5K Run User Reviews

Carlos Fernandez Mayor

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Too many bugs though

I love this app and been using this for years but there are too many. Like how many times does it have to crush 2/3 or 1/2 mile from the end. 🤦🏿‍♂️. Hope it gets better soon.

bouba09

2 months ago

Help

I feel like this training program isn’t detailed enough. It goes too fast. If you go to the next workout after only doing each workout one time it doesn’t tell you when you should move onto the next one. Most couch to 5K programs are 9 to 12 weeks and I’m confused.

Play this game its darn good

2 months ago

Don’t change phones

Upgraded my phone half way through my training programme. After backing up and installing tried the app and it kept crashing on starting. Re-installed app and lost everything. Emailed support and still waiting for a response. Not impressed.

Runner Stu

a year ago

Response from developer

Hi there, Thank you for taking the time to share your feedback and for bringing this issue to our attention. I'm truly sorry for the inconvenience you experienced after upgrading your phone. We had identified a compatibility issue with iOS 17, which was causing the app to crash upon starting. I'm pleased to inform you that this issue has now been fixed with our latest update. Regarding the loss of your training data, we understand how frustrating that can be, especially when you're halfway through your program. If you haven't already, please update the app to the latest version. We appreciate your patience and apologize for the delay in our response. If you have any more questions or need further assistance, please don't hesitate to reach out. Your progress and satisfaction with our app are paramount to us. Best regards

Run/Walk feature freezes or doesn’t switch back to walk

I’m only on day 2. Going from zero workouts to this. When it switches between walk and run it’s amazing, encouraging and easy to follow… however, I’m only on day 2 and it’s wanting me to run the entire .7 miles…. It never switches back to walk. Absolutely NO way I could accomplish this lol

Hyyytttrrreee

a year ago

Response from developer

Hi there, Thanks for reaching out and sharing your experience with us! I'm glad to hear that you're finding the transitions between walking and running encouraging and easy to follow. I wanted to clarify that the intervals in our program are time-based rather than distance-based, so you should experience a mix of walking and running in each session. It sounds like there might have been a bug affecting your workout on day 2. Could you please contact us directly through the app? We'll work swiftly to investigate this issue and ensure your training experience is smooth and enjoyable. We're here to support you every step of the way on your journey to 5K!

Easy and effective

Best efficient exercise tool to kickstart healthy morning routine!

Cool bugule

2 years ago

Response from developer

Hi there, We're overjoyed to hear that 5K Run has become your go-to tool for kickstarting a healthy morning routine! Your enthusiasm is contagious, and we're thrilled to be part of your fitness journey. If you have any tips, questions, or further feedback, please don't hesitate to share. Here's to many more invigorating mornings!

Don’t bother

Says ‘free’ but it’s reasonable to assume a payment at some point. I paid $6.99 early on to progress, but sent an email to ask if that was the only payment- no reply. I paid then I got to just before 4K and it wants another $6.99 to move ahead. You lost me here. Otherwise the simplicity is good though.

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Aicrag_nz

2 years ago

Response from developer

Hi there, Thank you for your feedback on the 5K Run app. I want to clarify that there is a single payment designed to unlock the entire training plan, not multiple charges as you've experienced. It seems there might have been a misunderstanding or an issue within the app, and we're here to resolve it. We apologize for any inconvenience this has caused and the lack of response to your previous email. We're committed to ensuring your satisfaction and would like to rectify this situation promptly. Please contact us directly so we can address your concerns and ensure you have full access to the training plan you've paid for. Your experience with our app is important to us, and we're dedicated to making it right. Thank you for your patience and support. Best regards

Simple app - lacks quality

I liked the simplicity of the app and that it tracks your distance and calculates your pace.

I also like that there is no ongoing subscription needed to use the app.

Problem is it would always calculate 6 minute miles when I’m actually running 10mm.

I unfortunately lost a few runs because I didn’t hit the save button.

When I completed the program, it still sends me notifications to continue running even though there is nothing left in my training program.

Not that I need it, but I was expecting a message or something to happen or change after completing the program but the app does and says nothing.

Additionally the writing needs to be proofed for spelling and grammar.

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badhairday

2 years ago

Response from developer

Hi there, Great news! We've corrected the pace calculation issue and also reviewed and corrected the app's text for any spelling and grammar errors. We're taking your feedback about enhancing the post-program experience seriously and are exploring ways to make it more rewarding. Thanks for helping us improve, and if you have more suggestions or need help, feel free to reach out. Best

Not very forgiving!!! Erased all my history

While I was running, the app crashed and completely erased all my history for the month of October! Please fix this issue because it is so frustrating!!!

Frappe queen

2 years ago

Good, but not good

I was using this regularly for a few weeks and it did everything I hoped for. But then I had a serious health issue and I had to stop for over a month. But I can't start over! So you buy this thing and you can only use it once? What if I were a fair weather runner - I couldn't use it to build up to 5K every year! Perhaps there is a way to reset it to the original setting. Unfortunately customer service is non existent. I've used the app to email twice, without a reply. I like it but I don't.

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Sshussett

2 years ago

Response from developer

Thank you for sharing your experience, and we're sorry to hear about your health issue. We're also sorry for any inconvenience you faced with our customer service. Good news: we've recently added a feature that allows you to restart your progress at any time. This should enable you to begin your 5K journey anew whenever you're ready. We appreciate your feedback and are here to support you on your running journey!

5k Disappointed

First I liked the beginning helped to get you motivated. Purchased the plan to get 5k it stops at 3.1 send messages to get me to reach the final step but the app doesn’t allow you to get there. If I could have finished the entire process I would have rated it 5 stars. Now I have to find another app that lets you get to the finish line.

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LRod03