Theft of Funds
The big issue I’ve had is the unauthorized draft of money from my account. It’s added up to $13-$15 so far and has been in small amounts each time. For instance, once I added $10 to my account that already had $3.25. Despite the addition of $10, the math somehow worked out to $9.25…I’m not good at math, but that seems odd. I’ve tried to report more than once through the app, but for MONTHS it has denied any further reports because apparently you can’t do more than one—despite the fact that they’ve ostensibly stolen my money more than one time and have never taken action to correct the issue. I mean, come on guys.
Not to pile on, but this app always struggles to load unless the wifi signal is absolutely perfect. Perhaps more irritating, it’ll regularly say your laundry is done when it actually has 8-10 minutes left. Is the timer at all related to the actual machines or is it just random? No clue on my end.
I’m a sucker and still use the app despite the constant frustration and maybe so will you, but I just wanted you to know it’s total garbage. Keep those expectations LOW! Good luck with your laundry everyone.
Not to pile on, but this app always struggles to load unless the wifi signal is absolutely perfect. Perhaps more irritating, it’ll regularly say your laundry is done when it actually has 8-10 minutes left. Is the timer at all related to the actual machines or is it just random? No clue on my end.
I’m a sucker and still use the app despite the constant frustration and maybe so will you, but I just wanted you to know it’s total garbage. Keep those expectations LOW! Good luck with your laundry everyone.
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Zero Stars If I Could
I’m not one to write reviews unless I have a very memorable experience—positive or negative. I first used this app with the washers/dryers at the university I attended three years ago. That experience alone was already subpar, but at least I didn’t have to pay every time I did laundry. One year ago, I moved into an apartment complex that used this very app, and now I was paying $2 per load. Not only do the washers/dryers constantly stop mid-cycle or just don’t start but have no problem processing your payment, but you can only request one refund at a time, and sometimes it takes weeks to process. $2 might not seem like much, but since it happened nearly every time I did laundry, it started to add up. If the dryer doesn’t dry your clothes all the way, you also have to pay for more time. I started taking pictures and videos and requesting to speak with support, and no one ever got back to me. In the future, if I ever have to do laundry in a unit that isn’t mine and this is what I’d have to use, I would go somewhere else or fully pick a different place to live, it’s that bad. After doing the math, I lost so much money, not just in the malfunctions, but in the overall lack of maintenance that ended up ruining my clothes. Easily one of the worst experiences ever.
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Mobil ap is great!
Use the Mobil app! Get a 5 $. Credit and it notifies when your washer is done! Also great customer service ! I have it 4 stars because of those two things! I don’t like the washers ! They are always broken and they donot provide enough water nor do they tumble properly. The tumble for 1 second then sit there. And after another 10 seconds start moving again. With little to no water why are you sitting there? It’s not like your letting it soak, there’s never any water or enough water in machine! I like when my clothes soak! They lucky the have good customer and an app or I would give them 1 star! Oh and I LOVE THE BIG WASHERS ! They actually do have enough water, but everyone always fights over them since we only have two in our laundry room! I suggest they buy more of the big ones if they wanna stay in business because people are constantly complaining about the small ones to the manager of the building
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