Leave a Review 5K Run
Don’t change phones
Upgraded my phone half way through my training programme. After backing up and installing tried the app and it kept crashing on starting. Re-installed app and lost everything. Emailed support and still waiting for a response. Not impressed.Runner Stu
Developer Response
Hi there, Thank you for taking the time to share your feedback and for bringing this issue to our attention. I'm truly sorry for the inconvenience you experienced after upgrading your phone. We had identified a compatibility issue with iOS 17, which was causing the app to crash upon starting. I'm pleased to inform you that this issue has now been fixed with our latest update. Regarding the loss of your training data, we understand how frustrating that can be, especially when you're halfway through your program. If you haven't already, please update the app to the latest version. We appreciate your patience and apologize for the delay in our response. If you have any more questions or need further assistance, please don't hesitate to reach out. Your progress and satisfaction with our app are paramount to us. Best regardsRun/Walk feature freezes or doesn’t switch back to walk
I’m only on day 2. Going from zero workouts to this. When it switches between walk and run it’s amazing, encouraging and easy to follow… however, I’m only on day 2 and it’s wanting me to run the entire .7 miles…. It never switches back to walk. Absolutely NO way I could accomplish this lolHyyytttrrreee
Developer Response
Hi there, Thanks for reaching out and sharing your experience with us! I'm glad to hear that you're finding the transitions between walking and running encouraging and easy to follow. I wanted to clarify that the intervals in our program are time-based rather than distance-based, so you should experience a mix of walking and running in each session. It sounds like there might have been a bug affecting your workout on day 2. Could you please contact us directly through the app? We'll work swiftly to investigate this issue and ensure your training experience is smooth and enjoyable. We're here to support you every step of the way on your journey to 5K!Easy and effective
Best efficient exercise tool to kickstart healthy morning routine!Cool bugule
Developer Response
Hi there, We're overjoyed to hear that 5K Run has become your go-to tool for kickstarting a healthy morning routine! Your enthusiasm is contagious, and we're thrilled to be part of your fitness journey. If you have any tips, questions, or further feedback, please don't hesitate to share. Here's to many more invigorating mornings!