Leave a Review PSO Mobile App
Not up to 2024 app standards
App does the bare minimum. Some key features are broken (like bill comparison) and a lot of the links in the app take you to the website, which kind of defeats the purpose of having an app. Was expecting a little more from a major utility company that services millions of customers in 2024….8ight5iveNin9
Need to update app
They need to update the app to show how your payments are made (debit card with last four numbers, or last four of bank acct number used).
I made a payment this morning and can’t remember which bank acct I used. Never got a confirmation email after the payment was made either. I also don’t see it showing up in either of my bank accounts, but my AEP acct balance is $0 on the app.
I called PSO and they can’t see how it was paid either.
This seriously needs to be changed. This is f*ing ridiculous. Every other bill I pay shows where the payment was made from except for this one.Show lessAs37382
Absurdly good service
Power went out during a biblical storm, was fixed while the storm was still happening. Don’t know if it’s just because I’m new to Oklahoma or whatnot, but apparently these guys will go out during absolutely anything. Nothing but respect.wingedbeav
App needs to be removed
App needs to be removed due to lack of support. It’s crazy to increase monthly bills but tools such as this app is worthless. Where is the money going?Mitch Muse
App never seems to work
The app never seems to work properly. So often there is an error and I’m unable to even use it.MInglese
Smiling
A PSO representative walked me through setting up the Checkless Payment Plan. Her name Breanna. I do not have a computer and my phone is smarter than I am. Breanna was wonderful. Treat her well, any company would be happy to have her.coward636
Looks nice but no flexibility
This App looks nice but the automatic payment feature does not allow for any flexibility. I do not recommend using this app it has cost me over 3 times my monthly bill in overdraft fees because I cannot postpone payment 24 hours for my payroll to deposit. Just better to get a paper bill and pay the late fees if necessary.Show lessJlinsk
Does not work
I haven’t been able to log into the app for many mo this. No help found on website or App Store. Changed phone settings and nothing helps. This app is a brick!curlyblue62
Garbage App
Was great at first. After awhile just stopped letting me log in. It’s like they never even bothered to try and fix it.AlexisErik23
Cannot Login
I’ve called their support line multiple times and was told the issue would be escalated to their app team without resolution. No login issues with their website.
Comments are mostly the same here.
App team appears too far removed from support. Most likely poor devops interweave. I’d avoid and petition the company to drop the product team to reduce costs to the consumer at this point.Show lessTheRealNinjaBem
