GroomTribe Styling and Shaving User Reviews

Philips Consumer Lifestyle, B.V.

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Learning from reviews

I’m wondering if Norelco reads the reviews regarding and feedbacks, Norelco is designing something that unnecessarily complicated instead of being easier to use. It’s S9000 has the worse side burner trimmer has ever been design by norelco, the head blade is bigger than older 9000 series harder to get to the spot to make the perfect shave, the app it just tells you that you’re shaving bad and what is it useful for God knows it doesn’t tell you when was shaver last fully charged to figure out for how long the battery charge lasts, I still have my 1290x with old head blade still is smoother and shave better than this one. I hope one day Norelco starts listening to the customers feedback and listening to their reviews.

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Andishehh

2 years ago

Response from developer

Hi there, thank you for taking the time to share your experience here with us. Your feedback regarding the topics you mentioned is much appreciated. We will continue to improve the app in future updates.

Won’t stay connected

This app is a great idea but my shaver will not stay connected. I have disconnecting and reconnect several times but as soon as I start to shave the connection is lost and will not reconnect.

frustrated longbeard

2 years ago

Response from developer

Hi there, thank you for taking the time to share your experience here with us. We're sorry to hear that your shaver won't stay connected to the app once you start using the shaver. Please try clearing the cache in the app and then, if necessary, reinstalling the app. Hope this will help you out and solve the issue.

Why Don’t You Skip Shaving?

I get that an app for a grooming product will have suggestions for purchasing more product. But, when the advice seems centered on using the product less, it’s time to stop drinking the Kool-Aide. It literally suggests shaving less with their product to avoid irritating your skin and the style section is a lot about what beard you should grow - actual clean-shaven is oddly absent. And the guided shave is a joke: “Use smaller circles” is its only advice, but its rating of your shave doesn’t correlate with how big your move the shaver and it doesn’t tell you what the shaver is actually measuring to give you feedback. On the plus side, this app is just as mediocre as the shave, so that’s consistent.

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<fnord>

2 years ago

Response from developer

Hi there, thank you for taking the time to write your review. Your feedback regarding the topics you mentioned is much appreciated. We will continue to improve the app in future updates.

Simply The Best !

I’ve used shavers of all makes and models over the years, but this Series 9000 is The Best Ever !
I’ve never been able to Dry Shave, but with this I can, and the lack of irritation is amazing !

Marty3715

2 years ago

Response from developer

Hi there, thank you for your review. We're happy to hear that you're satisfied with the app. Happy grooming!

The app is junk

Downloaded and paired with my iPhone 12 no problem and it worked as expected for the first 3 days. After that the thing would not connect, no matter what I did or how many times I tried. I followed the instructions (holding down the power switch for 10 secs etc) to no avail. I even uninstalled the app and re-installed it twice with no joy. I am thinking of returning the razor and sticking with Braun.

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QRP Guy

2 years ago

Response from developer

Hi there, thank you for taking to share your experience here with us. We're sorry to hear that you can't connect your razor to the app anymore. Please try clearing the cache in the app and then, if necessary, reinstalling the app. Hope this will help you out and solve the issue.

Useless

The dumbest app I’ve ever been forced to install and it doesn’t let me do anything. I literally have to let the cheap razor do whatever it wants and get scolded if I don’t. App is basically for customer tracking and upsell.

rad115

2 years ago

Response from developer

Hi there, thanks for your review. Your feedback is much appreciated.

Useless

Won’t connect to shaver even though it says found shaver.

Evolving Darwin

2 years ago

Forced sign up

Let’s you use the app for a few weeks without creating an account but then hits you with an impassable nag screen. Lame.

bay_wolf

2 years ago

Worst app ever

I have never downloaded such a useless app. Refuses to stay connected. My phone Bluetooth shows it is connected but the app says is isn’t and requires me to try again. After trying again it still doesn’t connect and requires you to remove the originally connected device from Bluetooth and start again. Do not bother with this app, your life is too short for the frustration

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DKL453

2 years ago

Response from developer

Thank you for sharing your experience with the GroomTribe app and our apologies for the delayed response. We regret to hear that your experience has been a frustrating one due to recurring issues with the connection. We kindly recommend you to try the following: Step 1: Press and hold the shaver power button for 10-12 seconds (until the app notification symbol on the shaver starts to blink). Step 2: Unpair your phone with your shaver. - Go to phone Settings -> General -> Bluetooth -> Select the shaver device and press "forget device" (this may differ per phone manufacturer). Step 3: Completely close (kill) and then restart the app. Step 4: Now, try to pair again by following instructions in the app. If the above does not bring improvement, we'd like to invite you to reach out to us via social media, so we can investigate the issue further and look for a solution. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website: www.philips.com/contact. We hope that you can soon use your shaver and the GroomTribe app without issues.

Great Shaver

Really nice shaver supported by good information and technology

Charlie 15tu 777

2 years ago

Response from developer

Hi Charlie, it's good to hear that you're so keen on the performance of your shaver and that you enjoy using it with the GroomTribe app. Thank you for taking the time to leave your review here in the App Store. We appreciate it a lot.