Leave a Review iClinicHealth
Can’t upload files or photos in the Messages setting
Unable to effectively communicate on the appAt3544
Time for apt was off
The time for my apt was off an hour? Very concerned about this because I drive over an hour for my apt and it not only puts me out it puts my dr out. My apt was suppose to be at 9 yet it said 10SolariusEclipse
Developer Response
Hi, Thank you for your feedback. However, the date and time of the appointment displayed reflects directly what the clinic front desk registers and inputs in the scheduling system. If there is any questions or concerns, please directly contact us at support@mdland.com or at +12123638000. Thank you.Time issues
Appointment time is set to Eastern Standard Time and the office I go to is in CA. If I have an appointment scheduled with my physician for 2pm, it shows up on my schedule as 5pm. It also shows it as a CONFIRMED appointment after the office calls with a reminder. Hopefully this can be fixed to make it clearer for patients and the physician’s office.Show lessco.
Developer Response
Hi, Thank you for bringing this to our attention, we will look into it as we look to continue improving VIPHealth to make care coordination and patient provider engagement seamless and easy. If there are any further concerns or suggestions, please feel free to contact us at +12123638000 or at support@mdland.com.Poor
Unable to send messages from my providers office but I can receive them.ldr5674
Developer Response
This doesn't seem right. We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at +12123638000 or at support@mdland.com. Thank you.Delete account
I want to delete my account it doesn’t let meNana40544
Developer Response
Please reach out to our Customer Support team at 212-363-8000 or submit the request to us via support@mdland.com.Horrible - Error - Cant load medical lab reports
This app has a big problem right now. I signed in from 6-7 PM EST and when I go to “Medical > lab reports” i get an error that says “oops failed to load data”. I get the same error when i go to “medication or vaccination”. The app is failing to load my data.
It appears to be that the app fails to load data when the data is loaded after business hours. But if thats the case, whats the point of having this app if it cant load my medical records when u need them?Show lessKoolguy251
Developer Response
Thank you for your feedback. That doesn't sound right, if you could please reach us to us at 2123638000 or at support@mdland.com for us to investigate the issue further.Video chat doesn’t work
Doctor keeps calling me but green button doesn’t do anything. Broken app with too many steps to sign up. Insanely frustrating when it takes 20 mins to sign up but a doctors visit is only 15 mins!johuuuuuu
Developer Response
We apologize for the inconvenience, but we are also taking the necessary steps to register a user to access his/her personal health information. However, for the above described bug, please contact our support team at support@mdland.com or at 2123638000 so that we may better understand the details and look into the issue further.It’s a very informative app
I’m elated that it’s installed on my iPhone. It’s a highly recommended app to install on your phone.Naz2185
Developer Response
We are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at +12123638000 or at support@mdland.com. Have a wonderful day!Horrible app
There is no option to delete your account which may lead to hackers taking personal information about you!!!!aksgsksvdjsvwk
Developer Response
Thank you for your feedback. Please reach out directly to our Customer Support team at support@mdland.com or via +12123638000 to do so.Bad time
Hi, I downloaded this application three time
And stil having problem with it, for once when I click open start flashing and flashing sometime I’m not in the mood for it so I leave the app, but for me to communicate with my doctor is the worst, have a doctor that I never heard before and it just don’t go through to my doctor, I told my doctor he don’t know why this application is acting up, please fix it.Show lessyolydee
Developer Response
Thank you for taking the time to share with us your thoughts. We apologize that you had such a negative experience. Please contact us at support@mdland.com or at +12123638000 and we'll be glad to assist and look into it further.
