GroomTribe Styling and Shaving User Reviews

Philips Consumer Lifestyle, B.V.

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Instructions Average at Best

Got my Series 9000 delivered today. Still can’t get my IPhone 13 paired & shaver paired. Running IOS 17.1.1 Followed all the steps twice and nada.

As of yesterday I called Philips # in the small manual. A young lady in NY spent 30+ minutes with me. Eventually, I got my iPhone paired with the shaver app. My suggestion is you have another group re-write the instructions. First organize the steps, as currently the various steps are poorly prioritized. I do like the 9000 series I purchased but I spent way to much time on less than well written guide steps. Bob Morris

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Coto Bob

a year ago

Response from developer

Hi Bob, we're sorry to hear that you are having an issue connecting your shaver to the GroomTribe app. To help resolve this, please contact us on our website or on Facebook (@Philips) or X (@PhilipsCare). Please have the model number of your shaver and your phone model available. Hope to speak to you soon!

Instructions Average at Best

Got my Series 9000 delivered today. Still can’t get my IPhone 13 paired & shaver paired. Running IOS 17.1.1
Followed all the steps twice and nada.

Coto Bob

a year ago

Response from developer

Stealing your data

Has some cool features, and could be really neat if there was an option to use the shave monitoring without being forced to share all your information with Phillips who does not need your information, but wants to sell it to other people could’ve been a good app was ruined due to a corporation, trying to make every penny they can

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Sprocket5299

a year ago

Not an app for people that want clean shave

This App is only for people wanting some sort of facial hair. Its not for the folks that want a clean shave. Besides, timing at just 3 minutes, what if a person has as issue shaving that fast? Like a handicap or medical issue, you then get the orange shame icon? Not happy at all on this purchase. A device that tells me how long to shave and the app is limited at best.

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Rick Nich

a year ago

Response from developer

Thank you for your review, Rick. We're sorry to hear that you're not content with both your shaver and the GroomTribe app, and appreciate the feedback you've shared with us here. We would like to check how we can help improve your experience, so feel free to contact us via our website. Talk to you soon.

Great Shaver

Had always used manual razors and got tired of areas that grow in different directions and trying to get a clean shave. I read about this razor and thought I'd give it a try. I'm loving it! It gets a good clean shave. Since it has rotary blades it gets those privileged areas that grow in different directions. This is a great shaver!

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Chrisgoffmusic

a year ago

Response from developer

Great to hear that you've been enjoying the shaver and the app Christoff! Thank you for sharing, and should you need any assistance, feel free to reach out to us on Facebook (@Philips) or Twitter (@PhilipsCare).

John Guidry

Five star product that provides world class service!

JOHN/FRAN-MAC

a year ago

Response from developer

Hi there, thank you for your review. We're happy to hear that you're satisfied with the app. Happy grooming!

Doesn’t work

The app doesn’t work. It give no feedback other than shaving time. No feedback on pressure or technique. All the app says is “Not Shaving” while the timer shows shaving time. I have uninstalled and reinstalled the app. Paired, unpaired and repaired the shaver and still no feedback. The shaver itself works great, but I paid the extra money to give me the feedback that this app won’t give. Disappointed.

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cappy1021

2 years ago

Response from developer

Hi there, thank you for taking the time to share your experience here with us. We're sorry to hear that the app doesn't work for you. Please try clearing the cache in the app and then, if necessary, reinstalling the app. Also, make sure you have the latest update installed as well. Hope this will help you out and solve the issue.

Poor app

Great shaver but the app is abysmal. I have an iPhone 11 Pro Max and every other Bluetooth product I have connects without any problem. The Philips shaver however never connects unless I click on Forget this Device then switch off Bluetooth the switch on and repair. This I have to do every time that I use the shaver and it’s becoming a pain. Unless there is an update to solve this I will have to delete the app. Such a shame as the shaver is so good.

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greatwhite

2 years ago

Response from developer

Hi there, we're sorry to hear that the app doesn't work for you, especially since you enjoy using the shaver. Have you tried clearing the cache or reinstalling the app altogether? Otherwise, try a hard reset by pressing the on/off button on your shaver for 30 seconds. We hope this will solve the issue.

Good app but don’t trust tracking

The app is pretty good but when it comes to keeping track of how many clean cycles you used on your clean pods, it doesn’t keep accurate count. There cleaning pod I’m using know jumped from 28 cycles left to 26 left after I used it next. The very next time it jumped down to 23 cleaning cycles left before changing the pod out. It seems that they want you to buy more pods before you get full use. That’s my observation.

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nightrolloff

2 years ago

Response from developer

Hi, thanks for sharing your feedback on the GroomTribe app. We're sorry to hear that you're facing this issue with the app - it's certainly not something that is done on purpose. Perhaps your app is experiencing a glitch. We therefore advise you to make sure that the shaver is fully charged and that both the app and your phone's firmware are up to date. If that does not help, kindly let us know via social media and we will do our best to assist you further!

Not that helpful

The insights that the app gives you is not that helpful or accurate. Also, it stops the music playing on my phone which is annoying. It’s probably because it has embedded youtube videos on the home screen that no one cares.

dev_kenta

2 years ago

Response from developer

Thanks for your review. We're sorry to see that the experience with the GroomTribe app hasn't been what you hoped it to be, and appreciate the feedback. Should you have any additional input, or just questions in general, feel free to reach out via either Facebook (@Philips), Twitter (@PhilipsCare) or our website.