Leave a Review BGE
I reject playing a charge for credit card payment.
I see there will be an additional 6% fee if I pay by credit card.
Payment by credit card is seen as a benefit to your customer by making it easier for them to pay the bill. Paying by credit card was cheaper to process by businesses because of the time involved in handling checks. Credit card usage has been considered a win-win.
Now you want your customer to pay third-party to get involved and expect the customer to pay your expenses. I reject the idea of my paying someone else to do your work and will mail you a check for the payment of my bill.Show lessLevhunt
Unreliable bill data reflection
I generally do not have issues, but it’s been quite a few times I go to pay a bill, and there is inaccurate account information. One page will show I owe one amount, and the next will show a completely different amount, or even say I have a credit balance.. By the time the issues are resolved or I stop seeing some sort of “we’re currently experiencing technical issues “ message, my bill is at risk of being late.Show lessscyfrac
Great service
BGE has provided stable and reasonable priced electricity to my home in over 50 years. When outages occur which are usually caused by trees falling or disasters beyond their control the restored power in a reasonable time. Over the years they have improved communication over the phone and with a great mobile app.Show lessHook7
You can pay your bill
You can pay your bill and sometimes see past bills at a minimum at least you can do those things. It would be nice if some of the features offered in the app were actually functional. It’s also a little frustrating to be suspicious that they are creating an app to cut back from customer servicephone lines, which seem to literally never be open. It be like that sometimes Scooby Doo bop beep beep. No one will read this review. Sometimes my balls stick to the inside of my legs when I drive.Show lessChess wiz whizz
Worthless!
This app is absolutely worthless for monitoring your usage. I’ve been trying to use it for over a year now and made sure I’ve kept up with the updates. It’s hit or miss when checking the daily usage of electricity. Sometimes it’ll be up to date and show each day, and sometimes, like right now, I’ve been checking and it hasn’t been updated in 16 days! For those of us on a budget, it would be helpful to have an idea DAILY of what our usage is so we can plan or try to be more efficient if necessary.Show lessLMB739
Worst
So I made a mistake and set up an autopayment; somehow, numbers nonrelated to what I entered showed up, and I started to receive due passed emails. To fix the issue, I tried to delete the autoplay, but there was no option to do that. Once you set it up, you are stuck with it and can't change anything. I called customer service they told me I don't owe anything while the app shows all the tries as I owe them, even though my manual payments were there. A very outdated system; I hope BGE is doing better with its energy systems!Show less*FOD*
Updates to Useage
The real value in this app for a user is being able to review individual data usage; however, the timeframes of when this information is updated is inconsistent and is measured in days or weeks (vs daily or better yet in real-time). My data used to update daily at the same time each day...not anymore. Now my daily data usage information is updated at random times and takes nearly 3-4 days even after waiting for the frequently appearing “app down for maintenance”. And I’m not sure why BGE thinks I see value in seeing the “app down for maintenance” screen instead of seemingly seeing my data. I thought by now BGE would be able to display my data in near real-time but this app is moving to the past vs the future. This app is quickly becoming less and less valuable to me and I’m sure others. In 2023, this app should be much better than what is being presented to customers.Show lessstock_key
Easy pay
Paying the BGE bill through the app is quick and easy. Be careful to select the correct bill amount, because if you’re a little late paying, it defaults to the total amount due. Otherwise it works well, just enter your information and in a few clicks you’ll be done.CC59et
Totally unreliable app
I like to check my usage every couple of days. It seems to be hit or miss with updated info. Days will go by before it catches up, the sign in randomly decides to work or not, sometimes I open the app and it’s set to my old account from years & years ago because apparently BGE doesn’t delete that out after you move.. 🙄 So many steps to take just to see usage or get detailed info on my bill. In this day and age, I’d think such a large company would have a much better app for users.Show lessWhy continually logged out?
The app is great for checking/reporting outages and seeing bill but am frustrated at continually being auto-logged out of the app. Not sure how accurate the outage map truly is. While on a vacation received a text that there was no power at home but outage map showed no one else in the area had reported on outage? Reportedly this was a large outage event per TV news app.Show lessCoco5682
