Was great
When I first joined wing everything was great. Customer service was great and the service was great. Today I canceled my lines. When I tried to cancel my lines they told me I owed 15% of a lease for a phone that was paid in full. I showed them where the bank paid for the full amount of the phone but they kept trying to push me to pay them to cancel the lines. I refused and eventually they agreed to just cancel my lines with no charge but then tried to tell me my phone may no longer work because I didn’t pay and they would lock it. Then I asked them how do you lock an unlocked phone since I bought it out right it came to me unlocked. They also couldn’t show me proof of where I agreed to this 365 lease agreement and none of my bills show any lease payment on them. So just be weary of this company, it may be because they are still a newer company but I will be filing a complaint with the BBB since they attempted to scam me by trying to get me to pay for something I had already paid for.
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Go with someone else
I've had Wing for close to a year. Had multiple billing issues and service issue. They have extremely poor customer service. Instead of properly hearing their customers they like to play the blame game and not addressing the real problems. They also lately played the game of "pretending" to get a manager to speak with when contacting them over a data issue. Saving money is fantastic but not at the cost of good cell service. Save your money and headache and find a better solution than Wing. I would give their customer service a negative star if I could.
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Didn't release phone number back to ATT
When I was ready to switch back to ATT they did not release my number. I have been on and off the phone for hours getting hung up on and not being able to get the answers I needed to transfer my number.
Can you track what is said on this app if it’s on this phone???
Can you track what is said on this app if it’s on this phone???
ABSOLUTE SCAM!!!!!!!
I’d give them negative stars if possible! Not only is the service worse than AT&T,(which they claim to use the same towers) they also say they don’t overcharge which is another lie on top of not releasing your number back to you when you want to leave without settling the charges they racked up on you without your consent. SCAAAM!!
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Blatant Scam
I had the misfortune of being a customer a few months ago when they silently made the unlimited plan not unlimited by imposing a hard data cap without any communication or notice. This was only the tip of the iceberg with the extremely shady things that happened in my brief stint as a customer. The company has also blocked me from commenting on their Facebook ads because I would *dare* speak out about my experience and try to stop more people from falling into the trap of unauthorized resold business lines.
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Upgrading phones
If you’re thinking about switching over consider this first- if you’re the type of person who occasionally wants to upgrade their phone, it is unlike other cell phone providers. If you want to upgrade/purchase a new phone with monthly payments, you have to go through a separate financial lender company to acquire a LOAN to get this; and if you don’t have near perfect credit then you’re going to get denied. There’s no other way around it. If I had known this earlier I would never have switched over to Wing. I’m currently looking elsewhere. Don’t make the same mistake I did with this.
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Horrible Security Measures in 2020
Service is good. I have to get a two factor authentication email every time I sign into the app or website. Sometimes those emails come quickly, and sometimes they never come. It’s a pretty poor experience in 2020 to not offer biometric login or allow a device to be registered so you don’t have to keep getting the two factor authentication email. I’ve spoken to a few tech support people who either tell me it is the way it is, or just stop replying. However, the service is good. This is a review for the app, not the service.
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Easy to use!
Signing up for Wing is the best decisions I’ve made for my wireless needs and the Wing app makes the experience even better. Easily manage all of your phone lines from one place. Changing plans, updating account information and even contacting the support team is all possible from the Wing app! I would certainly recommend Wing to anyone who wants to be in complete control of their wireless account.
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Bad bad bad
I’ve had wing for a couple of days now. They are suppose to be better than ATT or I should say they want to be better than ATT, but ever since I switched to Wing, I’ve had poor signal. Even though I live in a big city, with ATT I had full strength, with wing I very seldom get four bars. They say you always talk to a person in chat support, but all their conversations are the same. I think they are bots.
If something doesn’t change real soon after talking to their support. I will switch back over to ATT. I paid for Unlimited everything, but I think they are cutting your signal strength to half.
If something doesn’t change real soon after talking to their support. I will switch back over to ATT. I paid for Unlimited everything, but I think they are cutting your signal strength to half.
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