. Happy grooming!Doesn’t work
The app doesn’t work. It give no feedback other than shaving time. No feedback on pressure or technique. All the app says is “Not Shaving” while the timer shows shaving time. I have uninstalled and reinstalled the app. Paired, unpaired and repaired the shaver and still no feedback. The shaver itself works great, but I paid the extra money to give me the feedback that this app won’t give. Disappointed.Show lesscappy1021
Developer Response
Hi there, thank you for taking the time to share your experience here with us. We're sorry to hear that the app doesn't work for you. Please try clearing the cache in the app and then, if necessary, reinstalling the app. Also, make sure you have the latest update installed as well. Hope this will help you out and solve the issue.Poor app
Great shaver but the app is abysmal. I have an iPhone 11 Pro Max and every other Bluetooth product I have connects without any problem. The Philips shaver however never connects unless I click on Forget this Device then switch off Bluetooth the switch on and repair. This I have to do every time that I use the shaver and it’s becoming a pain. Unless there is an update to solve this I will have to delete the app. Such a shame as the shaver is so good.Show lessgreatwhite
Developer Response
Hi there, we're sorry to hear that the app doesn't work for you, especially since you enjoy using the shaver. Have you tried clearing the cache or reinstalling the app altogether? Otherwise, try a hard reset by pressing the on/off button on your shaver for 30 seconds. We hope this will solve the issue.Good app but don’t trust tracking
The app is pretty good but when it comes to keeping track of how many clean cycles you used on your clean pods, it doesn’t keep accurate count. There cleaning pod I’m using know jumped from 28 cycles left to 26 left after I used it next. The very next time it jumped down to 23 cleaning cycles left before changing the pod out. It seems that they want you to buy more pods before you get full use. That’s my observation.Show lessnightrolloff
Developer Response
Hi, thanks for sharing your feedback on the GroomTribe app. We're sorry to hear that you're facing this issue with the app - it's certainly not something that is done on purpose. Perhaps your app is experiencing a glitch. We therefore advise you to make sure that the shaver is fully charged and that both the app and your phone's firmware are up to date. If that does not help, kindly let us know via social media and we will do our best to assist you further!Not that helpful
The insights that the app gives you is not that helpful or accurate. Also, it stops the music playing on my phone which is annoying. It’s probably because it has embedded youtube videos on the home screen that no one cares.dev_kenta
Developer Response
Thanks for your review. We're sorry to see that the experience with the GroomTribe app hasn't been what you hoped it to be, and appreciate the feedback. Should you have any additional input, or just questions in general, feel free to reach out via either Facebook (@Philips), Twitter (@PhilipsCare) or our website.Learning from reviews
I’m wondering if Norelco reads the reviews regarding and feedbacks, Norelco is designing something that unnecessarily complicated instead of being easier to use. It’s S9000 has the worse side burner trimmer has ever been design by norelco, the head blade is bigger than older 9000 series harder to get to the spot to make the perfect shave, the app it just tells you that you’re shaving bad and what is it useful for God knows it doesn’t tell you when was shaver last fully charged to figure out for how long the battery charge lasts, I still have my 1290x with old head blade still is smoother and shave better than this one. I hope one day Norelco starts listening to the customers feedback and listening to their reviews.Show lessAndisheh high school
Developer Response
Hi there, thank you for taking the time to share your experience here with us. Your feedback regarding the topics you mentioned is much appreciated. We will continue to improve the app in future updates.Won’t stay connected
This app is a great idea but my shaver will not stay connected. I have disconnecting and reconnect several times but as soon as I start to shave the connection is lost and will not reconnect.frustrated longbeard
Developer Response
Hi there, thank you for taking the time to share your experience here with us. We're sorry to hear that your shaver won't stay connected to the app once you start using the shaver. Please try clearing the cache in the app and then, if necessary, reinstalling the app. Hope this will help you out and solve the issue.
