Leave a Review GroomTribe Styling and Shaving
Bluetooth issues
I was bought shaver as a present for Christmas. I downloaded your shaving app, and it worked great, Until, the app was updated. It now keeps loosing the Bluetooth connection. Frustrating as I enjoyed using it. I have an iPhone. I have tried deleting it and installing again, to no avail.
I have deleted and reinstalled the Philips shaving app, and re-entered the shaver model I have, and that seems to have cured the issue. The app is now connecting to my shaver .Show lessTex-05
Developer Response
Thanks for reporting that you are having an issue with the app. To help resolve this issue, please contact us on our website or on Facebook (@Philips) or Twitter (@PhilipsCare). We hope to hear from you soon.Cannot login to my account!!!
Since the last update when I tried to login using my global Philips account (I had all shaving records on it) it keeps directing me to Chinese domain of Philips cause my iPhone is logged into a Chinese Apple account. There’s no point I log out of my whole Apple account just for this app. Please fix it or I can only login to a Chinese account with no past shaving data available to me any more!Show lessMihane_Ichinose
Developer Response
Thanks for reporting that you are having an issue with the app. To help resolve this issue, please contact us on our website or on Facebook (@Philips) or Twitter (@PhilipsCare). We hope to hear from you soon.Great App
This is a great App but unfortunately just upgraded my Phone to an IPhone 15 and it doesn’t connect anymore!!Wolves18
Developer Response
Thanks for reporting that you are having an issue with the app. To help resolve this issue, please contact us on our website or on Facebook (@Philips) or Twitter (@PhilipsCare). We hope to hear from you soon.Much improved
The new design for 2024 is much improved. Previously it was hard to find what you were looking for. Now everything is right where I would expect it to be. Give the people responsible for the UI/UX design a raise.tehlaser2
Developer Response
Great to hear that you've been enjoying the improvements in the app! Thank you for taking the time to share this with us. :)App refuses to remember settings
Just bought 8000 series shaver which gives a nice shave however the app is abysmal. Although it says it is connected to the shaver it flatly refuses to save any of the settings. It quite happily tells me the amount of time I have been shaving and tells me that I have 100% not used the razor correctly and taken too long to shave. Nothing I do seems to change anything.Show lessDsephoto
Developer Response
Hi, thank you for sharing your experience with us. We're sorry to hear that you're facing connection issues with the GroomTribe app - to help resolve this, please contact us on our website or on Facebook (@Philips) or X (@PhilipsCare). We hope to speak to you soon.Best shaver I’ve ever owned
I am a 70 year old man, and I’ve owned a lot of razors over the years and many different brands, but this is the best razor I have ever owned. Very smooth, cuts, really close, and doesn’t break out your skin. I love it, and would highly recommend it.Maddie happy face
Developer Response
Hi Maddie, thanks for taking the time to share your feedback. We appreciate your kind words and are so glad to hear that you love your shaver! We also recommend giving the GroomTribe app a go if you haven't already - you might find it useful! If you have any questions or concerns in the future, please don't hesitate to contact us on our website.Inexplicably requires online account
Once you’ve used the app for a bit, it says you cannot do anything until you’ve signed up to an online Phillips account. The explanation given is that “we cannot save your data” — and yet clearly the data could just be saved on my phone or even in iCloud. The app uses Bluetooth to connect to the shaver so the data has to go through the phone anyway.
Naturally, the company is after data to improve their products and marketing. That’s fine, and they might even offer an opt-out setting. But it seems truly bizarre to force you to sign up for an account you do not want or need.Show lessIgor
Developer Response
Hi Igor, thanks for leaving this review. Indeed, it's necessary to register your device to the GroomTribe app to be able to use all the app's features. We're sorry if this is not what you were expecting or if this ruined your experience with the app. We will make sure to take note of your feedback in any case. If you have any questions or additional concerns, please reach out via the contact details on our website.Self Grooming’s so easy
I love how it tells me I’m not pressing hard enough, not too hard or using the correct pressure. Also great how it tells me to use smaller circles etc..
it helps ensure I’m using my shaver to the best of it’s capabilitiesMaverick1251
Developer Response
Hi Maverick, thanks for taking the time to share your experience with us. We're glad to hear that you're enjoying the GroomTribe app and that you find it useful! If you have any questions or concerns, please don't hesitate to reach out on our website.Instructions Average at Best
Got my Series 9000 delivered today. Still can’t get my IPhone 13 paired & shaver paired. Running IOS 17.1.1 Followed all the steps twice and nada.
As of yesterday I called Philips # in the small manual. A young lady in NY spent 30+ minutes with me. Eventually, I got my iPhone paired with the shaver app. My suggestion is you have another group re-write the instructions. First organize the steps, as currently the various steps are poorly prioritized. I do like the 9000 series I purchased but I spent way to much time on less than well written guide steps. Bob MorrisShow lessCoto Bob
Developer Response
Hi Bob, we're sorry to hear that you are having an issue connecting your shaver to the GroomTribe app. To help resolve this, please contact us on our website or on Facebook (@Philips) or X (@PhilipsCare). Please have the model number of your shaver and your phone model available. Hope to speak to you soon!Instructions Average at Best
Got my Series 9000 delivered today. Still can’t get my IPhone 13 paired & shaver paired. Running IOS 17.1.1
Followed all the steps twice and nada.Developer Response
Hi Bob, we're sorry to hear that you are having an issue connecting your shaver to the GroomTribe app. To help resolve this, please contact us on our website or on Facebook (@Philips) or X (@PhilipsCare). Please have the model number of your shaver and your phone model available. Hope to speak to you soon!
