Works great. No complaints.
Works flawlessly. My only suggestion is to add some sort of ability to ping someone’s phone if their laundry is sitting clean or dry and not removed. Or the app could do it automatically. The machines know they haven’t been opened. At my apartment I just waited 20 minutes for two machines to open up because someone used 5/7 machines in my 300+ person apartment complex and never came back for their laundry. Or another suggestion would be a 2 machine max per account every half hour or something just so one person can’t dominate the entire room. Not the apps problem, that’s a me problem. It happens a lot too and it’s awkward deciding whether or not to remove someone’s belongings because they’re costing you time.
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App stole a lot of money from me
I thought it’d be convenient when my building got this app, but it requires internet to use even if you use the NFC reader on the machine by tapping your phone, so that convenient feature is useless if you don’t get a signal in your laundry room. By far the worst aspect, though, is that the app would incorrectly show in-use machines as empty and let you pay for them, and then it’d update to show the machine is in mid-wash but it WOULDN’T REFUND THE MONEY. It was just gone. Other times it would let me pay for a wash, then the app would instantly refresh and the machine would say that it still needs to be paid but the money was already taken out of my account.
I’ve never left a review for an app before, but nothing has ever taken more of my money without anything in return. I was looking forward to not having to go to the bank for quarters when they set this up in my building, but I would have preferred to be able to use quarters again within a month of this getting installed.
If your building ever sets up their machines to use this app you should reach out to your building manager immediately to switch to literally anything else.
I’ve never left a review for an app before, but nothing has ever taken more of my money without anything in return. I was looking forward to not having to go to the bank for quarters when they set this up in my building, but I would have preferred to be able to use quarters again within a month of this getting installed.
If your building ever sets up their machines to use this app you should reach out to your building manager immediately to switch to literally anything else.
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App displayed error when trying to add credit causing money to be lost
I tried adding credit to my account using the app but it displayed an error message “an error has occurred”. I tried several times to add credit, using Apple Pay and credit card details. After the fifth attempt I checked my bank account and could see the money coming out but no credit being added to my CSC go account. Still trying to get the money refunded. I would avoid this app, use their web payments method instead (I.e. scan the QR code on the washing machine / dryer which will allow you to pay via the website)
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