Awful App
Problem 1: Has been occurring since the last update. After being disconnected and paying my power would not be TURNED BACK ON until an additional payment was made. That $1.85 fee racks up AEP.
Problem 2: How come on Fridays, even if i have sufficient amount in the account the business day before, i still get service disconnected? No other days of the week work like that, unless it was a new silent change.
Problem 3: This one has occurred forever and probably will continue to. When going to confirm and review payment (right before submit) sometimes this app will get stuck in a loop and wont go to the review page. You get forced to use the AEPril bot or chat to make a payment. ill adjust my rating if these are fixed.
Problem 2: How come on Fridays, even if i have sufficient amount in the account the business day before, i still get service disconnected? No other days of the week work like that, unless it was a new silent change.
Problem 3: This one has occurred forever and probably will continue to. When going to confirm and review payment (right before submit) sometimes this app will get stuck in a loop and wont go to the review page. You get forced to use the AEPril bot or chat to make a payment. ill adjust my rating if these are fixed.
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Easy User Interface
Pay bills, report outages, and monitor outages with estimates on repairs. Thank you developers.
Not up to 2024 app standards
App does the bare minimum. Some key features are broken (like bill comparison) and a lot of the links in the app take you to the website, which kind of defeats the purpose of having an app. Was expecting a little more from a major utility company that services millions of customers in 2024….
Need to update app
They need to update the app to show how your payments are made (debit card with last four numbers, or last four of bank acct number used).
I made a payment this morning and can’t remember which bank acct I used. Never got a confirmation email after the payment was made either. I also don’t see it showing up in either of my bank accounts, but my AEP acct balance is $0 on the app.
I called PSO and they can’t see how it was paid either.
This seriously needs to be changed. This is f*ing ridiculous. Every other bill I pay shows where the payment was made from except for this one.
I made a payment this morning and can’t remember which bank acct I used. Never got a confirmation email after the payment was made either. I also don’t see it showing up in either of my bank accounts, but my AEP acct balance is $0 on the app.
I called PSO and they can’t see how it was paid either.
This seriously needs to be changed. This is f*ing ridiculous. Every other bill I pay shows where the payment was made from except for this one.
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Absurdly good service
Power went out during a biblical storm, was fixed while the storm was still happening. Don’t know if it’s just because I’m new to Oklahoma or whatnot, but apparently these guys will go out during absolutely anything. Nothing but respect.
App needs to be removed
App needs to be removed due to lack of support. It’s crazy to increase monthly bills but tools such as this app is worthless. Where is the money going?
App never seems to work
The app never seems to work properly. So often there is an error and I’m unable to even use it.
Smiling
A PSO representative walked me through setting up the Checkless Payment Plan. Her name Breanna. I do not have a computer and my phone is smarter than I am. Breanna was wonderful. Treat her well, any company would be happy to have her.
Looks nice but no flexibility
This App looks nice but the automatic payment feature does not allow for any flexibility. I do not recommend using this app it has cost me over 3 times my monthly bill in overdraft fees because I cannot postpone payment 24 hours for my payroll to deposit. Just better to get a paper bill and pay the late fees if necessary.
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Does not work
I haven’t been able to log into the app for many mo this. No help found on website or App Store. Changed phone settings and nothing helps. This app is a brick!
